Advance Auto Story

[Rsharp66]

Thought I would share my recent tale concerning Advance Auto.
My Forester was having an occasional miss which eventually shut it down. A quick check revealed that the coil was not firing on one cylinder. I picked one up at Advance Auto Parts and threw it on. Still no spark so I dropped it at the dealer expecting to be told I had to replace the ECU. $152 in diagnostics later they determined the new coil was also NG. Put in a new OEM one and the car runs fine. I took the coil back to the store and they refunded the price of the coil and suggested I talk to their corporate office about the remainder of the bill. Having worked in the motorcycle aftermarket I was well aware that part liability is limited to the cost of the part, but I sent Advance an email. Less than 24 hours later I get a call from the manager of the store saying his corporate called and told him to offer me ½ the dealer’s bill. I was totally cool with that as I expected them to tell me to pound sand. Nice to know that there is still some level of customer service still out there in the good old USA.

 

[Uncle_Charlie]

It's good to hear some positive news about about a parts store for a change.

 

[Herod]

Which is exactly why I don't buy car parts from ebay. I cannot tell you how many parts, from how many different sellers, arrived defective right out of the box.

 

[jc5205]

That's good to hear.
I shop at advance they are #1 in my book

 

[Denwad]

Which is exactly why I don't buy car parts from ebay. I cannot tell you how many parts, from how many different sellers, arrived defective right out of the box.

alot of the time people will buy a new part, put in the new part, clean the old one really good and put it back in the box and return it.

seen it all the time when i worked at autozone

 

[joe_267]

Thought I would share my recent tale concerning Advance Auto.
My Forester was having an occasional miss which eventually shut it down. A quick check revealed that the coil was not firing on one cylinder. I picked one up at Advance Auto Parts and threw it on. Still no spark so I dropped it at the dealer expecting to be told I had to replace the ECU. $152 in diagnostics later they determined the new coil was also NG. Put in a new OEM one and the car runs fine. I took the coil back to the store and they refunded the price of the coil and suggested I talk to their corporate office about the remainder of the bill. Having worked in the motorcycle aftermarket I was well aware that part liability is limited to the cost of the part, but I sent Advance an email. Less than 24 hours later I get a call from the manager of the store saying his corporate called and told him to offer me ½ the dealer’s bill. I was totally cool with that as I expected them to tell me to pound sand. Nice to know that there is still some level of customer service still out there in the good old USA.

Thats awesome to hear!

 

[JoeMA]

Good for AA.

I bought a new, aftermarket starter from AA once. The starter was in a very difficult location to reach and it was a pain getting to it. Once I did, 1 of the 3 bolts to mount it did not align. I stopped buying critical parts at AA (and Pep Boys, Auto Zone) after that--just not worth the trouble. I have been going to NAPA and find that they have top quality parts.

 

[kamlung]

i'm glad to hear AA was willing to pony up...

just a tip for next time... if you are trying to diagnose a faulty coil pack... move the suspected coil pack to another cylinder bank... if the error code (misfire) moves to that cylinder with the bad coil pack, you confirm its bad...