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Advice for approaching a tool truck

Bacon Man

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Apr 18, 2017
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91
So for awhile now I have been wanting to hop on a tool truck whether it be Snap-on, Matco etc....

Issue is they do not stop at my work (Industrial Tech) what would you guys recommend?

Throughout one week I saw Snap-on, Cornwell, Mac, and the Matco trucks sitting in the same parking lot but haven't been able to catch any of them since.
 
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Ign

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Jul 7, 2006
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Butte Peak ND
So for awhile now I have been wanting to hop on a tool truck whether it be Snap-on, Matco etc....

Issue is they do not stop at my work (Industrial Tech) what would you guys recommend?

Throughout one week I saw Snap-on, Cornwell, Mac, and the Matco trucks sitting in the same parking lot but haven't been able to catch any of them since.

All the trucks around me have their cell # on the side. Write it down. Call it. Talk to the driver/owner.
 

larry_g

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Apr 28, 2007
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oregon
So for awhile now I have been wanting to hop on a tool truck whether it be Snap-on, Matco etc....

Issue is they do not stop at my work (Industrial Tech) what would you guys recommend?

Throughout one week I saw Snap-on, Cornwell, Mac, and the Matco trucks sitting in the same parking lot but haven't been able to catch any of them since.

Who buys your tools, you or the company? I ask because there is an industrial sales department in Snap-on that is separate from the tool trucks and if qualified the cost of tools is way less..

lg
no neat sig line
 

Davefr

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OR
So for awhile now I have been wanting to hop on a tool truck whether it be Snap-on, Matco etc....

Issue is they do not stop at my work (Industrial Tech) what would you guys recommend?

Throughout one week I saw Snap-on, Cornwell, Mac, and the Matco trucks sitting in the same parking lot but haven't been able to catch any of them since.

Go to a large shop and ask the service manager what the schedule is on the tool trucks.

When you see the truck parked at a shop just ask the tool dealer permission to board the truck. (Don't try to hail down a moving truck.)

Don't be a "looky lou". The dealer's usually have a tight schedule so don't waste their time. Bring lots of dead presidents. Don't bring a bucket of warranty returns on your first visit.

Some dealers don't allow walk-ons from the public but most do.

Get the dealers business card and ask him the best method to meet up for future purchases.
 

6PTsocket

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Boy, all this difficulty for the priviledge of getting ripped off. BTW, SnapOn has free shipping for ANYBODY that orders from them online. There is no minimum order. I have ordered a a chaser tap for a couple of bucks.

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ihateminimumwage

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Boy, all this difficulty for the priviledge of getting ripped off. BTW, SnapOn has free shipping for ANYBODY that orders from them online. There is no minimum order. I have ordered a a chaser tap for a couple of bucks.
Yup. If I buy any new Snap-on or MAC, it's through their website. You're not going to get some crazy discount walking on the truck if you're not on the driver's route and haven't proven how much repeat business you'll provide.
 

jimindm

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Oct 29, 2011
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Des Moines, Iowa
Yup. If I buy any new Snap-on or MAC, it's through their website. You're not going to get some crazy discount walking on the truck if you're not on the driver's route and haven't proven how much repeat business you'll provide.

not exactly true. If you walk on and pay cash, you might get one. Maybe not on 50-60 dollars stuff, but hundreds or thousands, cash may get a better deal.

Depends on the industrial place you work. Like the above post says, at least SO has an industrial side. Many times he is not anything more than a walking catalog, but pricing is way better than any other source. He may not be by every week either.
 

toolenthusiast

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Call the tool company and ask why your shop isn't on a route. Call the cell# on the truck. Or just order online.
 

Simplytodd

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Jan 4, 2014
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148
Location
Houston
I went in one for the first time yesterday. Saw a MAC truck parked in the grocery store parking lot as I was leaving. Pulled around the front and could see a couple guys inside. I parked and knocked on the door. The guy opens the door and I asked him if he had a punch and chisel set he would sell me. Sure come on in.

First impression was wow this is nice. He proceeded to show me a nice USA made 16 piece punch and chisel set. I asked the price? $200 was his reply. Thanks for showing me the goods but I'm going to pass. Ordered a Mayhew Pro 19 piece USA made set from ToolTopia when I got to work for $71 shipped.

Long story short I am just starting to build my tool collection and as a home hobbyists I don't foresee ever going on a tool truck to buy my tools ever again. I'm sure they give good deals to regular customers that buy thousands in tools from them but I'm not going to pay the inflated prices. eBay and Craigslist for me.
 

pi_guy

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Wear quiet shoes and sneak up from blind side.

Just amazes me that you ask a question about SO and most of the answers relate to you getting ripped off.
I think you should apply your tool buying logic to buying beer you get more beer when you buy cheap stuff.

There is always the possibility that SO makes stuff others do not-- but the cheap way is just put a vise grip on it and who cares about quality.
 

Roobaix

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Mar 3, 2016
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255
Location
White Plains, NY
Call the driver. They'll let you know where you can hop on or they'll add your place to their route and stop whenever you schedule it with them.

My SO driver swings by every few weeks. I'm the only person here at shops with him so he's not making a ton of money but he's a great guy and takes very good care of me anyways.
 

Tim37

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Dec 11, 2014
Messages
560
First off ask around in your area find out who other guys like to deal with, for me he snap o. Dude is great but the Mac guy is a ****, a good friend of mine works across town has the exact opposite, in fact I have an account with his Mac dealer if I want Mac I call him up and he drops it off with my buddy.

Just saying not all tool trucks even with the same logo are the same and no need dealing with a ****
 

engineer2

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Dec 13, 2009
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Chicago burbs
Back when I was closer to the auto biz, one SO driver said "get lost, I don't sell to the public", but I found another one who said "no problem, here's my card, call me if you need something or come by my house if you see my truck in the driveway." He always had specials at fair prices and would wheel and deal. Bought several things from him.
 

Parrothead

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Earth
Wear quiet shoes and sneak up from blind side.

Just amazes me that you ask a question about SO and most of the answers relate to you getting ripped off.
I think you should apply your tool buying logic to buying beer you get more beer when you buy cheap stuff.

There is always the possibility that SO makes stuff others do not-- but the cheap way is just put a vise grip on it and who cares about quality.

I think wine would be a more accurate analogy, much more so than beer. You can get a wonderful bottle of wine for $200, but you can also get a very nice bottle for $40-50 too. Personally I'd rather enjoy both but I digress. In most instances the $40-50 wine is very good and can be enjoyed almost as much as the $200 wine. It's called diminishing returns.
 
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buffalobill

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May 7, 2011
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Western NY
Just catch a truck when you have dough, this isn't the" harbor freight Chinese stuff for nothing truck". Any of them in this area have been happy with me climbing in and giving them money. I've never came aboard broke, why waste the guys time?
 

njric71

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Apr 6, 2011
Messages
180
I'm not in the trade but I work across the street from 2 very busy shops. You could set your watch by the Matco and Snap-on guys. Matco every Tue between 10-11 Snap-on Thursday promptly at 2, and then several times during the week at odd times to take care of the guys at the shops.

As has been said check with your company first. If you can get the industrial pricing do that. It's a much better deal. As for me I just waited for a regular schedules day walked aboard both trucks shook their hands and introduced myself.

The Matco guy was a bit of a **** at first, but he's come around since I've made a few purchases. I think when I walked on his truck one winter in my Snap-on jacket that convinced him that I'm enough of a player that he should work with me a little.

As for the Snap-on guy I actually have an account on his truck and could make payments if I wanted to, though I pay as I go. Fortunately for me he usually doesn't have 1/2 of what I'm looking for and he's got a well stocked truck. He can of course order anything I'd like, but I'm a see it, want it, buy it type of guy. I'm only on his truck 5 or 6 times a year at best, and he does cut me deals, has thrown me a free hat etc. and even remembers my name. Class act..

Snap-on is always going to have it's naysayers most often due to price. Snap-on is awful proud of their stuff. Alot of it is better.. though not always $$$ better. Some of it is just status. I'm sure you're wife, girlfriend or whatever probably doesn't need a $300-$400 pocketbook but it probably made her a little happy if she has one.. I guess what I'm saying is before you board the truck just know what you're getting into. If you're not prepared to spend $120 on a ratchet and $200+ for a small set of sockets, $150ish for a 7 or 8 pce screw driver set, it's probably not the place you want to shop. I don't judge a man that buys his suits at an Armani or a Brooks Brothers store, so I don't quite get why there's such animosity over where a guy who can afford it spends his tool money..

But really it doesn't take any sort of special magic to buy from a tool truck. Just introduce yourself. The worst they can say is no, but I'd imagine more often than not they'd be happy to make the sale.
 

Cope

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Mar 8, 2013
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Location
Houston, TX
When I was selling tools I called on a police department garage. The guys didn't make a lot of money, so they didn't spend a lot either. One day a K-9 officer walked on the truck and introduced himself. He did auto and a/c work on the side. The first day he spent $1200 cash, and a lot each time he came on the truck. I never turned down walk on customers unless it looked like a hijacking opportunity.
 

Empty Pockets

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Sep 21, 2015
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Rural New York
It's been years since I've worked in a dealership. Now I'm driving truck, my old Snappy dealer retired and moved south. I have no problem, when I'm at a terminal, walking onto a tool truck, they are always happy to take my money and sell me what I want. It's a business
 

Wamsutta

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Amarillo, Texas
Get yourself a Red Kap mechanic's uniform and walk on the truck. He'll just assume you're a shop employee and won't know any difference.
 

bsg1

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Sep 3, 2015
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303
Location
so cal
a few months ago, i was getting gas for my truck at a local gas station and couldn't help but notice a Snap-on truck at the same gas station. i asked the driver if i could ever purchase from him privately and explained that i am retired, never was a professional mechanic and don't have a shop affiliation. he readily smiled, gave me his card and asked if i'd like a catalog. of course, my answer was 'yes.' after giving me the Snap-on catalog, he advised me to give him a call when needed and that we could then arrange a visit.

most all of my Snap-on has been purchased at swap meets, but if i need the assistance of this rep for a purchase, i'll call him. hopefully, we could then arrange a visit.
 

Sugarfryz

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Mar 13, 2016
Messages
452
There's two magic words that seem to turn even the most ******* tool truck driver, into your next best friend. Doesn't matter what brand, doesn't matter where you are. Just go on the truck, no need to introduce yourself, just look him in the eyes and say "tool box". Nothing else. You will have his full undivided attention.
 

mbshop

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Nov 23, 2010
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visalia ca
As a mac dealer I stopped for anyone waving at me. Got some great sales and invites. One was a complaint I didn't go to the small airport. So I went and sold a ton of tools. The fact is that it's near impossible to go to all shops. So I went to the big places and to smaller places when invited. I went to one place that just refused to buy anything. But I went each week anyway.
Owner finally relented after 4 months and became a good customer. So to your question, just call the truck number and I'm sure he will be glad to stop by. As a mechanic I bought over 30,000 bucks worth of tools from the trucks. All at 20 to 50 bucks a week. Can't be more easier than that to buy tools. When I got my own shop I got whatever I needed at a 100.00 bucks a week.
can't beat that.
 

TheMadMech

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Jan 31, 2016
Messages
168
Location
California
I approached my Matco and Snap-On dealers the same way. I hailed them when I saw them. Bought several small things cash the first time and explained what I was looking for, a long term relationship where I make weekly payments to them that they can auto-pull from my card. Been a great relationship ever since.

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BDT/NWMN

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Jan 22, 2012
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3,762
Location
Erskine, Mn
So for awhile now I have been wanting to hop on a tool truck whether it be Snap-on, Matco etc....

Issue is they do not stop at my work (Industrial Tech) what would you guys recommend?

Throughout one week I saw Snap-on, Cornwell, Mac, and the Matco trucks sitting in the same parking lot but haven't been able to catch any of them since.

Have some cash in Your pocket.
Wait for the Dealer to stop the truck, open the door, and roll out the red carpet.
Stand back a few minutes to avoid being trampled by the stampede of Regular Customers racing toward the door.
Enjoy Your visit, and focus on the tool list You made the week before.
Many of Us have bought one set or tool at a time from tool trucks.
Nothing wrong with buying that single tool that You have a use for, and I doubt there will be any problem finding at least one on the tool truck.:evil:
 

pawnworld007

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Apr 18, 2017
Messages
29
Location
Northeast Oklahoma
As a guy that used to buy from a tool truck, and now buys industrial tools at my current manufacturing job.

As a couple people have mentioned, if you can get to know the local tool truck driver and spend some cash with him, he'll cut you a pretty good deal when spending a few hundred bucks. He's floating so much cash and getting run out on by so many piss poor mechanics, if he sees cash (or even credit card but paying for everything up front), he'll likely jump at it. He's got 50% markup on most of his stuff, especially hand tools, so as they say, cash talks...and you know the rest.

Snap On Industrial usually used to be a pretty good deal, 4 years ago it was 25% off most anything and 40% off of "industrial" tools. (If you're not familiar with Snap On Industrial tools, they're sockets, ratchets etc. that have a black "industrial" finish on them, instead of being chrome dipped. I'm assuming they're cheaper since the cost of chrome plating is taken out. Of 3 different Snap On trucks I've been on, I've never seen any "industrial" finish tools, so I'm guessing they're exclusive to Industrial customers.) Sadly about a year ago I noticed our discount went down to 10% across the board. I asked my Snap On rep if we'd fallen below a spending threshold, since I only place a couple of orders a year, but he said they lowered the discount company wide.

Lastly, shortly after I started my current job, we needed an air hammer roll pin punch in the shop one day, I noticed the Snap On truck across the road and just ran over to see if he had it. He gladly sold it too me, and asked if we needed a tool truck to stop by on a regular basis. I told him that we generally ordered Industrial, just needed this short notice. He quickly informed me that he didn't honor Industrial pricing or Industrial returns. So all that to say, if you've got some returns that were purchased on an Industrial account, either do it through your rep, or don't mention it to the driver where they came from.
 
OP
B

Bacon Man

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Joined
Apr 18, 2017
Messages
91
Who buys your tools, you or the company? I ask because there is an industrial sales department in Snap-on that is separate from the tool trucks and if qualified the cost of tools is way less..

lg
no neat sig line

We supply our own tools and a $150 tool allowance per quarter

We also get tool replacement, however if I turn in a Wright, I get a Westward in return.

Thanks for all the advice
 

disston

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Joined
Oct 1, 2012
Messages
943
Location
Silver Spring, Md
The Snap On web site *****. I'm trying to look up pullers so I can find the parts numbers I need for a couple of SO bars I have lost some pieces to. i don't want to buy new but having the numbers would help. I have to go thru almost 800 puller sets to find one looks like mine. Entering the number of what i have doesn't work. The web site ***** big time. Ugh. They don't want be to know what I am doing. They want me to have to ask the tool truck guy.

The hard copy paper catalogs are cool. Have always been hard to get tho. When I was buying from the truck the guy would only have the catalogs for a few weeks before he ran out. The price list was even harder to get than the actual catalog.
 
Last edited:

6PTsocket

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Mar 12, 2014
Messages
4,593
I think wine would be a more accurate analogy, much more so than beer. You can get a wonderful bottle of wine for $200, but you can also get a very nice bottle for $40-50 too. Personally I'd rather enjoy both but I digress. In most instances the $40-50 wine is very good and can be enjoyed almost as much as the $200 wine. It's called diminishing returns.
Wow, you have an expensive analogy. I think the point of diminishing returns on wine is more like twenty bucks. There are not a whole lot of people blowing $40 on a bottle either.

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