A Message for Pedro Snap on! PAGING!!!

[krusty the clown]

Is Snap-On only warranted to the original purchaser?

If so, there are millions of Snap-On used tools way over valued.

:twocents:

thats what their policy states.............i have not seen it enforced myself though.


3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels for use in their profession that Snap-on® brand Products and Blue-Point® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from a selling Snap-on dealer or representative or by writing Snap-on at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned

 

[MOPARHOUND!]

thats what their policy states.............i have not seen it enforced myself though.

Did not know that, was guessing the tools were warranted irregardless of the owner, technically it would appear not. Wowsers.

 

[Todd.Brock]

Pedro seemed to be a stand up dude. He warrantied a #2 Phillips Softgrip, not abused, but stripped out to where it wouldnt grip well out. The tips seem super soft..

He also traded me straight up for a Brand new soft grip handle th747 ( 3/8round flex head) for an older hard black handle th747 that I bought used 10 years ago. I told him it had nicks, dings, and engraved initials but he said it didnt matter, he had guys who love the hard black handle and could sell it.

I sent him a prepaid priority envelope with both the ratchet and screwdriver. It was only a week before I had everything in hand...

 

[Uncle Buck]

Is Snap-On only warranted to the original purchaser?

If so, there are millions of Snap-On used tools way over valued.

:twocents:

Bubba you slobbered a bibfull there!

(For those that do not know what I was saying, that means he nailed it, there are a lot of used SO tools overpriced, and overvalued!)

 

[Senorpablo]

the condition had nothing to do with the problem getting them warranteed. as BWP stated pedro saw the condition and agree to warrantee them. the real issue is that a dealer either quit or was let go before completeing the warranty transaction. pay attention

How do you know--are you able to read Pedro's mind? What people say and do are two different things. What we've heard is he's hurt and not working, and that he "said" would warranty the tools. Perhaps if the tools weren't clearly found/abused/etc and from a longtime paying customer the tools would have been warrantied without issue despite medical issues?

 

[krusty the clown]

have you been following this thread? really because your response is out in left field.

 

[Senorpablo]

Just the opposite for me. I have to beg to get tools replaced at sears. The snap-on lady doesn't even ask how it broke, just hands a new one over. Also, warrantying a tool from Snap-On means going outside the door to work on thurs/fri/sat (there all 3 days) and having a tool in 5 minutes (or calling and having her come on an off day), vs. driving halfway across town, dealing with the 16 year olds with 3 kids in the mall, then getting the 17 year old pimply faced pukestain at the counter to warranty a tool, because he knows you broke a screwdriver in a paint can, not a screw.

Perhaps the folks at Sears sense your poor attitude, disrespect and disdain for them? Never had an issue myself.

 

[Jared]

Why to people have to whine and complain that snap on cost allot of money and that sears is better, that is completely irrellevant the point is the tools are broken and agreed to warranty it.

 

[HolisticPerformance]

Just yesterday, I took in two craftsman wrenches back to Sears that I believed the open-end had flared on, and they replaced them. They never even asked me for the reason of my return, nor have they EVER. EVER.

My Snap-On dealer though, eff that guy. I swear that he weasels his way out of every tool I've tried to get warranted, and whats worse, I think if I would have bought my tool box from him (instead of Matco), things wouldn't be that way. He is a typical Snap-On snob.

 

[Senorpablo]

have you been following this thread?

Yes. Here are the cliff notes for you:

1. Author purchased some clearly worn out/abused tools from the swap meat/flea-market/pawnshop/etc. (See his post that I link to for a shot of the yellow Snap on screwdriver that is rusted beyond Titanic proportions, which he purchased with a crate of tools for $20. The same screwdriver can be seen in his photo in this thread of the tools he sent in for warranty.)

2. Author contacts a Snap on dealer on the board who agrees to warranty repair these shady tools by mail. (Why doesn't the author use a local Snap on dealer for these purposes?) I wouldn't have the gall to present a screwdriver like that for warranty repair in person either.

3. Snap on dealer disappears after receiving shipment of tools for repair/replacement. It's reported that he's sick and no longer working as a Snap on dealer. The new dealer offers to warranty the tools. (who knows the real reason why Pedro "disappeared"? Perhaps he got barraged with forum members trying to warranty crappy tools and decided to bow out, perhaps he really is sick, perhaps he went out of business because he warranties too many shady tools.)

4. The first dealer, "Pedro" said he'd take care of the tools and did not. It's yet to be seen if the new dealer will--stay tuned.

Bottom line: It doesn't pay to buy crappy tools at the swap meet, pay shipping to and from some poor Snap on dealer who says he'll warranty tools most wouldn't touch and re-sell them either here or on eBay.

 

[krusty the clown]

Yes. Here are the cliff notes for you:

1. Author purchased some clearly worn out/abused tools from the swap meat/flea-market/pawnshop/etc. (See his post that I link to for a shot of the yellow Snap on screwdriver that is rusted beyond Titanic proportions, which he purchased with a crate of tools for $20. The same screwdriver can be seen in his photo in this thread of the tools he sent in for warranty.)

correct, but it has nothing to do with the fact that the warranty transaction had not been completed

2. Author contacts a Snap on dealer on the board who agrees to warranty repair these shady tools by mail. (Why doesn't the author use a local Snap on dealer for these purposes?) I wouldn't have the gall to present a screwdriver like that for warranty repair in person either.

correct, but it isn't your screwdriver nor are you the dealer so your opinion means squat. the dealer agreed to warranty it period.

3. Snap on dealer disappears after receiving shipment of tools for repair/replacement. It's reported that he's sick and no longer working as a Snap on dealer. The new dealer offers to warranty the tools. (who knows the real reason why Pedro "disappeared"? Perhaps he got barraged with forum members trying to warranty crappy tools and decided to bow out, perhaps he really is sick, perhaps he went out of business because he warranties too many shady tools.)

another poster here stated he had been sick, the company (through his replacement) had stated he was no longer with the company. your assumtions of why mean nothing.

4. The first dealer, "Pedro" said he'd take care of the tools and did not. It's yet to be seen if the new dealer will--stay tuned.

the new dealer has already told eric that he will take care of it. and while we are assuming, my assumtion is when the new dealer took the route over HE was the one who dropped the ball. but all that matters is it's going to be taken care of now.

Bottom line: It doesn't pay to buy crappy tools at the swap meet, pay shipping to and from some poor Snap on dealer who says he'll warranty tools most wouldn't touch and re-sell them either here or on eBay.

let me restate this about the condition of the screwdriver

the condition had nothing to do with the problem getting them warranteed. as BWP stated pedro saw the condition and agreed to warrantee them. the real issue is that a dealer either quit or was let go before completeing the warranty transaction. pay attention

 

[bry@n]

What a rollercoaster ride. I'm glad they are getting taken care of.

As far as the warranty being for the original purchaser, they can't track that down. I have tools I bought 15-20 years ago when I worked at one of my dads shops. That shop was sold and the route was given up. Fact is, the route is still open. I always had a truck account and really never saw or remember getting a receipt. Now, I would "assume" they don't have records of these transactions. That's just an assumption.

While I have no issue warrantying anything I have. Even things that are damaged by my own doing or fault, he just takes care of me. Granted, I just bought a box with this guy and he's been getting some business from me, so I think that plays a role. While getting the new box and cleaning out the old, I found doubles, triples of stuff that was broken, rounded etc... I am pretty sure I have warrantied over $1500 in tools in the last month. He hasn't said anything...........yet.

 

[Senorpablo]

let me restate this about the condition of the screwdriver

the condition had nothing to do with the problem getting them warranteed. as BWP stated pedro saw the condition and agreed to warrantee them. the real issue is that a dealer either quit or was let go before completeing the warranty transaction. pay attention

The condition of the screwdriver--or the fact that the dealer said he'd warranty them (poor business choice however nice, under the circumstances which MAY have been an indication of larger business problems)--may have contributed to the fact that it just never worked out. I'd say it absolutely had something to do with it.

Do you think it's a coincidence that in the history of the board, there has only been one Snap on dealer to step forward and he's NO LONGER a Snap on dealer? Poor business choice. You'd get barraged by people wanting to warranty found Snap on ****, while they purchase any new Snap on tools from the online store if at all. So while Pedro was a swell guy for taking care of some folks on the board, he probably regrets stepping forward. Additionally, the author in "my opinion" was taking advantage of the warranty, the dealer, and the situation.

"your opinion doesn't matter,' "pay attention,"?? ...grow up dude

 

[autoace]

I hate the warranty abusers, they give the system a bad name, and makes it hard for the legit. warranty claims.

If people buy beat up stuff (real wasted) at a swap meet, tough luck! The warranty is for common failures, not an unconditional, 100 year, stick the tool in a salt bucket, and we will give you a new one warranty.

I think we will see all tool warranties, start to turn down insane claims. I expect my hardline tools to last for the rest of my life, and be warrantied if not abused. If I die in say 2039, and my son leaves them out in the rain, and some guy buys them at a swap meet. I say the warranty has expired. Let the next generation buy their own warranty and tools.

Oh! my goodness someone could not get the SO ratchet, they found in a septic tank warrantied..............

The above post is not a reply to anyone in particular, just my perception. end rant.

 

[eschoendorff]

HOLY DRAMA!

Don't you guys think you might be getting a little carried away here??? I know that many of us are fairly passionate about our tools... but the tool companies are in usiness for ONE reason: to MAKE MONEY. They could really care less about your feelings...


That said, I hope the OP gets his tools back. Opinions on the conditions of his tools or whether they should be warrantied are IMMATERIAL. I believe that the original message was that forum member Pedro Snap On has gone AWOL.

Good luck!

 

[daveblank]

As far as the warranty being for the original purchaser, they can't track that down.

Sure they can, I've personally witnessed a tech being told "no receipt, no warranty"

 

[bry@n]

Sure they can, I've personally witnessed a tech being told "no receipt, no warranty"

Absolutely, I can see that happen. Think about it though, I bet if your a warrantying machine, there will come a time when they say no. If you have legitmate warranty needs, I think they won't care.

I just recently found a Mac tool guy and had legit warranty issues. I bought something small (that I needed) and he took care of me. I actually like the guy a lot and would like to deal with him but not really Mac.

 

[krusty the clown]

Do you think it's a coincidence that in the history of the board, there has only been one Snap on dealer to step forward and he's NO LONGER a Snap on dealer?

you or i do not know why he is no longer a dealer. you are making an assumption..........and we all know what that will do

 

[MOPARHOUND!]

Good luck. So, they said he was no longer a distributor? I knew that he took some time off due to an injury.

If I recall correctly, he had a bad knee injury preventing him from working, which I wouldn't think would be considered poor business acumen??

If a dealer warranties a tool for a guy he likes as (or to be) a customer, I would think he would be looking to curry favor in the long run, and thus more sales?

 

[paramudduck]

I have one problem with the no receipt bit. In over 35 years of being around and dealing with tool trucks. I have never received or been offered a receipt.

I have also seen too many dealers in too many different locations refuse legitimate warranty claims.

Also if you are not the original purchaser, this by the wording of the warranty, means that any used or repo'd tools you buy from the dealer. Are not warrantied.

Also the dealer would be falsifying the receipt if he issued you one as an original purchaser.

So all dealers out there need to toss their unwarrantable repo's and write off the loss.

Since we all know this will never happen. All the dealers would be broke in a week.
We just have to ask our selfs is the risk of not being able to warranty the items worth it?

 

[Uncle Buck]

With this much discussion over how Snap-on warranties tools, it just tells me I am not the only one that has had ongoing problems with having tools warrantied by them!

 

[paramudduck]

Pick me Pick me! Spent over 50k on their tools and still have a war to get warrantied.

AT this point in time I buys tools expecting no warranty. That way if they do their job I'm pleasantly surprised.

 

[kiall1987]

I have one problem with the no receipt bit. In over 35 years of being around and dealing with tool trucks. I have never received or been offered a receipt.

I have also seen too many dealers in too many different locations refuse legitimate warranty claims.

Also if you are not the original purchaser, this by the wording of the warranty, means that any used or repo'd tools you buy from the dealer. Are not warrantied.

Also the dealer would be falsifying the receipt if he issued you one as an original purchaser.

So all dealers out there need to toss their unwarrantable repo's and write off the loss.

Since we all know this will never happen. All the dealers would be broke in a week.
We just have to ask our selfs is the risk of not being able to warranty the items worth it?

i basically deal with two dealers the snap on guy and a local tool dealer between them i have spent alot of money , snap on guy has no problems with warranty with me and the other doesn't either , most times when on on getting warranty am usually buying more stuff from snap on. Although they only come every 2 weeks here which can be a pain if they dont carry the product for warranty but i cant complain overwise

 

[trackwelder]

This past week my dealer called and had my warranty replacement for a f720 with flaking chrome... A brand new f80. I have a long handle 720 and a ratchet adapter that I am waiting for replacement. He would have exchanged them from his current stock but I suggested waiting for them when they arrive for corporate. Its nice having a great dealer to buy from.

 

[paramudduck]

Thats what got me started on Snap on was a great dealer. Then corporate switched his route, actually cut it into 4 pieces. Since then the area hasn't had a decent dealer. They last a month or so then gone.

 

[autoace]

In regards to BWP.. I sent tools to MAC and never got them back, so I hope you have better luck. As far as I know they never warrantied those deadblow hammers, but they could at least send them back to you. Some of those sockets are easy bit replacement warranty, so hopefully you get them back. I had a SO dealer disappear, and my old tools/and or warranty tools never re-appeared with the dealer switch.

You should e-mail SO and tell them about Pedros deal with you, they May?????do something about some of it.

 

[Vinko]

Did not know that, was guessing the tools were warranted irregardless of the owner, technically it would appear not. Wowsers.

Yeah, it's a good out for a dealer. I wouldn't want to warranty tons of stuff from a guy who wasn't a customer. My driver will do it on occasion, but I've seen him 86 guys who simply and solely hit the flea markets and hit him up warranty. Especially, if they're 20 year old kids with 50 year old tools.

 

[Vinko]

In regards to BWP.. I sent tools to MAC and never got them back, so I hope you have better luck.

Whenever I send in tools to be warrantied, to Proto, KD, etc., I always send either UPS with signature confirmation or USPS certified. At least I have a record of delivery. I guess I can't prove I sent the tools, only the "package," but never had a problem as yet.

I'm sending a broken pair of pliers to Mac tomorrow.
We'll see what happens

 

[wrenchr]

Whenever I send in tools to be warrantied, to Proto, KD, etc., I always send either UPS with signature confirmation or USPS certified. At least I have a record of delivery. I guess I can't prove I sent the tools, only the "package," but never had a problem as yet.

I'm sending a broken pair of pliers to Mac tomorrow.
We'll see what happens

Insure it for the retail value as well!!

 

[Merkava_4]

If you guys didn't use your tools so much, they wouldn't break.

 

[paramudduck]

wrenchr has it right always insure any thing you send out. It has saved me a lot of heart ache over the years.

 

[autoace]

If you guys didn't use your tools so much, they wouldn't break.

I have soo many tools, I can spread the wear out, as a whole, they will all last longer. I can use them in rotation. The more tools you have, the less breakage, since you don't have to make a tool do a job it wasn't made for.

 

[Merkava_4]

I have so many tools, I can spread the wear out, as a whole, they will all last longer.

I don't rotate mine ... the ones that are new stay new and the ones that are used are the workhorses. I got a set of red handle S/O screwdrivers that I designated work horses simply because they've been used already ... even though they've become a collector's item on eBay.

SAE wrenches are Cornwell workhorses and metric wrenches are some used Flank Drive Plus wrenches I picked up off eBay. I got a whole set of 10-19mm S/O wrenches that I got off the truck in 1999 that's never been used.

 

[ImportTuner]

If you guys didn't use your tools so much, they wouldn't break.

Not everybody could afford collecting SO stuff ...
j/k

 

[paramudduck]

The poor deprived tools! Free them, let them live their destiny!

There is nothing more pitiful then an unused tool. Left to gather dust and slowly die a lingering death never achieving it's purest function.

 

[autoace]

I don't rotate mine ... the ones that are new stay new and the ones that are used are the workhorses. I got a set of red handle S/O screwdrivers that I designated work horses simply because they've been used already ... even though they've become a collector's item on eBay.

SAE wrenches are Cornwell workhorses and metric wrenches are some used Flank Drive Plus wrenches I picked up off eBay. I got a whole set of 10-19mm S/O wrenches that I got off the truck in 1999 that's never been used.

I don't understand buying tools not to use Merk. Did you leave the ******* on you high school girlfriend, so as not to tarnish her virgin pie? If you don't use it/them(tools), someone in the future will.....Might as well be you to enjoy what you have! Use things for their intended purpose, but with some care. We all die one day, what difference does it make, I use my stuff.

 

[Frank Elson]

The poor deprived tools! Free them, let them live their destiny!

There is nothing more pitiful then an unused tool. Left to gather dust and slowly die a lingering death never achieving it's purest function.

para, I love you - in a manly, brotherly way of course

I also agree with you. USE THE SUCKERS

 

[Merkava_4]

Did you leave the ******* on you high school girlfriend, so as not to tarnish her virgin pie?

Maybe that's what's wrong with me ... I didn't have a high school girlfriend like the normal dudes did.

 

[autoace]

Maybe that's what's wrong with me ... I didn't have a high school girlfriend like the normal dudes did.

THAT'S A REAL SHAME! That was the time in my life, when just hot water from the shower, would sting the perpetual chafe on my Johnson!

 

[garfunkle24]

THAT'S A REAL SHAME! That was the time in my life, when just hot water from the shower, would sting the perpetual chafe on my Johnson!

That's what your doctor called it....'chafe'?