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? about Grainger store.

larryq

Well-known member
Joined
Jul 12, 2011
Messages
2,421
Their past militant strategy of only selling BTB has backfired big time.

The branches won't turn down any paying customer and anyone can now buy from their website. They also created Drillspot and Zorotools to better compete online.

Drillspot's a Grainger company too? Learn something new everyday.

When I bought online from Grainger about 18 months ago I could do it, but the website's account registration procedure was a Royal Pain. Buying from Zoro is a cakewalk in comparison.
 
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2oolhound

Well-known member
Joined
Dec 18, 2010
Messages
5,918
Location
BC Canada
In Canada it's called Acklands/Grainger. Grainger bought out Acklands, a 100 year old Canadian company and uses the name for the good will. I used to deal with Acklands in the 70's but I had a business so I don't remember what the deal was then. It was a very similar business to Grainger, pricey but they had everything. I was in there today to by some caster wheels. The guy wanted to know how much weight I was going to load them with. Everywhere else just wanted to make a sale but that salesman wanted to sell me the right product for my application. Unfortunately the $100 price tag was too rich for me but I'll be back, I was impressed. I also picked up one of their humungous catalogs, they are great reference books as well as catalogs.
 
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subarub4

Well-known member
Joined
Feb 21, 2010
Messages
1,188
Location
Connecticut
What the hell.. so I place a order which was a total of 4 items so I get the email with the order confirmation, so I go to the website and check the status of the order and nothing shows up at all??
 

quattroJoe

Well-known member
Joined
Jan 9, 2014
Messages
586
Location
FL
I've been buying from Grainger as a walk in customer for about 5 years. They're the least hassle to buy HVAC parts from locally, most places here are repair businesses that won't sell parts unless they're getting labor too, or are mom n pop suppliers to the local repair shops and won't sell to the public. At first, the counter guy at Grainger was ringing it under the local navy base account, paid at purchase of course and full retail price. Then about a year ago one of them asked if I had any family members whose business may have an account, which worked and I still pay at purchase but get the business pricing.

Always dealt with the same three people there, and they've always been pleasant to work with. Most of the time I come in with the p/n's I need, but once or twice they've had to look something up for me and have been nothing but helpful. I always end up lusting after the tools while I'm there, but the markup is too high on those! I can wait a few days for tool purchases online, but when the air conditioner goes out and it's 95 degrees I'll pay a premium to get it done today [emoji1]
 
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