Diffident
Well-known member
I hope no one else on here has had to suffer through a terrible buying experience, or should I just call it what it is, a scam.
In July I placed an order for 2 Eagle Safety cans and 3 Marshalltown brick trowels. After 2 weeks I was still waiting for my order, so I email them and their response was that my order was backordered and it would be another 10-14 days.
Another 2 weeks goes bye and I still hadn't received my order. I get an email from them saying I need to pay and additional $49.95 for shipping stating that my order is "special order". I don't see what's so special about 2 gas cans and some brick trowels, but anyway, I refused the additional cost and requested my order to be canceled and my credit card refunded. They promptly replied stating that my order is canceled and credit card is refunded.
Now its been 2 more weeks and I still haven't received my refund. I sent another email saying that I expect my refund within the next couple days. No response by email. Calling the toll-free number gets an answering machine that says nothing more than "Leave a message". No mention of it being a business or anything. But I was left a voice mail from some woman telling me I need to call her back at a number other than the companies toll free number and give her my credit card number and exp date in order to get my refund since "We don't keep credit card numbers on file".
First off, I'm not giving my CC number to some cell phone. Plus, they blatantly lied to me when they told me my refund was sent. If they truely don't keep CC numbers on file, they knew at that instance that giving me a refund was impossible. I've had to call the bank and dispute the charge on my credit card.
The site is nothing more than a scam. They take your money without shipping you anything and string you along hoping to delay you long enough past the time frame you could dispute the charge on your CC.
After reading THESE reviews, they have been running this scam for a year now.
In July I placed an order for 2 Eagle Safety cans and 3 Marshalltown brick trowels. After 2 weeks I was still waiting for my order, so I email them and their response was that my order was backordered and it would be another 10-14 days.
Another 2 weeks goes bye and I still hadn't received my order. I get an email from them saying I need to pay and additional $49.95 for shipping stating that my order is "special order". I don't see what's so special about 2 gas cans and some brick trowels, but anyway, I refused the additional cost and requested my order to be canceled and my credit card refunded. They promptly replied stating that my order is canceled and credit card is refunded.
Now its been 2 more weeks and I still haven't received my refund. I sent another email saying that I expect my refund within the next couple days. No response by email. Calling the toll-free number gets an answering machine that says nothing more than "Leave a message". No mention of it being a business or anything. But I was left a voice mail from some woman telling me I need to call her back at a number other than the companies toll free number and give her my credit card number and exp date in order to get my refund since "We don't keep credit card numbers on file".
First off, I'm not giving my CC number to some cell phone. Plus, they blatantly lied to me when they told me my refund was sent. If they truely don't keep CC numbers on file, they knew at that instance that giving me a refund was impossible. I've had to call the bank and dispute the charge on my credit card.
The site is nothing more than a scam. They take your money without shipping you anything and string you along hoping to delay you long enough past the time frame you could dispute the charge on your CC.
After reading THESE reviews, they have been running this scam for a year now.
