Advise on ebay purchase

[truckdriver]

I bought a FLF80 on ebay because the pic showed a USA stamped head. When I get it it is not. Seller said he had 3 and used a pic of 1 for all 3. I only bought it for the USA stamp, otherwise I would've bought one off the truck. Would it be wrong to demand refund including shipping? I don't feel I should be out one penny since he misrepresented it. Here is the auction
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=260692529063&ssPageName=STRK:MEWNX:IT

 

[Vettman]

If you paid using Paypal you can dispute it. However, I'd contact the seller 1st and see if he can supply the item you want. He should absorb the shipping unless his description mentioned no U.S.A. markings on the one you purchased.

 

[NJHandyGuy]

tough one if it's same make and model i'ld say you own it

if not he owes you

 

[Davefr]

I bought a FLF80 on ebay because the pic showed a USA stamped head. When I get it it is not. Seller said he had 3 and used a pic of 1 for all 3. I only bought it for the USA stamp, otherwise I would've bought one off the truck. Would it be wrong to demand refund including shipping? I don't feel I should be out one penny since he misrepresented it. Here is the auction
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=260692529063&ssPageName=STRK:MEWNX:IT

In this situation I'm on the seller's side. This description did not say the item was stamped "USA".

Ebay let's you do a return for item's "Significantly Not As Described". I don't think the item falls in that category.

Just resell it if it's that big a deal.

If you were buying it just for the USA stamp you just have asked first. It's common knowledge that SO has been phasing out the USA marking on ratchets.

P.S. The image at Snap On also says USA but if you bought one there the actual ratchet may not say it.

 

[Danglerb]

Plenty of ebay sellers use generic pictures, and he never says this is a picture of the actual item, and it does exactly match the written description.

Sorry, I see you eating the shipping both ways if you want a refund or replacement.

BTW I didn't see any other auctions by the seller for FLF80 ratchets, but ebay doesn't go back very far.

 

[Fedwrench]

You can dispute it if your not satisfied. However, in the future ask the seller if the picture they're using is of the actual item you'll receive especially if you're hung up on the USA stamp. That way you're facilitating a smooth auction for both parties. Ebay isn't as fun as it used to be these days.

 

[treasureseeker]

I purchased a wrench from the seller this week and spent awhile contemplating their amount of negatives feedbacks. I don’t think you would win in a dispute but also don’t think the seller purposely mislead.

 

[9deucegt]

You really have to be careful when buying on Ebay. Too many people trying to scam. It's to hard to tell if that is a stock photo, but it looks to "professional" for the average guy selling tools to me. I would be pissed if I bought that specific tool for the USA stamping and ended up with something different in return, but buyer beware I guess. For the price paid, you still got a good deal.

 

[Bigrhamr]

Ebay's a rough place to be a seller, the buyer has all the power. The rule of thumb among experienced sellers is "Describe it like there's no picture and picture it like there's no description". Unless the description notes that it's not the actual item pictured I'd say you have a legitimate complaint. I've taken returns and ate the shipping on much smaller issues than that.

 

[woody 73]

I had a funny thing happen to me this week, I saw a picture on CL and I called and asked the man to see the tool that he was selling. During the phone call the man said "oh and by the way that is not the tool you will be buying"

Then I asked if was clean and free of owners marks and he said it had all kinds of marks on it (but the one in the picture looked to be spotless).

What can I say,not sure what some people are up to these days...

 

[Skin]

sorry but you'd be stuck with it in my book and only a d-bag would file a paypal dispute for that out of the blue before contacting the seller.

"wahhhh this ratchet has no USA stamp its broketed wahhh"

give me a break.

Best case scenerio ask if they would do a refund and you eat the shipping.

Blame SO for removing the damn stamp in the first place, do not punish people for what would of otherwise been a successful transaction to most normal folk [e.g. someone just looking for a FLF80 ratchet].

Sorry if i sound harsh but its suggestions like those above that make ebay a real **** hole to sell stuff on these days.

 

[finallap]

Either mail it back for a refund, but eat the shipping...or take it as lesson learned and ask before purchase next time.

 

[warmpancakes]

ebays rules are you have to use photo of item for sale, or list as
"stock photo" tell him to make it right or negative him

 

[truckdriver]

sorry but you'd be stuck with it in my book and only a d-bag would file a paypal dispute for that out of the blue before contacting the seller.

"wahhhh this ratchet has no USA stamp its broketed wahhh"

give me a break.

Best case scenerio ask if they would do a refund and you eat the shipping.

Blame SO for removing the damn stamp in the first place, do not punish people for what would of otherwise been a successful transaction to most normal folk [e.g. someone just looking for a FLF80 ratchet].

Sorry if i sound harsh but its suggestions like those above that make ebay a real **** hole to sell stuff on these days.

PM me your ebay seller ID and I'll make sure not to buy from you. The ONLY reason I bid on this was the USA stamp. I'm not nitpicking the item. It is in perfect condition. It is not as described. So if you buy a Bosch drill that is clearly marked Switzerland but the one you get is Malaysia it's the same thing? Just a marking. BTW, I don't think he intentionally did this but thye result is the same no matter the intentions.

 

[autopts]

I bought a FLF80 on ebay because the pic showed a USA stamped head. When I get it it is not. Seller said he had 3 and used a pic of 1 for all 3. I only bought it for the USA stamp, otherwise I would've bought one off the truck. Would it be wrong to demand refund including shipping? I don't feel I should be out one penny since he misrepresented it. Here is the auction
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=260692529063&ssPageName=STRK:MEWNX:IT

I wouldn't take it to the highest court, but isn't it the responsibility of the seller to state that the photo used is not the item being sold. Will that mean that everytime a buyer is interested in an item, you will have to ask if its the actual item shown?

 

[Skin]

pretty sure it is as described. clearly they werent prepaired for some **** tool collector looking for tool box jewelry. I just dont think its fair to hold that against them like they did something wrong.

 

[bargainzplus+]

From a seller standpoint, I wouldn't be too happy about having to refund and go through the entire mailing back process without having a dispute because I would never know if you would actually return the item if I refunded. So if you want to return open up a dispute through ebay and demand what you want. If he doesn't feel it to be right, be advised that it could take quite a while for it to be hashed out, as well as you losing return shipping cost.

 

[warmpancakes]

from ebays rules

What are the guidelines?

If you're not using pictures or text from the eBay product catalog, you should use your own when creating a listing. If you're using someone else’s photos and text, make sure you're authorized to do so.



Allowed

Photos and text you created yourself
All eBay product catalog photos and text


Restricted

You can use the following only if you're authorized to do so by the owner, its agent, or the law:
Stock photos and text
Information on product packaging
It’s usually OK to use information such as measurements, weight, or other item specifications that are necessary to describe the item and simply can’t be said any other way. However, you should avoid using any other text from product packaging unless you are authorized to do so by the owner, its agent, or the law.


Not allowed

You're not allowed to use the following if you're not authorized to do so by the owner, its agent, or the law:
Photos and text from other eBay users
Photos and text copied from websites
Scans from catalogs or advertisements



Id ask him how he would like to have it shipped back to him

 

[Hiball]

PM me your ebay seller ID and I'll make sure not to buy from you. The ONLY reason I bid on this was the USA stamp. I'm not nitpicking the item. It is in perfect condition. It is not as described. So if you buy a Bosch drill that is clearly marked Switzerland but the one you get is Malaysia it's the same thing? Just a marking. BTW, I don't think he intentionally did this but thye result is the same no matter the intentions.

If it bothers you that much just deal with the Seller, Who knows they might ablige you on the Return. I would be leary on claiming "It is not as described" If the listing would have mentioned that it was stamped USA and was Rare etc.. you would have more of a Arguement. I have a USA stamped one if it means that much to you..

 

[treasureseeker]

My first eBay purchase(a life time ago) was a new set of Armstrong sockets. I got a collection of new sockets in many different styles that Armstrong used over the years. A few were the same as the photo and eBay sided with the seller.
I looked through the seller’s past sales. It only goes back 15 days but I found no other FLF80’s sold. That is the only high quality photo I saw in their sales. It isn’t that unusual they snag a photo somewhere even from another eBay seller.
I would be upset also if the item wasn’t what I bid on. When I looked through their feedback before bidding I found one negative where they sent a different sized wrench than won.

 

[wornoutoldman]

It is not what the picture shows. That is deceptive. Probably not intentional but deceptive just the same. Contact him first. But have him make it right.

 

[v2jafer]

I bought a FLF80 on ebay because the pic showed a USA stamped head. When I get it it is not. Seller said he had 3 and used a pic of 1 for all 3. I only bought it for the USA stamp, otherwise I would've bought one off the truck. Would it be wrong to demand refund including shipping? I don't feel I should be out one penny since he misrepresented it. Here is the auction
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=260692529063&ssPageName=STRK:MEWNX:IT

I tend to agree. The image in the picture is meant to represent that which you are selling and in your case I would be looking for the item in the picture or money back.

 

[SMKS]

Well, ebay buyer protection says you should be covered for the cost of the item and shipping.

If you do try to get it returned, just make sure all your communications are through the officials ebay system, so ebay can see them if they have to investigate a dispute.