Anyone else have an awful Snap On rep?

[DieselRiver]

He can just mail them to Snap On and get the new ones in the mail. Probably get them back faster than going through this local dealer anyway.

My thoughts as well

 

[nicksnothereman]

He can just mail them to Snap On and get the new ones in the mail. Probably get them back faster than going through this local dealer anyway.

The problem with that is if you need a socket (or any other tool) THAT day, that's not going to work unless he doubles down (or triples down) on his tools. That shouldn't be an option if you're paying a premium off the truck or a truck based brand; even if you have to go to the guy's house the service should be that day in a metro area. Not limited to snap on, for other brands as well. If you're paying for it, the service needs to be there or it's just not worth it. There are plenty of non-truck brands with mail in warranties (sk, wright, proto, armstrong, etc), the truck service is why you pay more.

 

[Skin]

The problem with that is if you need a socket (or any other tool) THAT day, that's not going to work unless he doubles down (or triples down) on his tools. That shouldn't be an option if you're paying a premium off the truck or a truck based brand; even if you have to go to the guy's house the service should be that day in a metro area. Not limited to snap on, for other brands as well. If you're paying for it, the service needs to be there or it's just not worth it. There are plenty of non-truck brands with mail in warranties (sk, wright, proto, armstrong, etc), the truck service is why you pay more.

He's enamored with the Snap-On image right now, give him a few months in a shop and he'll realize that and by the end he'll have a box full of Matco. Any vet will tell you brand image ceases to matter when it becomes a job and just trying to get stuff done. You buy from who supports you best, simple as that.

 

[amlv20]

He's enamored with the Snap-On image right now, give him a few months in a shop and he'll realize that and by the end he'll have a box full of Matco. Any vet will tell you brand image ceases to matter when it becomes a job and just trying to get stuff done. You buy from who supports you best, simple as that.

Unfortunately for me that has been snap on only.i started with a matco starter set,but we had no Matco dealer. Only Mac and snap on,I bought a lot from both including a box from Mac.but snap on is superior in quality and feel,also USA made compared to most of the **** Mac started to sell over the years.havent seen the Mac guy in about a year.snap on is here every week within the hour, if he's going to miss a week he will tell me two weeks in advance.hes not 100% great but good enough to spend my money and feel good about it.and all my warranties are taken care of that day or the next week,if not in stock.

I'm currently in a hard and painfully expensive journey of replacing my broken Mac with snap on,man I should of bought a snap on box.man I wish the Mac guy hadn't flaked out on us.

 

[davesnothere]

I'm a senior in high school.

HIGH SCHOOL?
******* ditch, dude.

 

[ihateminimumwage]

The problem with that is if you need a socket (or any other tool) THAT day, that's not going to work unless he doubles down (or triples down) on his tools. That shouldn't be an option if you're paying a premium off the truck or a truck based brand; even if you have to go to the guy's house the service should be that day in a metro area. Not limited to snap on, for other brands as well. If you're paying for it, the service needs to be there or it's just not worth it. There are plenty of non-truck brands with mail in warranties (sk, wright, proto, armstrong, etc), the truck service is why you pay more.

If the driver won't even respond to phone calls or emails, then he's not getting same/next day service. Plenty of the guys I've worked with have needed to warranty off of the truck, most of the time having to wait for the day the driver comes by, and then waiting at least a week for something the driver doesn't have (or would rather order than trade out truck stock, like an individual socket when they only have sets on board).

 

[tshetter]

HIGH SCHOOL?
******* ditch, dude.

"That's what I love about these high school girls, man. I get older, they stay the same age."

 

[MGibson]

Thats BS.

What needed to be done to it?

Had it a week and the quick release button stopped working. So sockets/extensions fall off. oh and it slips like mofo!!

 

[jeffmoss26]

I am not a mechanic, I work for a manufacturing compaeny. Our toolcrib supplier does have access to the industrial line. I called corporate a while back looking for a driver and they put me in touch with a local guy. Every so often I call and meet up with him when he is near my office. He does not do the promos but is always willing to help with rebuilds, warranty stuff, special orders etc.

 

[Brownsfan]

Jeff. If you are ever interested in any promos let me know. My guy on the west side does most of them. Is Your guys first name Glenn by chance?

 

[Steroblan]

My SO driver commited suicide one day. He seemed so easy going. I know he left a lot of money on the table.

 

[ihateminimumwage]

My SO driver commited suicide one day. He seemed so easy going. I know he left a lot of money on the table.

 

[caddyman72]

my rep is a **** also. he sometimes wont show for up to a month, doesn't have a complete set of anything on the truck and if u order something it might take up to 2 months to get it. ( he says SO hasn't shipped it) B. S. The bad part is if i break something, i cant call SO headquarters because they say i have a rep that services me. i told them he doesn't show for up to a month at a time but they still didn't replace my stuff. i haven't bought anything i over a yr , i like their tools but to me the warrenty is no better than craftsmen if the rep is a dud.

 

[youngridge]

Dont do business with the guys named '****', wait for a guy named bob, sounds better. Your still in high school? Why would you buy so now? You cant tell me that anyone would rather pay full price for their so tools when they can get a student discount in 3 to 6 months. If you need tools, go to napa, auto value, menards, where ever and get a few sets, almost every tool has lifetime warranty now. Then when school starts blow every dollar you have on some shiny snappy stuff. Bring your cheap tools home, you will always need tools, and you can never have enough imo.

 

[Bigblue&Goldie]

I would just buy your Snappy online. Why hunt down a **** smacker that doesn't feel you are worth his time? He probably wont be giving you any kind of discount anyway. Would you tip a waiter that refused to bring your drink after 3 requests?

 

[Russ.W.]

6 months without some action on the SO trucks behalf is pretty piss poor.

I could understand not dropping everything and hitting you up in an instant. They guy does have a route, and that's usually planned so they're not unnecessarily criss-crossing the countryside wasting a tank of fuel every day.

But there is something else to think about ...

I tried to call him one day and he didnt answer, i waited half an hour and tried again, nothing. So i tell a guy at work, An experienced mechanic of 30+ years, and gives him a call not 2 minutes after i tried, and he picks right up for him, and im thinking to my self "Are you serious?".

OK, here's where hindsight can kick you in the ****.

You work with guys that have a relationship with the local SO dealer. After the initial week or few of no contact from the truck, you could have talked to your workmates, asked them if/when they planned on making any SO purchases - and if so, had one of them call up the truck a week in advance, and asked if he could make an exception and stop by on a certain day, at a certain time, to ensure you would also be there.

If he had some advance notice, and knew he was going to make multiple sales, it may well have turned out a lot different.

I'm not excusing his behavior. He's the salesman. He should be chasing you for business, not the other way around - but people are dicks, and there's more than one way to skin a cat.

Just keep buying online, or if you think your workmates might be able to get a discount from the dealer, have them buy the tools for you. Though I know what you mean. Being able to finger the tools before you buy is much more satisfying - and it's better for the salesman too. That situation frequently results in an impulse buy or two.

It's his loss.

my first SO rep was a guy named **** turner ...

I read that post with a cheeky grin expecting it to end with a joke.

 

[ZRX61]

Piss on that guy. Snappy isn't the only game in town. Give Matco or somebody else a chance.

That.

 

[tdkkart]

If I was a high school senior with enough money for SO tools I'd tell the Snappy guy to pack it up his ***, use my tool money to buy pot and live in mom's basement till I was 38.
Solves alot of problems........

 

[jeffmoss26]

Jeff. If you are ever interested in any promos let me know. My guy on the west side does most of them. Is Your guys first name Glenn by chance?

No, Tom is my guy.
I met Glenn once, he was at Sears Richmond Mall (auto shop), gave me a catalog. Tried to call him to meet up after that and never heard back.

 

[theknurl]

I would just buy your Snappy online. Why hunt down a **** smacker that doesn't feel you are worth his time? He probably wont be giving you any kind of discount anyway. Would you tip a waiter that refused to bring your drink after 3 requests?

exactly......

there used to be a SnapOn warehouse over in Torrance,Ca.....where the dickheads on the trucks got all there stuff

walk up to the 'will call' window and a pleasant person waited on you.....

had to warranty a 3/8" Flex heat torque wrench......the head snapped at the pivot

the kid says 'he'll have to send it in for repair'

"I'm in the middle of a motor, get John"

I explained the problem to John

he tells the the kid to go get me a new one.....

I read the kid the riot act......

"when I bought this wrench at this window, page 2 of the SnapOn catalog said;

" ANY TOOL BEARING THE SNAPON NAME HAS A LIFETIME WARRANTY".......understand???

I hand 3 sets of hard handle screwdriver that shrank......after the warehouse closed, I had a truck ******** replace the handles.....

the ***** used random size /shape handles if you can believe it

SnapOn Corp will fix them, they sold them to me, I still have the receipts

when I have the time I'll contact them

 

[F33Tony]

I saw my current Rep at a shop by my house, so I stopped, jumped on the truck, interoduced my self, shook his hand and asked for a card.

He said he was out of cards but printed out a blank invoice with his name/number at the top and gave that to me.

I told him I am not a professional mechanic but I will be buying a few things from time to time and that when I do want something I can meet him just about wherever he is.

He said that sounds good and I was on my way.

Few months later I wanted something, called him up, told him what I was looking for. He said he had it, he was in X area and wanted to know when I was available. Told him anytime in the next hour. He said in 30min he would be at Y location and meet him there.

Done and Done.


Your guy sounds like he is dodging phone calls for a reason. But why he is not responding to an email is kinda strange.

I would say, if you really want to be buying something from him, have your friend call him again, pass you the phone, introduce yourself, explain your situation and see what he says.

Meeting him at one of his other stops might be the best solution. Or, not buying from him might also be your best solution.

Made me think of this:

QUOTE]

I had a very similar experience with my current SO dealer. I'm far from a professional mechanic. I own a business that smokes through a lot of tools in a mining style environment along with my fairly serious weekend wrenching for my own hobbies. A little over a year ago I decided that I was done buying cheap tools so I reached out to the local Cornwell guy. His wife worked at my bank, his route was nearly identical to my weekly business travels, and I was in the town that he lives in on a daily basis. I thought it all made perfect sense. He rarely returned my calls, and when I did talk to him, he had little interest in dealing with me. Feeling a bit disgruntled, I picked up the phone and called Snap On Corporate, they tell me that they have no dealers in my area. From there I call Matco, same story, even though I see their trucks around all the time. Then I call Mac. I give Mac my home address (most delivery trucks refuse to drive into a working mine)... and they tell me that for the security of their drivers, they don't service residential locations no matter how much money that I have to spend. At this point I'm fuming ******* mad because all I want to do is buy some good tools and no one wants to deal.


A few weeks later I pass a Snap On truck close to home. I stop and introduce myself and ask for a catalog. He was definitely skeptical but he still obliged. Fast foreword a little over a year later. I've written a little over $20k worth of checks to him and never asked for a penny's worth of credit. I've met him at random spots on his route when he was to slammed to stop at my house. In turn he answers my calls day and night and shows up after hours at my house to deliver things that I need fast. I couldn't be happier with my dealer, it just took some time to prove that I was not wasting his time. The other thing that irks me is when I order something and it takes Snap On weeks to deliver it to my dealer "when its something in the monthly fuking flyer!?!?! WTF!! It still blows my mind to see how the tool industry works at both corporate and dealer levels in general and how any of them manage to turn a profit based on what I've witnessed.

..rant over, stepping off my soapbox now.