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Amazon Lightning deal sunnex Impact sockets

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flylow7f39

Well-known member
Joined
Oct 31, 2010
Messages
358
I got an email last night telling me that I didn't meet all the qualifications for the promo. I guess I will have to call them today and tell them they can either give me the promo or cancel the order. This is ridiculous. They told me on the phone they would refund me the promo amount and now they back out.

Sent from my SM-G900R4 using Tapatalk

From: Amazon.com [mailto: [email protected]]
Sent: Thursday, December 10, 2015 3:49 PM
To: XXXX
Subject: A Message from Amazon Customer Service


Your Account
Amazon.com


Message From Customer Service

Hello,

I'm sorry this promotion wasn't applied to your order.

As a valued customer and as much as I want to resolve this issue.

To make things right for you, I've reduced the cost of your item cost to $43.00. The order total is $46.40.

A detailed summary of your adjusted order, including this new order total, can be found here:

https://www.amazon.com/XXXX
We look forward to seeing you again soon.

Original Message
---------------
12/10/15 15:12:38
Your Name: XXXX
Order Id: 105-XXXX
Other info: Did not get the lightning deal price and the 20% sunex prom
Selected Order Items:
Sunex 3342 3/8-Inch Drive Master Impact Socket Set, 42-Piece
Comments:Should be $43.99 before tax. $54.99 (lightning deal price when I ordered) less Sunex 20% off promo...

Kindly correct the price or cancel this order.

Thanks for your time and trouble,

XXXX
 
Last edited:

Wasatch Quad

Well-known member
Joined
Dec 26, 2010
Messages
189
Location
Utah
I got an email last night telling me that I didn't meet all the qualifications for the promo. I guess I will have to call them today and tell them they can either give me the promo or cancel the order. This is ridiculous. They told me on the phone they would refund me the promo amount and now they back out.

Sent from my SM-G900R4 using Tapatalk

Mine has now shipped at the adjusted cost.
 
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wvrailroader

Well-known member
Joined
Jan 20, 2014
Messages
951
Location
West Virginia
Mine has now shipped at the adjusted cost.

Mine shipped without the 20% deducted. I emailed them this morning, so I will see what they say. If they won't refund me, then back it goes. I don't really have a great need for this hex impact set at the moment, I just figured I might in the future. Like someone else here said, it really isn't that great of a set due to several skips in the metric sizes.
 

morgantm

Well-known member
Joined
Jul 22, 2014
Messages
295
Location
Durham, NC
Mine shipped and I have not received the refund yet, I'll have to send a email this evening if its still not applied.
 
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