nmk_61802
Well-known member
In December of 08 I purchased two new garage door openers to install in my attached garage from Sears. I had never got around to installing them, or even opening the boxes. This week I decided that I wanted to go with Liftmaster 3800's instead of the trolley openers that I had, so I take the old openers back to Sears, this is where it gets complicated.
Upon walking into Sears a manager helps me and starts the return process, however when he gets to the refund portion, I explain to him that the cards that these were purchased with (two seperate purchases, a couple of days apart) were closed out due to theft. He ponders this for a second, then goes to ask another manager about how to complete the refund, leaving another clerk to take care of me. After a minute the phone rings for the clerk helping me and from the side of the conversation that I can hear, it is the second manager telling the clerk not to refund my money. After hanging the phone up the clerk sites the 90 day return policy and will no longer help me.
I have contacted customer care, and seem to be getting the same 90 day return policy spilled back at me. When asked why I can not return an unopened product which they still carry in the store the only response that I get is "90 days blah-blah-blah". Their reciept even says that if after 90 days you are not satisfied to contact them.
This is why Sears is going down hill, they are so short sited, that they cannot see that I return which will virtually cost them nothing will end up costing them a customer who spends about $5000 with them in a year between tools, and Sears card purchases.
I guess it's time to make my own policy and stick to it "No More Shopping and Sears, and Close Out the Sears CC" How's that for Satisfaction Guarantee.
Upon walking into Sears a manager helps me and starts the return process, however when he gets to the refund portion, I explain to him that the cards that these were purchased with (two seperate purchases, a couple of days apart) were closed out due to theft. He ponders this for a second, then goes to ask another manager about how to complete the refund, leaving another clerk to take care of me. After a minute the phone rings for the clerk helping me and from the side of the conversation that I can hear, it is the second manager telling the clerk not to refund my money. After hanging the phone up the clerk sites the 90 day return policy and will no longer help me.
I have contacted customer care, and seem to be getting the same 90 day return policy spilled back at me. When asked why I can not return an unopened product which they still carry in the store the only response that I get is "90 days blah-blah-blah". Their reciept even says that if after 90 days you are not satisfied to contact them.
This is why Sears is going down hill, they are so short sited, that they cannot see that I return which will virtually cost them nothing will end up costing them a customer who spends about $5000 with them in a year between tools, and Sears card purchases.
I guess it's time to make my own policy and stick to it "No More Shopping and Sears, and Close Out the Sears CC" How's that for Satisfaction Guarantee.
