Dzlpete
Well-known member
An odd story; I contacted Mohawk and/or Total Tool via their websites back in early October, as I was interested in a 12-16k 2 post lift and pricing.
The sales rep from Total Tool who is THE- as in the only dealer **"allowed" to sell to me in their **"protected dealer network" called me, and we spoke. I told him what I was interested in- either size, equipped with a 3phase motor, because I have that available. He was very nice, and said he would get a quote together for me. A few days to a week pass, he calls and says he has the quote and wanted to stop by and see the space and deliver the quote. Great!
I think it was even on a Saturday. Seemed like a decent, no BS type salesman.
When he showed up, he did indeed have both quotes, but with single phase motors- not a huge deal, but 3 phase motors last longer, generally cost quite a bit less to buy and run, so I told him I would be interested to see if that helped the pricing. I also was interested in the 3 stage arms- he had priced 2 stage.
When he leaves, I told him I was interested, but I had a lot on my plate, but I would be in touch when I could move forward. I run a full time woodworking and contracting business and was buried with work.
Everything was great so far. Fast forward a couple weeks, he called to check in.
I told him I was still interested, but I needed to finish up a few things before I could give this my attention.
Fast forward to last week. I contact him, tell him I am ready to move forward- even before the end of year if he can fit me in the schedule. But, I would still like to see if we can get the 3phase and longer arms. He checks out his stock and tells me he only has 3 3 phase machines in stock, no single phase, and none of them are 3 stage arms.
He got back to me, and told me that that would be a $17-1800.00 upcharge.I said no thanks, and told him to just move forward as per the original quote.
He then tells me that there was a price increase "from the company" and they would not honor the quote????He said he would email me the "new" price.
I explained that in 20-25 years in business I had never seen a company not honor a quote at 60 days or so. 6 months or a year, I understand.
Anyway, at this point, obviously there are bad feelings on both sides.
I then called Mohawk to find out about this "price increase".
They told me the prices on those units had been the same for about the past year, no price increase from them.
Now, I get a little irritated!
So, I contact him via text, and ask what gives? And tell him that I think a company that won't stand behind a quote, and wants a " price increase" is doing so out of greed.
I was very careful not to word this as a personal attack on him, but he certainly took it this way. I replied as such, and apologized that he had took it this way.
I also told him I had received no emails from him whatsoever, even though he insists he sent me the revised pricing.
He has been incommunicado ever since????
Anybody here actually had a good experience with them?
Maybe I said something wrong? But after being in business this long, I tend to cut right through the BS rather quickly and bluntly.
The sales rep from Total Tool who is THE- as in the only dealer **"allowed" to sell to me in their **"protected dealer network" called me, and we spoke. I told him what I was interested in- either size, equipped with a 3phase motor, because I have that available. He was very nice, and said he would get a quote together for me. A few days to a week pass, he calls and says he has the quote and wanted to stop by and see the space and deliver the quote. Great!
I think it was even on a Saturday. Seemed like a decent, no BS type salesman.
When he showed up, he did indeed have both quotes, but with single phase motors- not a huge deal, but 3 phase motors last longer, generally cost quite a bit less to buy and run, so I told him I would be interested to see if that helped the pricing. I also was interested in the 3 stage arms- he had priced 2 stage.
When he leaves, I told him I was interested, but I had a lot on my plate, but I would be in touch when I could move forward. I run a full time woodworking and contracting business and was buried with work.
Everything was great so far. Fast forward a couple weeks, he called to check in.
I told him I was still interested, but I needed to finish up a few things before I could give this my attention.
Fast forward to last week. I contact him, tell him I am ready to move forward- even before the end of year if he can fit me in the schedule. But, I would still like to see if we can get the 3phase and longer arms. He checks out his stock and tells me he only has 3 3 phase machines in stock, no single phase, and none of them are 3 stage arms.
He got back to me, and told me that that would be a $17-1800.00 upcharge.I said no thanks, and told him to just move forward as per the original quote.
He then tells me that there was a price increase "from the company" and they would not honor the quote????He said he would email me the "new" price.
I explained that in 20-25 years in business I had never seen a company not honor a quote at 60 days or so. 6 months or a year, I understand.
Anyway, at this point, obviously there are bad feelings on both sides.
I then called Mohawk to find out about this "price increase".
They told me the prices on those units had been the same for about the past year, no price increase from them.
Now, I get a little irritated!
So, I contact him via text, and ask what gives? And tell him that I think a company that won't stand behind a quote, and wants a " price increase" is doing so out of greed.
I was very careful not to word this as a personal attack on him, but he certainly took it this way. I replied as such, and apologized that he had took it this way.
I also told him I had received no emails from him whatsoever, even though he insists he sent me the revised pricing.
He has been incommunicado ever since????
Anybody here actually had a good experience with them?
Maybe I said something wrong? But after being in business this long, I tend to cut right through the BS rather quickly and bluntly.
