To avoid these ads, REGISTER NOW!

Anyone else have this issue with zoro?

Draftpick1

Well-known member
Joined
Mar 22, 2018
Messages
326
So in the last several months I have had 2 items from zoro get back ordered and then canceled by them, they changed there part number still have the same MFR# and raise the price, my last item yesterday was a williams impact socket set ws-14-14RC and they raised the price $80 and would not honor my order or price. They said they go thru a different vendor it's a direct ship from Williams/snap on. I followed up last week with zoro to ask when WS-14-14RC would ship and they said it was coming from Williams and they were emailing williams no mention of a vendor. Any one else have this issue. Pretty shady since this a direct ship from Williams and even the email to get a status update was direct to Williams and not a vendor. I have not had many issues with zoro but for them to back out of orders because the price changes is pretty crappy, part of doing business, some you lose but keep customers! I will think about doing business again if this is how they operate.
 
To avoid these ads, REGISTER NOW!

Tools4Me

Well-known member
Joined
Jun 22, 2021
Messages
546
I noticed a few changes at Zoro over the last 6-12 months. The first thing I noticed is that some of their items are going up in price by 5-10% every couple months, often right before Zoro has a 10-20% off sale. As a result, their "sales" on some items don't save customers nearly as much as many think. However, the recent price increases mostly seem to be brand based, not category based or "across the board" type price increases, so I don't think they are Zoro initiated price increases. Zoro's prices for many other items have been the same for years now.

I think it's the manufacturers raising the wholesale prices on Zoro causing your issues. Most likely, Williams raised their base prices and canceled all existing unfulfilled drop ship orders (that were for the previous lower price) in order to prevent Williams from losing money. Now Zoro has to raise their prices for in stock and drop shipped items from Williams going forward, because Williams is the one that increased their prices, not Zoro.

I noticed that Zoro now also has quite a few double listings as well. Double listings as in, two listings for the exact same item on their site. In all the cases I noticed, one listing was for an "in stock" item at price "X". The other listing was for the identical item "drop shipped" from the manufacturer. The drop shipped item was usually always priced 5-20% higher. It appears that Zoro is trying their best to keep things in stock right now, but they are having a hard time accomplishing that goal due to supply shortages, so they switched to a double listing setup for some items so they can hopefully still get the sale to go through as a drop ship even if they are having a hard time sourcing a large order from that same supplier to stock their own warehouses.

Don't fault Zoro for this issue, it is affecting most the suppliers I use right now, not just them. Some manufacturers are canceling all outstanding orders whenever they raise prices, others are honoring the original prices. Some manufacturers are not giving any delivery estimates so orders for their products are just stuck in perpetual limbo, and others are eventually being delivered. It all depends on how the manufacturer chooses to operate their business. Zoro is a middle man, so they only have so much control over the process. Zoro is also Grainger, even though they pretend they aren't related. Notice how all Zoro listings show the same item part number shown on Grainger's site for the same item. If Zoro is having an issue, so is Grainger and Grainger is one of the largest distributors in the US. This isn't just a Zoro problem. We all just have to be more patient right now, and the price increases are inflation at work.

If it helps, I just received a rather large order from a different website, similar to Zoro. The entire order included less common items, all drop shipped directly from Bondhus. It took about a month for the first box to arrive, and two months for the entire order to be fulfilled. The order arrived in three separate boxes, a couple weeks apart from each other. That tells me Bondhus is making their tools and getting them out as fast as they have them available to ship, but things in general are just not back to normal at this time. It was quite a wait, but I feel blessed to have the tools now. Things can always be worse. If you think tools are bad right now, try ordering some car parts. Very hit or miss in terms of availability.

If you can, try to only order "in stock" items. Even one drop shipped or backordered item in an order can throw a wrench in things if you don't have plenty of time to wait for your online order to arrive. Even smaller websites like KC Tools are showing lots of backordered items. Last time I was on their site they weren't even allowing backorders for Wiha tools, because the re-stock delivery estimates from Wiha were too far out.
 

Pontiac787

Well-known member
Joined
May 31, 2016
Messages
801
Location
New Hampshire
I had the same thing happen to me a year or so ago with a Proto socket. The price change was less than a dollar so not really an issue there but it was an inconvenience.
 
To avoid these ads, REGISTER NOW!

bob15

Well-known member
Joined
Dec 8, 2011
Messages
6,863
Location
Northeasten, CT
I haven't experienced any issues with zoro over the past 10 or so years I've used them. I recently ordered and had to wait several weeks for a back-ordered Reelcraft garden hose reel...no issues there either.

If push came to shove, I would look at this set by Wright and sold by HJE (also amazon & walmart among other places). I've had mine for quite some time and has yet to fail me.

https://www.harryepstein.com/index....6-point-deep-impact-socket-set-3-8-1-1-4.html
 

Ign

Well-known member
Joined
Jul 7, 2006
Messages
12,769
Location
Butte Peak ND
I've given up on Zoro. Haven't even opened an email from them in months.

It would seem their new strategy is working for them. If so, good for them (seriously). They're just no longer a fit for me as a consumer. If I want to pay full retail for everything I'd be a government agency spending other people's money.
 
OP
D

Draftpick1

Well-known member
Joined
Mar 22, 2018
Messages
326
I noticed a few changes at Zoro over the last 6-12 months. The first thing I noticed is that some of their items are going up in price by 5-10% every couple months, often right before Zoro has a 10-20% off sale. As a result, their "sales" on some items don't save customers nearly as much as many think. However, the recent price increases mostly seem to be brand based, not category based or "across the board" type price increases, so I don't think they are Zoro initiated price increases. Zoro's prices for many other items have been the same for years now.

I think it's the manufacturers raising the wholesale prices on Zoro causing your issues. Most likely, Williams raised their base prices and canceled all existing unfulfilled drop ship orders (that were for the previous lower price) in order to prevent Williams from losing money. Now Zoro has to raise their prices for in stock and drop shipped items from Williams going forward, because Williams is the one that increased their prices, not Zoro.

I noticed that Zoro now also has quite a few double listings as well. Double listings as in, two listings for the exact same item on their site. In all the cases I noticed, one listing was for an "in stock" item at price "X". The other listing was for the identical item "drop shipped" from the manufacturer. The drop shipped item was usually always priced 5-20% higher. It appears that Zoro is trying their best to keep things in stock right now, but they are having a hard time accomplishing that goal due to supply shortages, so they switched to a double listing setup for some items so they can hopefully still get the sale to go through as a drop ship even if they are having a hard time sourcing a large order from that same supplier to stock their own warehouses.

Don't fault Zoro for this issue, it is affecting most the suppliers I use right now, not just them. Some manufacturers are canceling all outstanding orders whenever they raise prices, others are honoring the original prices. Some manufacturers are not giving any delivery estimates so orders for their products are just stuck in perpetual limbo, and others are eventually being delivered. It all depends on how the manufacturer chooses to operate their business. Zoro is a middle man, so they only have so much control over the process. Zoro is also Grainger, even though they pretend they aren't related. Notice how all Zoro listings show the same item part number shown on Grainger's site for the same item. If Zoro is having an issue, so is Grainger and Grainger is one of the largest distributors in the US. This isn't just a Zoro problem. We all just have to be more patient right now, and the price increases are inflation at work.

If it helps, I just received a rather large order from a different website, similar to Zoro. The entire order included less common items, all drop shipped directly from Bondhus. It took about a month for the first box to arrive, and two months for the entire order to be fulfilled. The order arrived in three separate boxes, a couple weeks apart from each other. That tells me Bondhus is making their tools and getting them out as fast as they have them available to ship, but things in general are just not back to normal at this time. It was quite a wait, but I feel blessed to have the tools now. Things can always be worse. If you think tools are bad right now, try ordering some car parts. Very hit or miss in terms of availability.

If you can, try to only order "in stock" items. Even one drop shipped or backordered item in an order can throw a wrench in things if you don't have plenty of time to wait for your online order to arrive. Even smaller websites like KC Tools are showing lots of backordered items. Last time I was on their site they weren't even allowing backorders for Wiha tools, because the re-stock delivery estimates from Wiha were too far out.
It maybe some of what your saying, I still dis agree that if an order is placed the price is locked, not 6 weeks later you decided it's a different price. I was 6 weeks into a back order when it was canceled, and the impact set was listed in stock 1-3 days ship and Zoro has given me several different reasons, change in vendor( hard to change vendor when you buy direct from the MFR) was an accident is was canceled etc. End of the day they don't care and never offered to help make it right, well 10% off the new price guess that counts, my company has spent $25K with them this year they don't care if that money goes else where in the future or retaining good customers. Not many issues but the more I have dealt with them more seem to arise. If an item goes back order for extend time don't count on it getting fulfilled and if it gets canceled the price changed and they won't honor it. As a whole i am disappointed in Zoro, I would rather have been told the truth that the MFR (Williams) raised the price and they the MFR won't honor the price than be told misinformation or excuses.
 
To avoid these ads, REGISTER NOW!
Top Bottom