I bought one of their garage kits back in '99, and it came complete, not any extra. One truss was broken, and they gave me the stuff to repair it (minor).
Now, in 2012, we ordered a deck to be built from Lowe's w/o a railing. When they delivered the lumber, they had enough railing material to build two or three. They took it all back with a refund for me. Geez.
I had started a thread on here about the dumb way the deck was built, and I got hammered for it. Last fall, they sent a different company to check out my deck. He stated that the whole thing will be replaced from the ground up this year.