Any one have a problem with GearWrench

[stingray1966]

I just got a swivel 5/8 spark plug socket from gear wrench from amazon
on the third spark plug I removed the magnet broke
I looked on line and there are a lot of good reviews on this socket
amazon is sending me another one so i just want to see what if any one had a problem the socket looks nice a good swivel it really looks like a good socket
but the magnet that holds the spark plug just snaped

 

[franzdom]

Re: any one have problem with gear wrench

I have never heard of one just snaping like that.

 

[Deafautotech]

Re: any one have problem with gear wrench

maybe it is defect??? Not every tools are perfect! it will always be good or defective...

 

[Fedwrench]

Re: any one have problem with gear wrench

Was it Taiwan or PRC made Gearwrench?

Stuff happens once in awhile. I doubt if it's a wide spread problem.

 

[carterbeauford]

Re: any one have problem with gear wrench

I don't think the steel they use is of the best quality, for anything they make. I didn't say it's horrid but it's not the best.

I am a fan of their no questions asked send me a new tool in the mail policy however.

 

[G1GRANDEUR]

Re: any one have problem with gear wrench

it's possible socket was damaged from transferring.

 

[ZRX61]

Re: any one have problem with gear wrench

I am a fan of their no questions asked send me a new tool in the mail policy however.

Unless they decide to warranty the tool through Fastenal in which case it takes THREE EFFING MONTHS. Haven't bought any of their tools since that monumental clusterF... & won't ever spend 1c on their stuff again in this lifetime.

 

[carterbeauford]

Re: any one have problem with gear wrench

Unless they decide to warranty the tool through Fastenal in which case it takes THREE EFFING MONTHS. Haven't bought any of their tools since that monumental clusterF... & won't ever spend 1c on their stuff again in this lifetime.

I call and give them the part number I need replaced and they've never asked me where I bought the tool.

 

[ZRX61]

Re: any one have problem with gear wrench

I called & they told me to "take it to your local Fastenal".. & that was after I got blown off by Sears...

 

[John316]

Re: any one have problem with gear wrench

I had a similar experience with an Armstrong ratchet that took 4 weeks to warranty through Fastenal. It's like an 18 step process and all 18 had nothing to do with customer service. I look around the place and I have no idea why anyone would want to deal with them. Prices looked insane and service can only be compared to your average government agency.

 

[ATC]

Re: any one have problem with gear wrench

Advance Auto parts sells GW...maybe try them?

 

[goodspeed]

My local advance arranties gear wrench no questions asked.

 

[03protege]

I have that same tool and it has held up fine for a few years. Although I have probably only used it a few dozen times.

 

[cglasgow]

My local advance arranties gear wrench no questions asked.

Must be store by store -- my local Advance warranties GearWrench only with receipt. (Or at least that was the case the one time I tried.)