Contract_Pilot
Well-known member
Been looking at the 960/970 but shipping cost to the left coast = no go.
+ I would like a TOP Loader.
+ I would like a TOP Loader.
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- Thread starter Ryan
- Start date
FRITZ OHIO
Well-known member
Sorry about the freight costs to CA. The actual freight charges are considerably more - however we do absorb a good portion of this cost. Unfortunately freight lines are going to dimensional charging and the cabinets are big and bulky. We do not make top loading cabinets due to safety concerns and the possibility of leakage at the bottom of the top opening, as we don't want dust getting into anyone's lungs. We appreciate your bringing this to our attention. Our Model 960 is on sale for $1299 + $230 frt. to CA and the Model 970 is $1599 + $260 frt until 3/31/16. All of our larger blasting cabinets are Made in Canfield, Ohio and shipped the same or next day from Canfield.
Happy Easter everyone.
Fritz
Happy Easter everyone.
Fritz
slodat
ALLIANCE MEMBER
Fritz,
Looking at buying one of your cabinets... The 960 Deluxe. You offering any Garage Journal specials?
Looking at buying one of your cabinets... The 960 Deluxe. You offering any Garage Journal specials?
FRITZ OHIO
Well-known member
Hello Slodat - I am sort of retired and don't always work every day, but received your post at home. At TP Tools we sometimes have scratch & dent sandblasting cabinets available that we sell in our local store. Please wait until Monday and call Carmen from 10 AM to 6 PM. He will be able to come up with something. Just call 1-800-321-9260 (we answer our phones live so when you call, just ask for Carmen). Carmen has been with our company for 40 years and is semi-retired but can be reached at work from Monday - Wednesday. I will tell him to expect your call, so be sure to tell him that you are a member of the Garage Journal Forum. We cannot handle such a request by email.
Best regards, Fritz
555
Well-known member
I've been a fan of TP since 1983 when I saw them at the Canfield Swap Meet. Later I used TP cabinets at the V8 Shop in Bedford, OH, Harry's Farm in Twinsburg, OH and Red Feather Classics in Macedonia, OH. If I had a need for a cabinet, I'd fork over the bucks for a TP with no regrets. Good choice Ryan!
tcianci
Well-known member
I saw this thread back up today and it's funny that I'm in Hershey PA right now and visited the TP booth yesterday for some consumables. They had everything in stock and I walked out of there with enough stuff till I see them again next year.
The LED puck lights I saw guys posting are a beautiful idea. That's next for sure. I didn't look at any of the cabinets on display yesterday but I wonder if TP has upgraded from the simple incandescent light that comes with their cabinets?
Also, I have gotten really good service life from a 2 gallon paint bucket turned into a filter can for a HEPA shop vac filter. I have it directly off the side of the cabinet and its connected to a $20 "stinger" shop vac from Depot. It's been running for years now but the old Stinger is sounding tired. I take my used blast media and use it for one more go-round in my pressure blaster that I use outdoors on stuff that won't fit in the cabinet.
The pressure blaster is home made, from a 20 LB propane bottle, a few fittings and valves and a nice TP head.
The LED puck lights I saw guys posting are a beautiful idea. That's next for sure. I didn't look at any of the cabinets on display yesterday but I wonder if TP has upgraded from the simple incandescent light that comes with their cabinets?
Also, I have gotten really good service life from a 2 gallon paint bucket turned into a filter can for a HEPA shop vac filter. I have it directly off the side of the cabinet and its connected to a $20 "stinger" shop vac from Depot. It's been running for years now but the old Stinger is sounding tired. I take my used blast media and use it for one more go-round in my pressure blaster that I use outdoors on stuff that won't fit in the cabinet.
The pressure blaster is home made, from a 20 LB propane bottle, a few fittings and valves and a nice TP head.
slodat
ALLIANCE MEMBER
Ended up buying a Trinco from MSC with 40% off.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
71ChallengerSE
New member
After wanting a skat blast cabinet for a long time I luckily found an older one for sale locally. I believe its a 979 super cab based on dimensions and I think has a 176-DC dust collector, but unfortunately skat didn't put any model numbers on any of the pieces and customer support wasn't any help with this either. I would like to order some new seals and parts from TP tools but don't know what model I have. I got it from a guy who used it for powder coating and he bought it from a guy doing the same so its been around and used quite a bit but it still keeps on ticking.
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Waggoner72
Well-known member
If you don't mind me asking, how much did you pay for this? I picked up a similar model recently and am looking to sell it.
^^PM sent
71ChallengerSE
New member
It was $1000
jpcjguy
Well-known member
Ha! This is still posted on CL. I texted the guy about it. I will flag it for removal. https://richmond.craigslist.org/tls/6027204656.html
Great score! I'm surprised their customer service wasn't able to help you out...
gatewaysysop
Well-known member
Hi all,
Been away a long time, haven't had time between work an other hobbies, but wanted to update this thread with my experience so far with TP Tools and their products.
Placed an order almost two weeks ago for my old man, as a combination birthday and get-well-soon gift (recovering from open-heart surgery, all good though). It seems, unfortunately, that TP tools has gotten into business with Roadrunner Transportation, which I have since learned has a less than stellar reputation in the industry.
Below is how the cabinet showed up on delivery. Not exactly what I was hoping for. Am now dealing with the prospect of either sending this back for replacement or potentially a refund. Not TP tools fault, but given what I have learned about the reputation of their chosen shipper, I cannot say I am surprised.
Pretty disappointed, but will say that at least TP Tools has been helpful in attempting to resolve this (kudos to 'Jim'). I'll definitely update this thread once I know how the whole thing is going to unfold, but I wanted to put this out there for other folks. If I were to buy from TP tools again, I would certainly insist on any other shipper but Roadrunner, unless this is how you like your products to arrive.
Bummed, but hopeful it can be resolved satisfactorily.
Been away a long time, haven't had time between work an other hobbies, but wanted to update this thread with my experience so far with TP Tools and their products.
Placed an order almost two weeks ago for my old man, as a combination birthday and get-well-soon gift (recovering from open-heart surgery, all good though). It seems, unfortunately, that TP tools has gotten into business with Roadrunner Transportation, which I have since learned has a less than stellar reputation in the industry.
Below is how the cabinet showed up on delivery. Not exactly what I was hoping for. Am now dealing with the prospect of either sending this back for replacement or potentially a refund. Not TP tools fault, but given what I have learned about the reputation of their chosen shipper, I cannot say I am surprised.
Pretty disappointed, but will say that at least TP Tools has been helpful in attempting to resolve this (kudos to 'Jim'). I'll definitely update this thread once I know how the whole thing is going to unfold, but I wanted to put this out there for other folks. If I were to buy from TP tools again, I would certainly insist on any other shipper but Roadrunner, unless this is how you like your products to arrive.
Bummed, but hopeful it can be resolved satisfactorily.
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gatewaysysop
Well-known member
As promised, wanted to provide an update on the above.
TP tools came thru for my old man, and Jim @ TP Tools went above and beyond to make the situation right. A new cabinet was sent out, via a different freight company no less, and everything arrived in time for my dad's birthday, which was the original intent. I was super bummed at the prospect of him not being able to have it on time, but Jim obtained several quotes and found a different shipper (Saia, who were extremely nice folks to deal with) had a shorter line and got it there on schedule, for which I cannot thank him enough.
I am quite certain that Jim and TP tools would have been well within their rights to tell us to file a damage claim with the shipper and wash their hands of it, but they were kind enough make it right, even at what is no doubt substantial cost on their part. I sincerely hope they are able to recoup some of the expense from the original shipper (Roadrunner freight), but I am certain it will not cover the full cost they have borne to make this right for us.
On that point, I will reiterate from earlier remarks, that I highly suggest folks avoid using Roadrunner freight. I, personally, will never deal with Roadrunner again. At ever step, their "agents" from the the line haul trucker to the customer no-service reps on the phone, up to and including their chosen last-mile delivery agents, have all been subpar. Everyone I spoke to on the phone, at every step in this process, was either disinterested, dishonest or just plain unhelpful. It appears Roadrunner even misstated their own cost structure to shareholders earlier this year (to the tune of 10s of millions, resulting in numerous lawsuits), so it shouldn't surprise you how they treat customers (or their freight). 
Back to TP Tools though, I can't say enough how much I appreciate them doing right by us. This was my first purchase and yet they treated my father and I like you would expect a company to treat one of their best customers. I spoke with Jim personally a number of times and he did a tremendous amount of legwork in getting this resolved, even though I'm sure he had much better things to do with his time. I hope I can make it up to him in the future with repeat business and, in some small part, by letting folks know that he and TP tools took fantastic care of us when the freight company dropped by ball and ruined the original cabinet.
Attached are some pics of the replacement cabinet, as it arrived, in perfect condition. My father was blown away and absolutely thrilled with his birthday gift. While I'm sure my experience was uncharacteristic and the byproduct of bad luck, if nothing else it should illustrate just how much TP tools really cares about their customers and give confidence to anyone considering a purchase. My father and I will be customers for a long time to come, despite the hiccups we had, because of how it was handled by the company.
TP tools came thru for my old man, and Jim @ TP Tools went above and beyond to make the situation right. A new cabinet was sent out, via a different freight company no less, and everything arrived in time for my dad's birthday, which was the original intent. I was super bummed at the prospect of him not being able to have it on time, but Jim obtained several quotes and found a different shipper (Saia, who were extremely nice folks to deal with) had a shorter line and got it there on schedule, for which I cannot thank him enough.
I am quite certain that Jim and TP tools would have been well within their rights to tell us to file a damage claim with the shipper and wash their hands of it, but they were kind enough make it right, even at what is no doubt substantial cost on their part. I sincerely hope they are able to recoup some of the expense from the original shipper (Roadrunner freight), but I am certain it will not cover the full cost they have borne to make this right for us.
On that point, I will reiterate from earlier remarks, that I highly suggest folks avoid using Roadrunner freight. I, personally, will never deal with Roadrunner again. At ever step, their "agents" from the the line haul trucker
Back to TP Tools though, I can't say enough how much I appreciate them doing right by us. This was my first purchase and yet they treated my father and I like you would expect a company to treat one of their best customers. I spoke with Jim personally a number of times and he did a tremendous amount of legwork in getting this resolved, even though I'm sure he had much better things to do with his time. I hope I can make it up to him in the future with repeat business and, in some small part, by letting folks know that he and TP tools took fantastic care of us when the freight company dropped by ball and ruined the original cabinet.
Attached are some pics of the replacement cabinet, as it arrived, in perfect condition. My father was blown away and absolutely thrilled with his birthday gift. While I'm sure my experience was uncharacteristic and the byproduct of bad luck, if nothing else it should illustrate just how much TP tools really cares about their customers and give confidence to anyone considering a purchase. My father and I will be customers for a long time to come, despite the hiccups we had, because of how it was handled by the company.
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I am glad to hear that your Dad received his gift in time and that TP did a great job to make it happen.
I buy from them a couple of times a year but I am close enough to go to their showroom and pick up my order including when I bought my cabinet. Their staff has always been helpful and knowledgeable about their products.
I buy from them a couple of times a year but I am close enough to go to their showroom and pick up my order including when I bought my cabinet. Their staff has always been helpful and knowledgeable about their products.
FRITZ OHIO
Well-known member
I am Fred (Fritz) - the original founder of TP Tools back in 1975, and want to apologize to Charles (gatewaysysop) for all of the time that he spent in resolving this, but glad that the replacement cabinet arrived in good shape. It is sometimes very difficult to ship large bulky items across the U.S., and this order interlined with another carrier, adding to the possibility of damage. We crate our cabinets with oak corners and cross supports, but nothing can protect against forklift damage. We will be taking a look at alternate shippers, although freight damage is not as common as in past years. Tomorrow I am going to send Charles a little something extra for his cabinet along with my personal apologies.
Fred
Fred
FRITZ OHIO
Well-known member
I am Fred (Fritz) the original founder of TP Tools in 1975 and sorry about no model number on your cabinet. We can always determine the exact model if you furnish the dimensions and lens size. Effective this year, we now apply a sticker on our Skat Blast cabinets, showing the model number. Sorry we were unable to help when you called - sometimes you might get someone who is not familiar with every product that we sell. Should that ever happen, feel free to call back, and if necessary ask for a supervisor. The good thing is that we have in stock each and every replacement part for every cabinet we have made (starting in 1978). (Try that on an imported product). Unlike most companies, we answer our phones live (no buttons to push) and will always be here for technical help at any time. Call us for a Free Catalog - you will like it. 800-321-9260.
FRITZ OHIO
Well-known member
UPDATE FOR 2017: For all Garage Journal members, we are again extending our prior offer of a Free Set of Build Your Own Cabinet Plans" until July 4th!
Either call us at 800-321-9260, or just send us an email to [email protected] with your name and address, and your Garage Journal User Name. (Offer is only for members in U.S. and Canada). Per your request we send a FREE SET OF PLANS and a Free Catalog via 1st class mail, and your information is kept strictly private:
gatewaysysop
Well-known member
Hi Fred!
Definitely no need to go out of your way anymore than you folks already have, but absolutely appreciate the gesture. I cannot say enough about the awesome customer service throughout this process.
Thanks again and, once more, my thanks to Jim who has been tremendously helpful. He is a true asset to your company!
gatewaysysop
Well-known member
I gave it some thought and, while I could probably post this update in a new thread, I figured it was related enough to go here. Hope that's OK.
So as far as the cabinet, no issues since the replacement, but have had some rather unfortunate issues attempting to purchase a new Quincy compressor from TP Tools, which I believe should be shared with the group here, since I would spare anyone from the hassle I have dealt with (and will be continuing to deal with for some weeks now).
What happened? Well back in April I ordered an 80-gallon, 2-stage compressor for delivery in Holly, NY. Yesterday it was supposed to be delivered, but was not. I called Con-way, which is who Quincy had used to drop-ship this particular order, and come to find out that, inexplicably, they lost a 500+ pound, big blue compressor on a pallet. They found one in a shipping facility in PA, but their only confirmation that it was mine was, "Well, it's blue like you said." :tard:
I called TP Tools and eventually got the serial # for the compressor, at their advisement, to get positive confirmation that the found compressor was indeed the correct one. Sure enough, Con-way verifies this information and schedules the delivery for this morning instead. When it shows up, the compressor does indeed have the correct serial #, but is the wrong size. Instead of the 80-gallon I paid for, Quincy apparently built a 60-gallon for the order and shipped that out instead. :tard:
I called TP Tools back to find out how this can happen and they indicated that someone on their end "should have caught this" with their process, because while my order indeed indicates 80-gallon, the confirmation that TP got back from Quincy says 60-gallon. Since they did not catch it, I now have to get the compressor retrieved by another freight company, which will have to go back to Quincy, who will then have to build-to-order a second compressor, and this will delay delivery even further.
To sum up, I ordered an 80-gallon unit, Quincy told TP they were shipping me a 60-gallon, TP did not catch the discrepancy, Quincy subsequently shipped the wrong unit, Con-way freight then lost said wrong unit, eventually found it and ultimately delivered it late.
As my old man would say, what an absolute cluster, with every single part of the supply chain not doing enough due diligence. I can only fault TP tools for, by their own admission, not catching the mismatch between what I paid for and what Quincy told TP they were building once they received the drop ship order. That having been said, this is now a huge headache that I have to deal with, yet again, after spending gobs of money. I understand mistakes happen (and apparently to me they happen on every order with TP Tools), but easily preventable mistakes that cost the customer weeks of hassle and downtime are a Bad Thing™.
At the end of the day, my advice to anyone reading this thread would be that if you order anything from TP Tools that is drop shipped from the supplier, i.e. the way that these compressors are from Quincy, you probably should follow-up with TP Tools and make sure the supplier is actually building/shipping out what you paid for. That shouldn't be the customers' job, but it would certainly be better than the hassle I am dealing with now.
I will happily update this if/when TP Tools is able to get with Quincy and rectify this, but it bums me out that their supply chain has failed me yet again, on multiple fronts, with another big-ticket purchase.
So as far as the cabinet, no issues since the replacement, but have had some rather unfortunate issues attempting to purchase a new Quincy compressor from TP Tools, which I believe should be shared with the group here, since I would spare anyone from the hassle I have dealt with (and will be continuing to deal with for some weeks now).
What happened? Well back in April I ordered an 80-gallon, 2-stage compressor for delivery in Holly, NY. Yesterday it was supposed to be delivered, but was not. I called Con-way, which is who Quincy had used to drop-ship this particular order, and come to find out that, inexplicably, they lost a 500+ pound, big blue compressor on a pallet. They found one in a shipping facility in PA, but their only confirmation that it was mine was, "Well, it's blue like you said." :tard:
I called TP Tools and eventually got the serial # for the compressor, at their advisement, to get positive confirmation that the found compressor was indeed the correct one. Sure enough, Con-way verifies this information and schedules the delivery for this morning instead. When it shows up, the compressor does indeed have the correct serial #, but is the wrong size. Instead of the 80-gallon I paid for, Quincy apparently built a 60-gallon for the order and shipped that out instead. :tard:
I called TP Tools back to find out how this can happen and they indicated that someone on their end "should have caught this" with their process, because while my order indeed indicates 80-gallon, the confirmation that TP got back from Quincy says 60-gallon. Since they did not catch it, I now have to get the compressor retrieved by another freight company, which will have to go back to Quincy, who will then have to build-to-order a second compressor, and this will delay delivery even further.
To sum up, I ordered an 80-gallon unit, Quincy told TP they were shipping me a 60-gallon, TP did not catch the discrepancy, Quincy subsequently shipped the wrong unit, Con-way freight then lost said wrong unit, eventually found it and ultimately delivered it late.
As my old man would say, what an absolute cluster, with every single part of the supply chain not doing enough due diligence. I can only fault TP tools for, by their own admission, not catching the mismatch between what I paid for and what Quincy told TP they were building once they received the drop ship order. That having been said, this is now a huge headache that I have to deal with, yet again, after spending gobs of money. I understand mistakes happen (and apparently to me they happen on every order with TP Tools), but easily preventable mistakes that cost the customer weeks of hassle and downtime are a Bad Thing™.
At the end of the day, my advice to anyone reading this thread would be that if you order anything from TP Tools that is drop shipped from the supplier, i.e. the way that these compressors are from Quincy, you probably should follow-up with TP Tools and make sure the supplier is actually building/shipping out what you paid for. That shouldn't be the customers' job, but it would certainly be better than the hassle I am dealing with now.
I will happily update this if/when TP Tools is able to get with Quincy and rectify this, but it bums me out that their supply chain has failed me yet again, on multiple fronts, with another big-ticket purchase.
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countryroad82
Well-known member
I gave it some thought and, while I could probably post this update in a new thread, I figured it was related enough to go here. Hope that's OK.
So as far as the cabinet, no issues since the replacement, but have had some rather unfortunate issues attempting to purchase a new Quincy compressor from TP Tools, which I believe should be shared with the group here, since I would spare anyone from the hassle I have dealt with (and will be continuing to deal with for some weeks now).
What happened? Well back in April I ordered an 80-gallon, 2-stage compressor for delivery in Holly, NY. Yesterday it was supposed to be delivered, but was not. I called Con-way, which is who Quincy had used to drop-ship this particular order, and come to find out that, inexplicably, they lost a 500+ pound, big blue compressor on a pallet. They found one in a shipping facility in PA, but their only confirmation that it was mine was, "Well, it's blue like you said." :tard:
I called TP Tools and eventually got the serial # for the compressor, at their advisement, to get positive confirmation that the found compressor was indeed the correct one. Sure enough, Con-way verifies this information and schedules the delivery for this morning instead. When it shows up, the compressor does indeed have the correct serial #, but is the wrong size. Instead of the 80-gallon I paid for, Quincy apparently built a 60-gallon for the order and shipped that out instead. :tard:
I called TP Tools back to find out how this can happen and they indicated that someone on their end "should have caught this" with their process, because while my order indeed indicates 80-gallon, the confirmation that TP got back from Quincy says 60-gallon. Since they did not catch it, I now have to get the compressor retrieved by another freight company, which will have to go back to Quincy, who will then have to build-to-order a second compressor, and this will delay delivery even further.
To sum up, I ordered an 80-gallon unit, Quincy told TP they were shipping me a 60-gallon, TP did not catch the discrepancy, Quincy subsequently shipped the wrong unit, Con-way freight then lost said wrong unit, eventually found it and ultimately delivered it late.
As my old man would say, what an absolute cluster, with every single part of the supply chain not doing enough due diligence. I can only fault TP tools for, by their own admission, not catching the mismatch between what I paid for and what Quincy told TP they were building once they received the drop ship order. That having been said, this is now a huge headache that I have to deal with, yet again, after spending gobs of money. I understand mistakes happen (and apparently to me they happen on every order with TP Tools), but easily preventable mistakes that cost the customer weeks of hassle and downtime are a Bad Thing™.
At the end of the day, my advice to anyone reading this thread would be that if you order anything from TP Tools that is drop shipped from the supplier, i.e. the way that these compressors are from Quincy, you probably should follow-up with TP Tools and make sure the supplier is actually building/shipping out what you paid for. That shouldn't be the customers' job, but it would certainly be better than the hassle I am dealing with now.
I will happily update this if/when TP Tools is able to get with Quincy and rectify this, but it bums me out that their supply chain has failed me yet again, on multiple fronts, with another big-ticket purchase.
I myself have had great dealings with TP through the years. In a previous life I was a counterman, these days I'm a warehouse manager (among the many other hats I wear) and I can personally say that in the usual cluster of **** that happens throughout the day, sometimes $hit falls through the cracks and doesn't get caught in time. I'm sure they will remedy the problem and it ***** it's happened to you twice with the same company. Like I said, I have nothing to do with the company, only a satisfied customer throughout the years.
dkmc
Well-known member
Experience is a great teacher. Based on what I've learned about suppliers and shipping-trucking companies over the years.....
I would have shopped around for the best price (I think you could do better on price elsewhere instead of TP tools) then purchased with a Credit Card.
As soon as Con-way sorta thought maybe they 'lost' the unit, I'd have hung up the phone, called the CC company and disputed the charges, got the charge removed from the CC.
Then.......start over from there.
Life's to short to have incompetent suppliers adding unnecessary stress.
Con-way loosing your compressor is not your problem.
I would have shopped around for the best price (I think you could do better on price elsewhere instead of TP tools) then purchased with a Credit Card.
As soon as Con-way sorta thought maybe they 'lost' the unit, I'd have hung up the phone, called the CC company and disputed the charges, got the charge removed from the CC.
Then.......start over from there.
Life's to short to have incompetent suppliers adding unnecessary stress.
Con-way loosing your compressor is not your problem.
gatewaysysop
Well-known member
I myself have had great dealings with TP through the years. In a previous life I was a counterman, these days I'm a warehouse manager (among the many other hats I wear) and I can personally say that in the usual cluster of **** that happens throughout the day, sometimes $hit falls through the cracks and doesn't get caught in time. I'm sure they will remedy the problem and it ***** it's happened to you twice with the same company. Like I said, I have nothing to do with the company, only a satisfied customer throughout the years.
No argument here. I still recommend TP Tools and will probably buy from them again, but Quincy on the other hand, not so much. Likewise, I will add Con-way to my growing list of freight companies to never use if I have any say in the matter.
I agree on your last two sentences, 100%.
Not to hijack the topic, but want to quickly add one thing: be mindful of the time invested in the dispute process. Sounds good and clean in principle, but can take many weeks or even months to resolve in practice. For that reason, I generally avoid it until I am left no other recourse, and advise others to do the same.
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dkmc
Well-known member
Weeks or months??
What CC are you using?
2-3 weeks at the most is all it usually takes in a clear cut case, (like a freight company loosing the product).
What CC are you using?
2-3 weeks at the most is all it usually takes in a clear cut case, (like a freight company loosing the product).
gatewaysysop
Well-known member
Well, it appears the saga continues.
So after not getting a call back yesterday from TP Tools, I ended up on the phone with Quincy myself. Probably shouldn't be my job to sort this out but I wanted it resolved sooner rather than later. I spoke with Chris at Quincy who arranged to have the incorrect compressor picked up the next day (today), and the correct one shipped out. I also placed a call to TP to confirm the arrangement with them, so as to avoid crossed wires in case they were also working with Quincy (which I wouldn't know, since I was not called back).
Today the pick up didn't seem to be happening, and as it got later in the day on the East coast, I decided to call Quincy back to see what happened. I spoke with Kathy this time, who said it was indeed supposed to happen today and she would investigate and call me back to confirm. Kathy never called me back.
Fast forward to almost 6pm on the coast and it is now evident to me that the pick up isn't happening. I call Quincy back, this time speaking with Monroe, since Kathy isn't around. She contacts the freight company, Con-way/XPO, to find out what happened, and calls me back a short while later.
So what happened? Despite relaying to Corey at TP tools yesterday, Chris at Quincy yesterday, Kathy at Quincy today and even confirming that lift gate service is specified all over the paperwork for the pick up, Con-way still sent a non-lift gate truck. When they got to the address and realized it was a residence, they realized their error and simply drove off without ever calling or communicating any of this to anyone. Didn't even call to reschedule.
When I called Con-way, there was zero apology for the lack of communication, then they turned around and blamed Quincy for the whole lift gate mistake.
So if you're counting the # of days wasted waiting for a truck, we now have:
I'm not sure about you, but to me that's an awful lot of days to invest and still not have any compressor to show for it. My folks in NY are retired and pretty laid back, but they still have stuff to do and are not happy at having to commit a 4th day to this fiasco.
I don't even know what to say anymore. I am really shocked and disappointed at how ridiculous this entire process has turned out. I'm also really annoyed with how much of my own time I have to invest in trying to sort this out. I will never use Con-way/XPO and will never purchase a Quincy product again. I would like to be a customer of TP Tools again, but honestly I'm on the fence at this point.
So after not getting a call back yesterday from TP Tools, I ended up on the phone with Quincy myself. Probably shouldn't be my job to sort this out but I wanted it resolved sooner rather than later. I spoke with Chris at Quincy who arranged to have the incorrect compressor picked up the next day (today), and the correct one shipped out. I also placed a call to TP to confirm the arrangement with them, so as to avoid crossed wires in case they were also working with Quincy (which I wouldn't know, since I was not called back).
Today the pick up didn't seem to be happening, and as it got later in the day on the East coast, I decided to call Quincy back to see what happened. I spoke with Kathy this time, who said it was indeed supposed to happen today and she would investigate and call me back to confirm. Kathy never called me back.
Fast forward to almost 6pm on the coast and it is now evident to me that the pick up isn't happening. I call Quincy back, this time speaking with Monroe, since Kathy isn't around. She contacts the freight company, Con-way/XPO, to find out what happened, and calls me back a short while later.
So what happened? Despite relaying to Corey at TP tools yesterday, Chris at Quincy yesterday, Kathy at Quincy today and even confirming that lift gate service is specified all over the paperwork for the pick up, Con-way still sent a non-lift gate truck. When they got to the address and realized it was a residence, they realized their error and simply drove off without ever calling or communicating any of this to anyone. Didn't even call to reschedule.
When I called Con-way, there was zero apology for the lack of communication, then they turned around and blamed Quincy for the whole lift gate mistake.
So if you're counting the # of days wasted waiting for a truck, we now have:
- The original delivery date (Con-way lost the compressor and no-shows)
- The second delivery date (delivery of wrong compressor)
- First pick up date (Con-way didn't have a lift gate and no-shows again)
- Second pick up date (now scheduled for tomorrow, 8am - 6pm!)
I'm not sure about you, but to me that's an awful lot of days to invest and still not have any compressor to show for it. My folks in NY are retired and pretty laid back, but they still have stuff to do and are not happy at having to commit a 4th day to this fiasco.
I don't even know what to say anymore. I am really shocked and disappointed at how ridiculous this entire process has turned out. I'm also really annoyed with how much of my own time I have to invest in trying to sort this out. I will never use Con-way/XPO and will never purchase a Quincy product again. I would like to be a customer of TP Tools again, but honestly I'm on the fence at this point.
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FRITZ OHIO
Well-known member
I am the (retired) founder of TP Tools (Tip Tools) in Canfield, Ohio and replied to Gatewaysysop last evening after getting home and checking my emails. It was around 10 PM, but I sent a return email to him last night, and sent a copy to 3 employees at their homes, as well as to my son Bob, who now owns and runs the company. I also sent a copy of the above email to our Office Manager, our Director of Administration, and three other employees who answer the phones so that everyone within our company is aware of the circumstances. Am I frustrated - Yes. Should this have happened - No - positively not. But it did happen and we are trying to solve this to the best of our ability and the president of the company (Bob) is working on this, along with several other key employees. We are more than willing to do whatever it takes to make this customer happy, but sadly it may not be possible at this time, as our customer is very unhappy for which I understand.
Unfortunately things such as shipping a large air compressor by motor freight and later picking it up and replacing it with another cannot always be done the same day for which I apologize. We want to make this happen and we are working on it, but so far have encountered some unexpected bumps in the road, so to speak. Carmen, our key employee who handles matters of this type has worked for us for over 50 years and is semi-retired. I sent Carmen an email last night to his home, and again to him this morning at work, as well as to my son, both of whom are trying their best to resolve this. Carmen called our customer and left a voice mail this morning, but I am not sure if he received a reply yet. We can always be reached at our Toll Free Lines, and sincerely want to promptly take care of this with the customer. Resolving a matter such as this through a forum seems a little premature at this time, but I did want to advise forum members that we are definitely on top of this and are doing our best to resolve this, hopefully this week.
As a 50-year supplier to the antique car restoration hobby, TP Tools has long-time experienced employees answering our toll-free lines and in this case we have been working with Quincy and Con-Ed Freight Lines diligently, hoping for a quick solution. Unfortunately, Freight Lines do not always have the urgency that we would like, but based on my experience, they have their hands full, and when something goes wrong, it cannot always be solved the same day. I do not have all of the particulars, as am on vacation, but as I understand it, a smaller truck with a lift gate was required to pick up the compressor in NY and for some reason, they sent a semi-trailer today without a lift gate. I am hoping that they send the smaller truck tomorrow (Friday 5/10).
TP Tools is a small company of about 15 employees, unlike larger companies such as Quincy and most major freight lines. Large companies are often unable to work through problems such as this as quickly as we would like. Quincy is a fine company making a USA product and they are working on this with us and the freight line, but it takes time. As a small company, we like to make things happen within hours, not days, but this is not always possible. However we are working towards a quick solution.
The reason for this post is to advise our customer and Garage Journal Forum members that TP Tools is doing everything possible from our end to take care of this, and I am in hopes that everyone understands this. As the retired founder of TP Tools I am offering my apologies to Gatewaysysop, as well as to all Forum Members. Also want to thank the several members who vouched for our company on this forum.
I am on vacation, but feel that a replay to the complaint is in order.
Sincerely and respectively, FRITZ OHIO
Unfortunately things such as shipping a large air compressor by motor freight and later picking it up and replacing it with another cannot always be done the same day for which I apologize. We want to make this happen and we are working on it, but so far have encountered some unexpected bumps in the road, so to speak. Carmen, our key employee who handles matters of this type has worked for us for over 50 years and is semi-retired. I sent Carmen an email last night to his home, and again to him this morning at work, as well as to my son, both of whom are trying their best to resolve this. Carmen called our customer and left a voice mail this morning, but I am not sure if he received a reply yet. We can always be reached at our Toll Free Lines, and sincerely want to promptly take care of this with the customer. Resolving a matter such as this through a forum seems a little premature at this time, but I did want to advise forum members that we are definitely on top of this and are doing our best to resolve this, hopefully this week.
As a 50-year supplier to the antique car restoration hobby, TP Tools has long-time experienced employees answering our toll-free lines and in this case we have been working with Quincy and Con-Ed Freight Lines diligently, hoping for a quick solution. Unfortunately, Freight Lines do not always have the urgency that we would like, but based on my experience, they have their hands full, and when something goes wrong, it cannot always be solved the same day. I do not have all of the particulars, as am on vacation, but as I understand it, a smaller truck with a lift gate was required to pick up the compressor in NY and for some reason, they sent a semi-trailer today without a lift gate. I am hoping that they send the smaller truck tomorrow (Friday 5/10).
TP Tools is a small company of about 15 employees, unlike larger companies such as Quincy and most major freight lines. Large companies are often unable to work through problems such as this as quickly as we would like. Quincy is a fine company making a USA product and they are working on this with us and the freight line, but it takes time. As a small company, we like to make things happen within hours, not days, but this is not always possible. However we are working towards a quick solution.
The reason for this post is to advise our customer and Garage Journal Forum members that TP Tools is doing everything possible from our end to take care of this, and I am in hopes that everyone understands this. As the retired founder of TP Tools I am offering my apologies to Gatewaysysop, as well as to all Forum Members. Also want to thank the several members who vouched for our company on this forum.
I am on vacation, but feel that a replay to the complaint is in order.
Sincerely and respectively, FRITZ OHIO
gatewaysysop
Well-known member
All good Fred. As I indicated in my reply to your email, I never wanted anyone to spend their vacation dealing with my issue. I also tried to be very clear both in my email and on the forum that the vast majority of the blame did not sit with TP Tools, since you've no control over how Quincy drop ships or with what shoddy freight carriers they choose to partner.
The only thing necessary for me to be a happy camper is for someone to call me up and tell me what's going on. I never got a call back on Tuesday. I didn't get any call backs on Wednesday either. That's why I ended up calling Quincy for answers on my own.
At this point I'm out of bandwidth for chasing folks and just have to wait and hope that things stop going wrong. I'd certainly like to be your customer again once this mess is behind us, but I stand by my comments about Quincy and Con-way/XPO.