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Article: Sears drills into Costco with CMAN

oak_park

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Sears Holdings drills into Costco clubs with Craftsman tool offerings, hopes to tap new customers
Hand, power and storage tool units to appear on warehouse store shelves as Sears expands distribution of brands

By Sandra M. Jones, Tribune reporter

August 31, 2011

Sears Holdings Corp. has agreed to sell its Craftsman tool line through Costco clubs nationwide, marking the Hoffman Estates-based retailer's boldest step yet in distributing exclusive in-house brands outside its namesake stores.

Craftsman hand tools, power tools and tool storage units will start appearing on Costco shelves as early as Saturday, Sears told the Chicago Tribune in an interview Tuesday. The Craftsman tools are slated to roll out to all of Costco Wholesale Corp.'s roughly 430 U.S. stores this year, with the assortment varying by location.

Sears is betting the Costco deal will attract new customers to Craftsman as many Costco shoppers don't shop at Sears or Kmart, said Kris Malkoski, vice president and general manager of the Craftsman brand at Sears Holdings.

"As we externalize the brand, we're trying to be thoughtful about reaching shoppers we aren't reaching at Sears today," said Malkoski. "It's an opportunity to bring the equity of this product to households that aren't going to Sears."

Sears' chairman and majority shareholder, Edward Lampert, first raised the prospect of selling Sears marquee brands through rival retailers three years ago as a way to boost sales. The strategy had been talked about at Sears for decades but never implemented for fear it would cannibalize store sales and take away a key reason shoppers visit a Sears store in the first place.

One of the first steps Lampert took after gaining control of Sears by merging it with Kmart in 2005 was to introduce Craftsman at 120 Kmart stores. By 2006, all 1,400 Kmart stores carried Craftsman. Two years later, Lampert created a separate business unit grouped around Sears' Kenmore appliance, Craftsman tool and DieHard car battery brands, distancing the brands from the retail operations and charging the unit's leaders to seek growth.

In spring 2010, Sears began distributing Craftsman tools through 100 Ace Hardware stores, the first time in Craftsman' 83-year history that shoppers could purchase Craftsman somewhere other than a Sears-owned store. The pilot expanded to 960 Ace Hardware stores this summer and is on track to reach 1,000 stores by September, Malkoski said.

To help Costco stand out from the Ace Hardware deal, Sears is bundling some Craftsman tools in unique combinations, a common retail practice. Costco shoppers, for example, can find a drill packaged with a light for fixing hard-to-see spots under the kitchen sink or a package of wrenches and sockets ideal for tinkering on cars.

Costco officials declined to comment on the deal.

At the same time, Sears is selling a limited selection of its signature Craftsman tools at Menards home improvement stores throughout the Midwest. The sale is being used to liquidate discontinued items but could expand in the future.

Sears' brand strategy runs counter to what most retailers are doing these days. Stores from Macy's to Home Depot are expanding their in-house brands as a way to attract shoppers, stand out from competitors and pad their profit margins. Selling Sears' proprietary brands through other retailers could raise cash in the short run but over time give shoppers fewer reasons to visit its stores and exacerbate the retailer's decline, critics contend.

Sears has watched its sales fall for five consecutive years as it lost market share to Wal-Mart, Kohl's, Home Depot and Amazon, among others. In 2011, Sears has posted losses for two consecutive quarters, cut hundreds of jobs and closed scores of stores.

"The Sears retail format is one that is substantially challenged by competitors and too much square footage," said Michael Dart, a retail strategist at Kurt Salmon. "Separating the brands outside of Sears recognizes there is probably a lot more value in the brand names than in the destination of Sears."

While Craftsman still leads the market in hand tools and power tools for home use, its share has been shrinking. Craftsman's consumer hand tool market share dropped to 33 percent for the 12 months ended June 30, from 35 percent a year earlier, according to Louisville, Ky.-based Stevenson TraQline's quarterly market survey. Likewise, Craftsman consumer power tools fell to 14 percent from 16 percent in the same time frame. (Craftsman is a small player in the professional tool market.)

As for Sears stores, more shoppers still buy a hammer or wrench at Sears than any other retailer by far. Sears dominates the hand tool market with a 35 percent share, followed by Home Depot with 15 percent and Lowe's with 13 percent, said Stevenson TraQline. In power tools, Home Depot leads with 26 percent, followed by Lowe's at 20 percent and Sears at 17 percent.

Sears has been carrying Craftsman tools since 1927, when it paid $500 for the rights to the name from the Marion-Craftsman tool company. Craftsman's power historically has been in drawing shoppers to Sears stores, rather than in contributing to the bottom line. Craftsman tools generated about $3 billion of Sears Holdings' $43 billion in revenue last year, analysts estimate.

Sears has taken similar steps with DieHard, licensing out the brand name on some products. But so far Sears has been loath to part with its Kenmore franchise, the core of its retail operation.

If Sears' plan is to find a way to get out from under the cost of owning and operating its own stores, running the brands as a separate business makes sense and could help the company survive, said William Brandt, CEO of Development Specialists Inc., a Chicago-based turnaround firm.

"If it turns out the brands sell through in huge numbers in other outlets, it may well be that the return on value is far better for the broader Sears entity than keeping them as drivers for the stores," Brandt said.

http://www.chicagotribune.com/business/ct-biz-0831-sears-costco-20110831,0,5310790,print.story
 
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allinon72

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How about price? lower than other retail stores?

That and selection of tools will be interesting. Kind of sad to see Snap-on ***** out their name to Costco....it is being applied to some VERY cheap chinese goods within Costco, namely a Snap-on compressor that is the cheapest of the cheap.

I expect some Costco-exclusive sets and maybe even some storage.
 

Stuey

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How about price? lower than other retail stores?
Probably not. There will be 'unique combos" and I anticipate that they'll change model numbers.

That and selection of tools will be interesting. Kind of sad to see Snap-on ***** out their name to Costco....it is being applied to some VERY cheap chinese goods within Costco, namely a Snap-on compressor that is the cheapest of the cheap.

I expect some Costco-exclusive sets and maybe even some storage.

Snap-on consumer products are very widespread these days. Costco's not doing this, Snap-on is.
 

fordcragar

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Where are you going to return tools for warranty? I don't think that Costco would be dealing with warranty pieces.
 

earlthegoat2

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This will finally be the end of Craftsman Tools.

Im sure Costco will be a gold mine to sell their Evolv line. Which is probably what Sears is hoping for so they can get rid of the last of their vastly superior but aparently too niche US made line.
 

route246

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I think what most here don't understand is that things are changing radically in retailing. Holding on to old ways of doing business is going to doom any brand. You have to adjust, adapt, change and commit. Instantaneous price comparison at a brick and mortar store is available via scanning bar codes on a smartphone, for instance. If you don't change you won't survive. If you do change you still might not survive. I think this could be the beginning of the beginning.
 

arizonaadam

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Where are you going to return tools for warranty? I don't think that Costco would be dealing with warranty pieces.

Drop it on the counter and they'll give you your money back! But it would be nice if they came up with a way to do straight warranty exchanges. Costco always looks out for customers. They wouldn't stock Cman if there wasn't a way to take warranties. Probably will be available through mail or through Sears/Menards, etc.

I'm going to drop by on Saturday to see if they have cman yet.
 

arizonaadam

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Sears Holdings drills into Costco clubs with Craftsman tool offerings, hopes to tap new customers
Hand, power and storage tool units to appear on warehouse store shelves as Sears expands distribution of brands

By Sandra M. Jones, Tribune reporter

August 31, 2011

...
http://www.chicagotribune.com/business/ct-biz-0831-sears-costco-20110831,0,5310790,print.story

BTW, cutting and pasting entire articles is sort of a no-no these days. GJ could get hit with a copyright lawsuit.
 

earlthegoat2

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SInce it was properly enough cited with the author, date, and periodical as well as the associated link and it is only the title of the article, I think GJ is OK.
 

Trey T

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man I don't think you can beat Costco's warranty or refund. let's just say that many ppl abuses the return policy at costco
 

Stuey

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SInce it was properly enough cited with the author, date, and periodical as well as the associated link and it is only the title of the article, I think GJ is OK.
That doesn't really matter. Some of the major news agencies have a habit of sending site owners swift legal notice if a major portion of an article is copy-pasted, regardless of citation.

I have had one incident with a GJ member copy-pasting one of my own short posts without citation, but a friendly discussion ensured that it wouldn't happen again. Maybe 2 or 3 times I saw larger chunks copy-pasted with proper attribution, and although that copied amount was larger than I typically allow, I let it slide.

But I have also taken strict measures against spam sites that copy my writings or photographs without permission. 2 DMCA faxes to their web host and google are usually enough to get the message across that copy-pasting is bad.

I doubt anything bad will happen because of this, but just because it happens often without ill consequence doesn't mean it's OK. Technically, GJ can end up in hot water.
 

socalbodydude

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Probably not. There will be 'unique combos" and I anticipate that they'll change model numbers.



Snap-on consumer products are very widespread these days. Costco's not doing this, Snap-on is.

That's what happens when your a money *****. Snap on makes alot of their tools in china. Just like most other tool corporations. There is little difference. For all that extra money, sure quality is better.... but by how much? That's why I try to stick with craftsman most of the time. Love snap-on but really what are you paying for?
 

pipsters

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That's what happens when your a money *****. Snap on makes alot of their tools in china. Just like most other tool corporations. There is little difference. For all that extra money, sure quality is better.... but by how much? That's why I try to stick with craftsman most of the time. Love snap-on but really what are you paying for?

I'm a Cman **** too but I can also see the writing on the wall as far as the US produced stuff goes. Just glad I got mine while I still could afford US stuff (Snap On I'm sure is nice but holy heck is it expensive).

Thing it, there is basically no guarantee that any US producer will stay US besides maybe Snap-On, since they sell to the US government (hence their exorbitant prices).
 

socalbodydude

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I'm a Cman **** too but I can also see the writing on the wall as far as the US produced stuff goes. Just glad I got mine while I still could afford US stuff (Snap On I'm sure is nice but holy heck is it expensive).

Thing it, there is basically no guarantee that any US producer will stay US besides maybe Snap-On, since they sell to the US government (hence their exorbitant prices).

Exactly why I like old tools over new ones :thumbup:
 
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ZRX61

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To help Costco stand out from the Ace Hardware deal, Sears is bundling some Craftsman tools in unique combinations, a common retail practice. Costco shoppers, for example, can find a drill packaged with a light for fixing hard-to-see spots under the kitchen sink or a package of wrenches and sockets ideal for tinkering on cars.

So they are looking for tinkerers, not mechanics..
 

Stuey

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I'm a Cman **** too but I can also see the writing on the wall as far as the US produced stuff goes. Just glad I got mine while I still could afford US stuff (Snap On I'm sure is nice but holy heck is it expensive).

Thing it, there is basically no guarantee that any US producer will stay US besides maybe Snap-On, since they sell to the US government (hence their exorbitant prices).
Armstrong
Wright
Ideal/SK
Williams
Stanley Proto

I'd bet my last dollar Channel Lock stays in the U.S...........

+1. I don't see their pliers line ever going overseas. They're pretty economically priced already.
 

homesale

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This is a big win, win for consumers. You don't have to make a separate trip to Sears. You don't have to wait for a C-Man sale if Costco has the C-Man tool you need.

Sears has to sell C-Man to the average joe to make a profit, not just mechanics.

Sears should have done this sooner.

Once the C-Man products start appearing at Costco, you will see threads on this forum about it and many people from this forum will go out to Costco to buy the C-Man tools if the price is good.
 

BrokewrenchLS1

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So they are looking for tinkerers, not mechanics..

Could just be poor writing and editing by the publisher, rather than a declarative statement by Sears. Reading any article dealing with technical aspects (tools, guns, cars, audio equipment, etc), one normally needs to give the writer quite a bit of leeway since they rarely know much about what they're writing, or how to phrase things properly.

Money-wise, this could be a good move for Craftsman, and if they get back onto stable financial ground, who knows...they may eventually bring back US-made tools for a superior "Industrial" line or something like that. Maybe even bring the Professional line back to compete.
 

pipsters

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Armstrong

Produced in the same Danaher plant Cman is, in NC. Just way more expensive, for the same thing.


Practically same price as Snap-On


Have you seen history of SK? They have been bought, sold, and bankrupt more times than I can count. Ideal is an outsourcer as well. SK certainly is interesting and if they wouldn't have shipped some crappy looking sockets to some GJ members I would probably purchase their stuff. But now, no real difference in Cman, without the ease of warranty, and 2x-4x the price. So, meh.


Some items are still US made but they are also outsourcing sockets, ratchets, screwdrivers, just like Sears has done.

Stanley Proto

Also an outsourcer for a lot of their products. Also still expensive.

Like I said, Cman was the last holdout for appropriate priced US product. You can still buy it, but you're paying 1000% more than the Chinese stuff. Hard (impossible) to justify that.
 
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allinon72

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This is a big win, win for consumers. You don't have to make a separate trip to Sears. You don't have to wait for a C-Man sale if Costco has the C-Man tool you need.

Sears has to sell C-Man to the average joe to make a profit, not just mechanics.

Sears should have done this sooner.

Once the C-Man products start appearing at Costco, you will see threads on this forum about it and many people from this forum will go out to Costco to buy the C-Man tools if the price is good.

Well that would be the case if Costco carried a large selection of tools, but as I said earlier, I bet they will carry a set or two of hand tools, probably bundled just for Costco, maybe a couple power tools, probably a few of Craftsman's gimmicky stuff like the auto hammer, and that'll be it. Costco just isn't the store to carry a large selection of anything. Just large quantities of a limited selection.
 

route246

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I can see a scenario where almost everything moves overseas and whatever is left makes today's SO pricing look positively bargain basement. It happened with TV sets and almost all consumer electronics. At some point, investment stops here in the US and the old manufacturing lines begin to show their age. This happens quickly with consumer electronics but there is nothing really proprietary about making hand tools. The Swiss, Germans, Japanese and Taiwanese do pretty well at it, with or without US consultation.

Of course, the exception is going to be the government procurement sector which will keep SO and Proto here for a long time. But then, when is the last time you heard of the government requiring that a computer was sourced in the US? If that were a requirement they would have no computers.

I have quite a bit of visibility with how things are going in China these days. It is experiencing a real bubble now. That means, consumer sentiment is very optimistic which translates into massive investment in infrastructure and all phases of manufacturing. Japan did this during the 80s and their quality surged with respect to cars and cameras. The best consumer-grade cars and cameras are still made in Japan due to this investment. Similar investment is going on today in China with respect to things like solar cells, semiconductors and manufactured hard goods (i.e. tools). Labor costs are increasing so they know they have to increase quality in order to compete on the global market. It is already happening. As mentioned many times before just look at the iPhone. 100% sourced and ODM'ed in China. Not a bad product by most people's perception. Foxconn (also known as Hon Hai) is a company you've probably never heard of but they've been around a long time and they are probably one of the best ODM's in China, certainly dominant by market-share. They also do manufacturing for some very well-known brands but they keep a low profile and companies like Dell and Lenovo don't want you to know who their suppliers are. Most people probably don't know that Dell and Lenovo don't make those laptops but that's the reality of today.

I can see a day when, heaven forbid, pliers are all made by some dominant ODM in Taiwan or China. I just bought a Greenlee Journeyman's Kit to replace my stolen tools which were mostly Klein. After much research and tire-kicking I deemed the Greenlee tools sourced from Taiwan to be more than adequate to satisfy my personal standards and preferences and notice that I didn't say requirements because I'm not a pro but I like nice things and can appreciate craftsmanship as much as anyone else here. I had a conversation with a manager at a local (national company) electrical supply who sells both Klein and Greenlee. He told me flat out that Klein gets the edge but Greenlee tools from Taiwan and the US are "almost" as good and many pros prefer Greenlee over Klein. For what its worth, that was enough for me as far as a vote of confidence.



Armstrong
Wright
Ideal/SK
Williams
Stanley Proto



+1. I don't see their pliers line ever going overseas. They're pretty economically priced already.
 

earlthegoat2

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+1. I don't see their pliers line ever going overseas. They're pretty economically priced already.

Jeez, I would not count on it. There are plenty of examples of far more selling out to the far east for far less.

I love Channellock as much as the next GJ member but if you are a US manufacturer then, lets face it, apparently there is more earth moneys to be made manufacturing overseas.
 

homesale

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The advantage of Costco is their return policy. You can return the C-Man even after you use and abuse it.
 

tool_enthusiast

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I was at my Costco yesterday and saw a bunch of Craftsman 3 drawer metal tool box for sale, so it's already started!
 

Skysurfer

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That explains it. I was in Costco yesterday and noticed the tool selection had been reduced to almost nothing compared to the way it used to be.

My experience with buying more complex items at Costco, such as electronics and a power washer, has taught me that even though it has a brand name the model number is sometimes specific to Costco. When you need parts or service you end up on a wild goose chase because nobody can figure out what model you actually have. It wouldn't matter with something simple like a wrench set but I would compare model numbers carefully with Sears before buying something like a drill press.
 

mbatarga

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What this also drives, is the fact that it's another reason NOT to go into your local Sears store. You'd think they would revise their marketing strategy to get more foot traffic into their mall store locations - thereby increasing sales of non-tool items. You know - you go look at tools and the wife/gf go off an look at shoes or clothes. My local Sears location has more clerks than customers!
 

ibedayank

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Armstrong
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+1. I don't see their pliers line ever going overseas. They're pretty economically priced already.

armstrong is already owned by apex tool group/danaher
now that being said.... how much longer will armstrom be 100% usa made...
 

matty d

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That 3 drawer tool chest is cheap, only $41 at Costco, no ball bearings in the drawers. I dont need it - its gonna get dinged up... rather have a plastic one for a tool box that size.

Is that all they got? C'mon Craftsman bring it on!
 

pdxgearhead

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Well, this article sure clears thing up. I was in my local ACE today and was shocked to see C-Man powertools on the shelf. Better yet, I noticed some of the Makita sets deeply on sale. Competition perhaps?:)
 

slipjointed

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Practically same price as Snap-On

Are you going to continue to spread this absurd misinformation around the forum?

Used Snap-On costs the same as brand new Wright or more. Brand new Snap-on costs twice as much or more than brand new Wright.
 

homesale

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Vinny, you might be able to bring back mini files to Sears but you would not be able to do that with C-Man power tools or torque wrenches at Sears. Costco will take back C-Man power tools and torque wrenches if they stock them in the future.
 
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