mygarageone
Well-known member
Now we are jerks because we are in business and want to make living and a profit ?
Johnstone supply will not sell retail here anymore. I buy things from them and have seen many people come in and try. The reason that was given was that there were too many returned parts and they don't take returns on electrical items. It was a huge headache for them. I understand the op frustration, but what is not understood is how many people mis diagnose problems. You just don't throw parts at a system to fix it. There are skills that must be used to properly and efficiently fix a system. I'm not saying that the op doesn't have those skills, but most don't. I'll give you an example. HSI goes out in your furnace you take it to the supply house. What kind is it (there are different materials) what voltage is it. The counter person has to try and guess which one to sell. You take it home and install it. Yeah it works!!! A month later it's bad again, why? You take it to the supply house and want a new one, nope. I think people are confident they can fix thier car because of all the stores that market parts and how easy it is. Same with big box stores and doing home projects. Not everyone should be doing everything DIY.
Again - no different from the automotive world though.
But, it apparently IS different, because some HVAC suppliers choose not to sell to non professional installers, but AutoZone will sell to anyone that fogs a mirror.
But, it apparently IS different, because some HVAC suppliers choose not to sell to non professional installers, but AutoZone will sell to anyone that fogs a mirror.
Post a sign that says "We don't answer stupid questions." and stick to it. Problem solved.

These guys in Downers Grove, IL will sell to you, and they are helpful as well. Why give your money to jerks?
http://www.econotempinc.com/
Steve (the owner) is great!
im sure it has already happened
These guys in Downers Grove, IL will sell to you, and they are helpful as well. Why give your money to jerks?

WHy is it there are so many "Wholesale Only" places in the HVAC world as opposed to say auto parts places?
....

There are lots of places online that sell HVAC parts to Joe Blow.
Lots of items on eBay have wide price variations.
Supply houses open the doors after hours, but they all charge a fee for that in my area. Maybe the top 10 customers get an exception or some leniency.
I imagine, at some point in the past, supply houses got tired of dealing with homeowners in addition to HVAC people that don't know what they are doing.
I have some experience at a big box retailer, and it is amazing how many thermostats are purchased in an attempt to fix HVAC problems, then these thermostats are returned in torn up packaging that no one will buy.
Big auto parts stores and big box hardware retailers can "afford" liberal return policies in an attempt to grab sales. The damaged product cost is simply spread out in the form of higher prices elsewhere. If you sell a few billion dollars worth of stuff, you can toss a few tens of millions.
HVAC wholesalers choose not to be a "known good parts" source or a "tool rental" source. There's no money in it. What other reasons could there be for ignoring the "potentially huge" DIY sales market? Let's leave out the stuff requiring EPA certification to purchase, so they could sell parts if they wanted to. The Johnstone in my area has a big sign that reads: "No Returns on Electrical Parts", so they must have a problem with supposed HVAC contractors swapping parts and looking to return them when it doesn't fix the problem.
I have seen old equipment with problems that initially seem simple, but there are further problems that condemn the equipment.
A bad igniter on a furnace with a cracked heat exchanger comes to mind.
I just looked at a home with a rusted/cracked open section of flue pipe that the "professional" home inspector missed.
Premature failure of a condensing unit due to improper refrigerant piping. The replacement piping wasn't fixed, and a well known company sticker on the equipment.
I see lots of water heaters with evidence of improper venting and downdrafting.
I've been in a HVAC wholesaler when John Q Public calls looking for free technical advice over the phone, wasting my time for a paying job.
There are plenty of HVAC hack jobs out there, too. Some are the fault of low bid shopping and others are just performed by hacks with good advertising.
I saw one guy at a big box store looking for brass compression tubing hardware to fix his rusted brake lines. So, automotive hacks are out there too.
I'm surprised that more homes don't blow up from natural gas explosions. If only you knew what I have seen attempted with gas piping stuff because it can be purchased at the hardware store. Why doesn't this 1/2" tubing flare connection fit onto 1/2" NPT?
Your ability to troubleshoot HVAC problems from a homeowner perspective is not common. Yes, it ***** that parts availability isn't there. In the end, it is impossible to ignore the significant safety implications resulting from most DIY repair attempts.
Sometimes, stocking up on things like boards isn't great. They don't keep well over time.
Have you ever been to an auto parts store that lets yoinstalledlectrical parts? No? Me either. So, again, all that written above, says absolutely nothing. You're ignoring the similarities. Often times many parts that have been installed cannot be returned.
I am almost positive that Advance and O'Reilly's allow electrical returns on installed parts.
http://oreillyauto.custhelp.com/app/answers/list/c/78,15
http://shop.advanceautoparts.com/webapp/wcs/stores/servlet/content_returns___
Oreilly, no. Advance yes. Shocking, Advance is the first parts store I've EVER seen that would take back installed parts, especially electrical parts.
I think one distinct difference between the HVAC supply house and auto parts store is the fact that mechanics generally don't wait in line at the auto parts store. They get deliveries and I would imagine work on other stuff while they wait for them. Me, time spent in line while the counter guy explains a repair procedure to a homeowner is lost time. And my customer pays for it.
And they sell at full retail, too.
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How come you HVAC guys that are so uptight about protecting your work that you don't want DIYers fixing their own equipment, don't support USA manufacturing? Clearly you don't. If you did, the supply house would have had the USA cap in stock.