Dogdad, let me ask, did she have cold air before the fan crapped? Then after a cap, new fan, and finally after fan running correct rotation she only has cool, but not cold air??? I would believe that the repair company screwed the pooch so to speak. Is there a chance (I'm betting so) that they put the wrong motor on? Maybe it's spinning too slow or too fast and hurting system performance??? I'd have demanded more after they had to come out a third time. The attention to detail ***** on their part. They could have easily put the wrong motor on. "Just use this motor it's close enough", close only counts in horse shoes and hand grenades!!!