Bought some tools at Sears last week to use up my points. Even though the order was more than $49, it wouldn't offer shipping on the items so I had to pick them up at the closest store in White Plains, NY. I went to the store on Sunday to pick up since the traffic around store wouldn't be bad on Sunday.
1. Got to the store at 11 am when the store was supposed to open. Doors were still locked at 11:15am.
2. Walked over to the Auto Center which was open. 3 employees were talking to each other at the service desk because there were no customers there. I asked them to call the store and try to get someone to open the doors. They refused and told me to go away and wait at the store for it to eventually open.
3. Saw a sign thru the locked store doors with the manager's name and phone number. We called him and told him the doors were still locked and he said he would have someone check it out. About 10 minutes later, an employee slowly strolled up to the doors, confirmed they were locked and said he didn't have a key and left. About another 10 minutes later, an employee showed up and opened up.
4. The computer was broken for merchandise pickup, so I couldn't get my pickup and another return processed automatically. The employee checked another system and was able to locate only 2 of the 3 items that I had gotten text messages were on hand. I was told to come back another time when the computer was working to get the third item. Was also told that he couldn't process the return at all, so he walked me up to the tool department to do the return.
5. He left me at the register in the tool department because no employee was there and said I would have to wait for an employee to show up. Another customer came by and said he was told that this was the only register in the store that was manned and he was surprised no one was there, too. Maybe 15 minutes later, and employee showed up. He struggled to process my first return and told me that he would not process the second return because that item was not carried in his department. He told me I should ship it back to Sears (somewhere--he did not know where) even though shipping would cost more than the item was worth.
6. Overall, I wasted over an hour, only got part of my order and could only complete part of my return.
7. When I got home, I got an email from Sears asking me to rate my satisfaction with the transaction. I clicked on the link in the email and tried to rate it a zero. I got an error message saying I couldn't rate it because the link I clicked on was for an invalid order. Even their survey didn't work.
Overall, a really lousy experience. How can such a major retail icon have deteriorated to a point where they can't possibly do anything right?
1. Got to the store at 11 am when the store was supposed to open. Doors were still locked at 11:15am.
2. Walked over to the Auto Center which was open. 3 employees were talking to each other at the service desk because there were no customers there. I asked them to call the store and try to get someone to open the doors. They refused and told me to go away and wait at the store for it to eventually open.
3. Saw a sign thru the locked store doors with the manager's name and phone number. We called him and told him the doors were still locked and he said he would have someone check it out. About 10 minutes later, an employee slowly strolled up to the doors, confirmed they were locked and said he didn't have a key and left. About another 10 minutes later, an employee showed up and opened up.
4. The computer was broken for merchandise pickup, so I couldn't get my pickup and another return processed automatically. The employee checked another system and was able to locate only 2 of the 3 items that I had gotten text messages were on hand. I was told to come back another time when the computer was working to get the third item. Was also told that he couldn't process the return at all, so he walked me up to the tool department to do the return.
5. He left me at the register in the tool department because no employee was there and said I would have to wait for an employee to show up. Another customer came by and said he was told that this was the only register in the store that was manned and he was surprised no one was there, too. Maybe 15 minutes later, and employee showed up. He struggled to process my first return and told me that he would not process the second return because that item was not carried in his department. He told me I should ship it back to Sears (somewhere--he did not know where) even though shipping would cost more than the item was worth.
6. Overall, I wasted over an hour, only got part of my order and could only complete part of my return.
7. When I got home, I got an email from Sears asking me to rate my satisfaction with the transaction. I clicked on the link in the email and tried to rate it a zero. I got an error message saying I couldn't rate it because the link I clicked on was for an invalid order. Even their survey didn't work.
Overall, a really lousy experience. How can such a major retail icon have deteriorated to a point where they can't possibly do anything right?
I don't want your stupid *** points that I cannot apply to an order I want my damn money off.
worthy!
. Good stocking stuffers though for relatives.