Amazon Warehouse Condition Used-Acceptable

[Rory Bellows]

Anyone buy anything condition used acceptable from amazon warehouse. The reason I ask is I ordered something that was described as used-acceptable and described with cosmetic flaws on all sides but otherwise usable. The item I ordered was a hitch for a Toyota Camry. I figure as long as it isn’t missing hardware or bent up I should be good. The price was only $32.** versus new being $110-$140. I have no qualms with repainting it or slight bend modifications. This hitch will be used for a cargo carrier for a snow blower and possible auction finds or CL scores.

It is supposed to be delivered on Sunday so what do I have to look forward to? Mangled metal object with shipping tag or actually scratched up hitch needing new paint?

BTW, here is the cargo carrier I just bought. Haven’t put it together yet but it seems that a pretty good deal. This week only at Menards.

https://www.menards.com/main/tools/.../mh-70100/p-1444421142076-c-1527167451362.htm

 

[2ndGearRubber]

Typically I just buy tools and similar items, so my experience is probably biased. Usually it just means damaged packaging. Sometimes the item itself has cosmetic damage.

I would imagine the trailer hitch was attempted to be installed, then removed and returned.

 

[NORTON'S SHOP]

Age old answer. You get what you pay for.

 

[Phantomd]

I've purchased tons of stuff from Amazon Warehouse deals. Most of the time it's perfect. I'd order that Hitch. I would not care if it had a scuff.

Once I had an issue, I ordered a trailer lock Warehouse deal and it came without keys. Unless it was something I really cared about looking good I would absolutely buy it. Worst case you send it back.

 

[Henricogolfer]

Usually no issues, just packaging damage. As said above, you can return it if it's junk.

 

[chevy302dz]

From what I have seen it can vary widely per item. I've had lousy condition like new stuff (broken pieces, missing parts, etc) and acceptable stuff that looked like new. So pretty much it's luck of the draw.

 

[RKA]

It will likely have obvious signs that someone installed it or used it. That's not a big deal.
But Amazon is not so good about inventorying all the pieces to make sure you have everything. So you'll need to do that to determine if you're just missing some hardware (you can easily buy locally) or other parts that are necessary. Sometimes the hardware is still sealed in the bag, but I wouldn't count on it if it's listed as used-acceptable. If you're missing other parts, sometimes you can contact the manufacturer and tell them you ordered on Amazon but something was missing. Many will goodwill some missing bits.

 

[Rory Bellows]

Good to hear I might get lucky. This is the first Amazon Warehouse item I’ve bought and of course it is listed the lowest condition on amazon warehouse scale. Looking forward to see what arrives. I couldn’t pass it up being priced so low with easy returns. The reviews for the hitch did mentioned quite a bit of package damage upon arrival. I’ll try to post a pic on Sunday if I’m not too many beers in on Super Bowl Sunday.

 

[measuredtwice]

I've ordered new from Amazon (not Warehouse or 3rd party) and received products that were damaged or missing parts. Once I returned something only to be sent the same exact damaged item as a replacement. It's free to return but it seems wasteful that they don't cull these problems before shipping out.

Haven't messed with Warehouse deals. But some of my Amazon purchases belonged there or the trash bin.

 

[BBDartCA]

Hit and miss with Amazon warehouse. Some stuff received appeared brand new with unopened packaging. Other times with beat up packaging and missing parts. The more annoying problem is orders not being fulfilled because their inventory counts were wrong.

 

[measuredtwice]

This topic brought to mind an article that I read on WSJ about Amazon banning customers that made too many returns --> https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401

Probably not a big risk but I wouldn't want to make a habit of buying stuff that has a high probability of problems.

 

[doctordirt]

Yes it is hit and miss, my experiences has been for he most part good. I bought 2 automobile radios from amazon warehouse, and both were missing the harness, instructions, and other accessories. rest assured amazon is so good on this. Accepted my returns, and I bought new. In my opinion, not amazons issue, bad people returning their products. I bought console for the truck with drink holders, came in bad shape, since it was my work truck, I did not care. We just negotiated at deal that was best for both parties.

 

[measuredtwice]

We just negotiated at deal that was best for both parties.

How do you negotiate a deal with Amazon? My experience with Amazon is that you either return it or exchange it.

 

[PelicanPines]

Your mileage may vary...

I order well over a dozen AW items every few months ... ranging in acceptable to like new.

I received a recent like new for 25% of the full price... 75% off... wow. Was missing one tiny part that the actual manufacturer replaced for a shipping fee. Didn't bother complaining to Amazon. I'm smart enough to know... it's a waste.

I ordered several Durham parts boxes in acceptable... they needed some straightening.

Your hitch... might have some chrome issues...

Buy AWD... save money...

FWIW... it's not always USED even tho it says used... besides it's NEVER eBay USED.

 

[PelicanPines]

I've ordered new from Amazon (not Warehouse or 3rd party) and received products that were damaged or missing parts. Once I returned something only to be sent the same exact damaged item as a replacement. It's free to return but it seems wasteful that they don't cull these problems before shipping out.

Haven't messed with Warehouse deals. But some of my Amazon purchases belonged there or the trash bin.

Receiving the same item is tough. The return does NOT go to the warehouse items are picked from.

 

[measuredtwice]

Receiving the same item is tough. The return does NOT go to the warehouse items are picked from.

It was last 1 remaining in stock. The item shipped from Texas. Return was made to New York and the replacement shipped from New York.

Prior, I had posted in the Hot deals section asking if returns always go to Warehouse or if they are added back to stock. Someone replied that they sometimes get added back to stock. I can say from experience that he was right.

Someone mentioned in that topic that he had such experience also.

 

[PelicanPines]

It was last 1 remaining in stock. The item shipped from Texas. Return was made to New York and the replacement shipped from New York.

Prior, I had posted in the Hot deals section asking if returns always go to Warehouse or if they are added back to stock. Someone replied that they sometimes get added back to stock. I can say from experience that he was right.

Someone mentioned in that topic that he had such experience also.

I wonder if it was a third party restock. Cool info tho... I order over 1,000 items a year... return about ten... replace 90%... never had an issue like that. Also i admit I never ordered the last one and asked for a replacement... i know that's not something that is possible so i wouldn't try.

 

[measuredtwice]

I wonder if it was a third party restock. Cool info tho... I order over 1,000 items a year... return about ten... replace 90%... never had an issue like that. Also i admit I never ordered the last one and asked for a replacement... i know that's not something that is possible so i wouldn't try.

Amazon restocks stuff all the time. Of course, it should be possible. Unfortunate for me, my return was added to stock before they restocked. It should have gone to warehouse or the bin. Item was purchased from Amazon, not a 3rd party seller.

Problems probably depend a bit on what you are buying. If you are buying hardware, there's not much that can go wrong with it.

 

[joe_pinehill1]

I have bought a couple items on Amazon Warehouse. One was a Seiko Automatic mechanical Watch, a Seiko SARB035. It was about $300 vs $380 from the Warehouse. It came repackaged in whats probably Amazon's generic watch box. It did look like new, runs fine.

 

[M6erfan]

I've ordered new items on AMZN that were previously opened and used. I've bought Warehouse Deals on AMZN that looked brand new. Flip a coin...

 

[bastage]

Everything I have bought from Amazon Warehouse has been like new except for packaging. Something like a hitch for 100 off I quite frankly wouldn't give a **** if it was missing the hardware & was scratch'd to ****. What I would worry most for is if the item was incorrect all together.

 

[yrly]

Ordered this set claiming it was “renewed” for $18.86 after calling it up for someone looking for a decent cheap set and seeing a warehouse one for so cheap. I figured they were gonna send me one of the junk allied sets and I’d just return it.

https://www.amazon.com/dp/B00009K760/?tag=atomicindus08-20

I dunno how you’d “renew” a tool set but it was essentially new without the outside cardboard sleeve it comes with.

 

[M6erfan]

Ordered this set claiming it was “renewed” for $18.86 after calling it up for someone looking for a decent cheap set and seeing a warehouse one for so cheap. I figured they were gonna send me one of the junk allied sets and I’d just return it.

https://www.amazon.com/dp/B00009K760/?tag=atomicindus08-20

I dunno how you’d “renew” a tool set but it was essentially new without the outside cardboard sleeve it comes with.

Nice. I laughed at the current price. $93 for that??? Wow

My best deal from AMZN Warehouse was a 48" Sola level a few years ago for about 50% off. Like new.

 

[PelicanPines]

Amazon restocks stuff all the time. Of course, it should be possible. Unfortunate for me, my return was added to stock before they restocked. It should have gone to warehouse or the bin. Item was purchased from Amazon, not a 3rd party seller.

Problems probably depend a bit on what you are buying. If you are buying hardware, there's not much that can go wrong with it.

Agree... I buy from all categories... never an issue I get upset about... I just return it... UPS picks it up on my porch.

Today I got four boxes... tomorrow is a big day... eight.

 

[jptbay]

I won't buy anything from warehouse deals that I am counting on for a time sensitive situation.

Been let down too many times. From totally wrong product, to scammers returning items to Amazon that are fraudulent.

Ordered a fancy stainless range hood, got a blower fan. Ordered led work floodlights, got only part of the stand, no lights. Ordered 50 feet of flexible gas line, got 25 feet someone returned in 50 foot packaging.

 

[PelicanPines]

Wow... you guys getting something unexpected surprises me. Literally since 1999.... I have never gotten a single item used when expecting new or scammed AWD items. What's your total items per year?... just to come up with a percent...

I will add... the AWD items are not used used... but opened boxes, damaged items because they fell off a shelf...

 

[gungatim]

Receiving the same item is tough. The return does NOT go to the warehouse items are picked from.

not to mention they usually ship the item immediately, well before receiving the return. personally I wait until I get the replacement item before I even ship the return...in fact, last time they accidently sent me two replacement items for some DVD's. I chatted with customer service and let them know and they thanked me for my honesty and told me to keep it.

 

[finn]

I usually select the used, as long as the discount is substantial.

Side side windshield & mirro- damaged box but contents like new. Hitch basket, listed as scratched, and it was, but nothing a minute with a can of flat black Rustolium wouldn’t fix, and I probably saved $75. It hangs behind the car and was likely to get chipped on a 3000 mile trip anyway.

Garage tools like a support for my lift—-going to get scratched and dirty on first or second use anyway.

Only one bad experience was with an airbrush that had dried paint inside. Amazon accepted a return for full credit, so I was happy.

 

[bigtiger]

Not so good here. I just ordered 2 outer tie rods as warehouse ones and one of them was missing parts, both looked like prior retun items. Returned both of them and went with new ones. Too much hassle for little savings.


Sent from my SM-N960U using Tapatalk

 

[CKS1955]

I've ordered new items on AMZN that were previously opened and used...

We ordered two new Therm-a-Rest MondoKing self inflating camping pad. One was new and the other was used/previously inflated. Shipped it back on Saturday January 25 and received replacement on Monday January 27, but they sent the wrong size, ugh.

Jay

 

[PugetDude]

90% of the stuff I've ordered from AW arrives in new or like-new unused condition. I've only had a to send a few items back; most recent was two Irwin carpenters squares; one was damaged on the end and the head wouldn't lock properly on the other.
No problem, box 'em up and throw them on the porch for the brown truck to pick up.
Really prefer Empire True Blue, anyway, these were cheap so I thought I'd give them a try.

My favorite AWD(s) was on my Huot drill cabinets, all of them came from AWD and arrived brand new in perfect condition with only the foam packaging and box slightly crunched. I've picked up SAE, Letter, and a drill/tap cabinet so far.

 

[Rory Bellows]

I got the hitch today a day early. It is in what I would call perfect condition. The hardware is there in original sealed bag even with instructions. There are a few minor scratches I really had to look to find. I bought it for $28.64 so 75% off. Damn near perfect condition. Amazon Warehouse FTW. I’m glad I wasn’t a sucker and paid full price because of the Used-Acceptable grading. No pics because it not F-ed up.

 

[kctyphoon]

I ordered a warehouse deal for an upgraded aftermarket seat for my 08 GSXR 750. I think it was 1/2 price.. what came isnt even what they pictured. It was the limited edition model of that seat with some stitched in signature and racing numbers of some famous guy that rode for Suzuki. I wanted an all black seat, for my all black bike. They sent something selling for like $100 more than the retail what i ordered. I decided the little detail on the seat made a nice offset to the all black bike.. lol

It came in absolute perfect condition, even though it was described as “used”.

 

[Jacobson]

I got a used phone from Amazon Warehouse that was listed as used / open box.
It was brand spanking perfect new. Sick deal.

 

[PugetDude]

My "used, very good condition " HP Chromebook from AWD arrived as new, unopened, in the HP factory box- at half the price of new..

 

[Two Speed]

I have had good deals and I have sent stuff back for parts missing as its most stuff that has been returned for whatever reason. I bought a temp guage that said minor cosmetic damage, turns out the thread adaptors where missing from the package which made it useless to me unless I spend as much for just adaptors, at which point I might as well just buy new. Amazon return was painless and credited back to me when it showed arrived back at amazon.
I just got a basin wrench for next to nothing, not a scuff mark on it. I figure whoever originally bought it either used it once and returned, or didn't realize one of the joints is supposed to be stiff and returned it because they thought it was broken. No matter, that one ended in my favor.

I don't put much stock in their descriptions because you just don't know, and whoever looks at these things when they get returned the first time has no clue. A local auction house sells amazon returns, the phillips one blade is popular return item. Two things I have noticed, as they usually are sold as new, some as used, all the packages have been opened. Which leads me to wonder 1. Did somebody swap a dull blade for the new blade? Did somebody swap a bad battery for a good battery? As the blades for that cost as much as a new unit. Too many shady people out there, so if the money on bringing something back to life is in the easily swapped parts I pass on it. A trailer hitch? I would risk, but I would expect it to have zero hardware, or missing hardware as that may have been the original reason for returning. But hardware is cheap and easily replaced.

 

[BBDartCA]

Be interesting to see what this AW SK wrench set for $132 actually looks like.

 

[bobemmerich]

From what I have seen it can vary widely per item. I've had lousy condition like new stuff (broken pieces, missing parts, etc) and acceptable stuff that looked like new. So pretty much it's luck of the draw.

Same here.

 

[PhysicsDude]

I order a lot of Amazon warehouse stuff. I've had mixed results, but mostly good.

90% of the tools I've bought looked new except for the packaging. Many of them don't look like they were ever used.

One hammer I bought said it had "major cosmetic damage" and it just had some scratches on the handle that were maybe 1/8" wide and 1/8" deep.. but man its a damn hammer who cares, and it was like 50% off.

More than once I've had the wrong part # tool show up, but a very similar model. The previous person probably returned it for the same reason and the Amazon people couldn't figure out what was different about it (for example a set of "quickset" Knipex Cobras that in fact were regular Cobras and not quicksets).

But then sometimes they're just bad/broken and you have to return them. I just ordered a Felo grabber screwdriver with the little screw holder clip on the end. One of the metal clips was straight up broken. Bummer. But the return process is pretty easy so its still worth the roll of the dice most of the time.