A Shout out to Ernst Mfg

[jgromada]

So i've posted about warranty experiences i've had in the past and i think we all do complain to everyone when something fails . No one ever posts if things go well and a company goes out of their way to do right.

I had bought a batch of Ernst rails recently and i know a lot of people here really like them. Well evidently i had gotten a bad batch because i was having a problem with a few of the clips. Not totally bad, just a few clips.

I emailed Ernst and not only did they immediately replace them, but they sent a mailing label so they can get their hands on my defective rails to see if there are any issues with Manufacturing they want to check on. I have another 15 or so of these and never had an issue so faith is restored!!

 

[measuredtwice]

Good to hear I bought a bunch of their socket boss sets recently and have been very happy with them.

 

[gearhead1]

Yes, good to hear. Seems like they want to fix the issue instead of ignoring it.

I’m not a nit picky person whatsoever, but I do get frustrated these days about how many things I pay for that don’t work. Sometimes it’s worth paying the little extra for something that works.

 

[bczygan]

That is exactly what every company should do.

It's a shame we have to hold it up as unusual.

Bill

 

[lardy1]

I have a few of their products and I think they are good products. I've never needed to warranty anything, though. It's great to hear that they have good Customer Service.

 

[javyLSU]

Good to hear - I’ve also had very good experiences with Ernst. I bought a lot of their socket boss products (which have been fantastic), so much so that I ran out of the socket holder labels. I called the company to ask where I could buy another set of label sheets, and they sent me another set for free. I know it doesn’t cost a lot, but it’s a gesture that I certainly appreciated and will have me continuing to buy their products in the future.

 

[jgromada]

Thanks for the input. I am thinking about the wrench holders now. Anyone have those?

 

[JP Chestnut]

Ernst is very solid.