kythri
Well-known member
Ah, but that's why you should have bought the industrial finish Snap-On tools. Snap-On can't warranty your poor purchase decision!
Actual warranty experience
- Thread starter Danglerb
- Start date
Ah, but that's why you should have bought the industrial finish Snap-On tools. Snap-On can't warranty your poor purchase decision!
Snap-On can't warranty your poor purchase decision!
Darn it...I thought that was covered, too!
Deafautotech
Well-known member
Darn it...I thought that was covered, too!
i had snap on 9/16 wrench where open end have chrome peeling off... i dont want it be warranty because it is old style wrench which i like it so i just keep clean and use it as daily work in my service cart. i dont have any rust on my wrenches expect junk wrenches at home were starting rust little when my dad use it outside where raining...
Some of you guys really have bad luck on returns. I have only used Sears so far but I have been treated right. Multiple slipping rachets have all been replaced with no problem. I ran across an old severely rusted, bent screwdriver at my friends house while I was helping him clean his garage. I told him to get it replaced and chuckled. He said no, throw it away or I could take it in. I did take it in and although the girl looked at me a little funny, she replaced it no questions asked. Great experiences so far with my Sears. I also have alot of friends that work there so I don't anticipate any problems.
Grant
Grant
Deafautotech
Well-known member
i had no problems to have my tools replacement or warranty... but some of other techs dont happy with their warranty issues because my snap on guy will warranty it but if nothing of techs was buy tools and my snap on guy in hurry then my snap on guy just skipping the shop where no one in shop who still owe the money... my snap on guy still stop by my chrysler dealership every friday but not as my next door (mercury/Lincoln dealership) because they dont buying any tools... so well...
MAD
Well-known member
I recently took back a bunch of rounded Craftsman pro screwdrivers and a breaker bar with a spread u-joint to my local Sears essentials where they have always been very good about warranty exchanges. The dimwit clerk insisted that I would have to have the screwdrivers mailed to me since the part numbers did not match the new style ones with the red and black handles. A conversation with a manager cleared everything up and the clerk pulled the screwdrivers from the rack. He then informed me that they no longer do the exchange transaction in the tool department and I was then sent to the service desk. My initial thought was that this was the beginning of a tougher warranty policy until the 20 year old little girl behind the counter cheerfully did the exchange. The next week I exchanged my broken, out of warranty 3/8" clicker torque wrench at the service desk- no problem. The girl would not have known a torque wrench from a pork chop. I bet they would have exchanged a non Craftsman one if I had tried.
Deafautotech
Well-known member
Tried returning a Craftsman 21 mm deep impact socket - spins off center for some reason; went to 2 Sears and none in stock, went to 3 Orchard Supply Hardware store and none in stock. So, now I'm back at home with a defective impact socket ... 
Sears sales person advised me to check back every week ...
Sears sales person advised me to check back every week ...
Deafautotech
Well-known member
Tried returning a Craftsman 21 mm deep impact socket - spins off center for some reason; went to 2 Sears and none in stock, went to 3 Orchard Supply Hardware store and none in stock. So, now I'm back at home with a defective impact socket ...
Sears sales person advised me to check back every week ...
that are bad!! i did went to sears and found out that they dont have it in stock . they said they will order the tool and mail it direct to my house. so i did it and got tools come in the mail like 2 to 4 days later.... i dont pay a dime for shipping...
They ordered an item for warranty repair??? and had it shipped to your house free of chare???
Deafautotech
Well-known member
YES!! i did it few times and it is nice to have tools come in my mail instead looking around different sears... i dont pay shipping charge... it is cover by warranty..
my sears saleperson said if the tool are not in stock then they have to order and have it shipping to store but if i had broke tool like punch or wrench and i am leave it as they will keep it for return broke tool and they will had factory to shipping the new tool to my house....
MAD
Well-known member
Yes they are supposed to do that if the item is not in stock. If you do not want to wait they can also give you a comparably priced tool instead if you wish. The trick in some stores is finding someone that knows this and knows how to accomplish it for you.
Junkman
Well-known member
YES!! i did it few times and it is nice to have tools come in my mail instead looking around different sears... i dont pay shipping charge... it is cover by warranty..
my sears saleperson said if the tool are not in stock then they have to order and have it shipping to store but if i had broke tool like punch or wrench and i am leave it as they will keep it for return broke tool and they will had factory to shipping the new tool to my house....
I never give up the tool until I get the replacement in hand. I did that once, and when the replacement came, it was not the same item, and the item that they shipped was worth about 1/4 of the tool that I had dropped off. Since I didn't have the tool any longer, they wouldn't do anything to correct the mistake. I have a Crapsman click torque wrench that has the original warranty card and receipt with it, that has a broken head. They won't replace it with a similar item, but want to replace it with a beam torque wrench. The difference is that the click type now only carry a 1 year warranty unlike when I purchased it, and the beam wrench is a lifetime tool. I have had both good and bad experiences with Sears, but the bad far outweigh the good 2 to 1. Now, I just rather pay the extra and buy Snap-On.
rickas
Active member
Ridgid 24 V Li-Ion battery was replaced without question. Battery has a lifetime warrantee & crapped out @ 8 months. Sent it to a service center nearby & I got a new one in about 2 weeks.
eschoendorff
Well-known member
Now that's good to know... as I have teh same Ridgid setup. I always wondered how much of a PITA it would be to get them to make good on the warranty.
Drove down to the San Mateo Sears store and finally got my 21 mm deep impact socket replaced; kid there was very courteous and had to ask one of the older guys if the socket had a lifetime warranty ... other than that, it was pretty painless ...
On the Snap-on truck yesterday
They replaced a broken tap, screwdriver bits, put a new plastic handle on my little torque-o-meter wrench. Had 2 bad jaws on a 10 ton puller ( he said, lets just replace all 3 of them) And a strange one I have 2 sets of sae long deep offset wrenches. I have had them for about 20+ years. The other day I was using one on a 13/16" bolt on the old tractor, and noticed that end the the wrench was made all strange ( the first time I had used that end of that wrench! ) The offset was bent so when you used it the wrench handle sloped down and would touch a flat surface under the bolt head! He replaced that one too... no questions asked!
Hell of a deal so I'm down for 2 weeks to get a battery??? No thanks....
William....
They replaced a broken tap, screwdriver bits, put a new plastic handle on my little torque-o-meter wrench. Had 2 bad jaws on a 10 ton puller ( he said, lets just replace all 3 of them) And a strange one I have 2 sets of sae long deep offset wrenches. I have had them for about 20+ years. The other day I was using one on a 13/16" bolt on the old tractor, and noticed that end the the wrench was made all strange ( the first time I had used that end of that wrench! ) The offset was bent so when you used it the wrench handle sloped down and would touch a flat surface under the bolt head! He replaced that one too... no questions asked!
Hell of a deal so I'm down for 2 weeks to get a battery??? No thanks....
William....
Three weeks and waiting with Mac tools. I called customer service and they said they would ship out a rebuild kit for my 1/4" ratchet. We shall see if I have to call again. I would be more upset if I actually bout the item from them, instead of e-bay. I don't care if I have to buy the stupid rebuild kit, I just want my ratchet back in working order.
TENMMIKE
Member
sears and snap-on.both in several states and therfor locations, turned in tool ..no questions ever asked ,new tool givin back or told to go pick out its replacment ,last was sears in oct 2006 (socket) and snap-on feb this year , just screwdriver bits
Nice to know that Mac will send a rebuild kit. Snap-On won't.
Deafautotech
Well-known member
Why not Snap on send rebuild kit? my snap on guy have many rebuild kits and he did rebuilt my "new" 1/4dr ratchet which i broke the pawls on TL936 and TSLF936 after used it for almost one month... i am tough on my tools as i use 1/4dr on high torque area where i can fit without need to take other stuff out...
Why not Snap on send rebuild kit? my snap on guy have many rebuild kits and he did rebuilt my "new" 1/4dr ratchet which i broke the pawls on TL936 and TSLF936 after used it for almost one month... i am tough on my tools as i use 1/4dr on high torque area where i can fit without need to take other stuff out...
I tried to warranty a 3/8 extension from mac and they said to mail it in, My own postage and they would send a replacment, I will take it to a dealer and save the postage.
Why not Snap on send rebuild kit? my snap on guy have many rebuild kits and he did rebuilt my "new" 1/4dr ratchet which i broke the pawls on TL936 and TSLF936 after used it for almost one month... i am tough on my tools as i use 1/4dr on high torque area where i can fit without need to take other stuff out...
They told me I would have to track down the local Snap-On dealer to get a warranty. I don't even know the guy, and I'm not going to hop on his truck and ask for a warranty. It doesn't seem right.
I offered to send the ratchet to Snap-On, but they wouldn't even consider it.
MAD
Well-known member
I needed a retaining ring for an SK ratchet. I called up SK customer service and they sent me a bunch of ratchet rebuild and repair kits for free (postage their dime as well). I have yet to actually break the guts of an SK ratchet.
Deafautotech
Well-known member
do you still need snap on ratchet rebuild kit? i can have it warranty if you want to either mail to me then i have it rebuild by my good snap on guy then i will mail back to you with same box that you mail it?? any idea? or i ask my snap on guy to price the rebuild kit and tell you so if you want me get rebuild kit and mail to you as i can do either...
TENMMIKE
Member
nothing wrong with you getting on a strange snappy truck , also , if you live in a area that is not servised buy the same snappy dealer that you do at work, you need to hunt him down anyway, he will have a fairly standard route /time pattern, find a stop nearist your house (just call him and ask, get his number through your local yellow pages or the snap-on dealer directory and ask about his rout so that that you can visit if need be, hop on like you own it and say " howdy im wilbilt, can you help me out here?" tell him how you come to own or be a snap-on guy and you need to change a few broken tools out....he'll turns them in or certfies the broken part ,to corp and the corp, reimburses him and maybe he has a new customer in you.... AND besides that ,now you know what /who and where you might find him and maybe get his card for the time that you may REALY need him and ****! there he'll be for you(some times ,maybe)... i mean the worst he can do is pull a pistol and tell to get the **** off his truck .
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Different dealer and area than the one I dealt with years ago. I may have been on his truck a time or two 8-9 years ago if it's still the same guy, but I have never bought anything from him. My days of buying Snap-On are long over.
I've been on the truck in the old days when odd guys would jump on with a handful of warranties and it would piss the dealer off. He was a jerk anyway, but...I could see his point.