OP
Astro_Pneumatic_Tools
Well-known member
Just a friendly bump for you guys. I bought an 8 piece set of carbide rotary burrs a few months back (set #2181). I was very pleased with them for what I paid, but then I went to use one the other day (first time using this one) and the end snapped off literally the first time it touched metal. I emailed you guys and within a few hours had a reply from Nikki Fisher. I sent her a picture and am currently awaiting my replacement - quick and no hassle.
I'm writing this mostly because I was impressed by the lack of hoops I had to jump through to get this handled. Normally places will make you mail back the broken part because they figure the shipping costs more than the part so it discourages warranty claims and such. Very pleased, keep up the good work.![]()
Thanks for the kind words Bare,
That's what we are about here. No hassle, just providing our customers with what they need.
Feel free t contact us if you ever have any questions or concerns.
Take care!
