This is the first time I have used them but wouldn't have a problem ordering from them again. The vise I got was new in box, as described, and over 50.00 cheaper than anywhere else. I was hesitant at first because of no address listed on the website, before ordering from someplace new I go to the 'contact us' page just to see where they are located. I have not heard anything negative about them, I have only had problems with one company out of the many I have ordered from so they all seem to try hard to provide good service to the customer. Before ordering I sent an email requesting shipping price & availability of the vise I wanted & had a reply within a few hours which was a good sign to me.