thanks for writing that out that’s real interesting. I always hated MAP but now I see the other side and MAP doesn’t look so bad
what I’d really like to see and I’m sure you guys are busy making money hand over hand anyway but I’d like to see some kind of recommended or retail pricing listed and also if something is discontinued and why it was discontinued. Was it discontinued because it wasn’t selling? Or because it had failures or because your releasing a new model soon?
if the $40 tool is $80 and discontinued I might wanna pay $80 before it’s gone for good but not if you stopped because it failed alot or a better version 2 is coming out next week for $40.
im real confused by the dual drive ratcheting wrenches in this way I think you guys keep selling out but then discontinued some like one that had two ends for two drive sizes.
I don't believe with our model we can list MSRP, as since we don't police pricing we'd just make some of our long time customers look bad when they all just have different business models. Some are independents on a tool truck servicing mechanics at work and will hand you a replacement in warranty in person same day, others are just selling on Ebay with zero customer service, not even a phone number to call.
I doubt you'll find any tool brand listing on their website why something is discontinued. You can ask me here and I'll answer if I can, but I've never seen it before. But I'll mention about the "replaced by" suggestion, to add more of those.
We have over a dozen outside hex Nano tools including the wrenches, and we've only ever discontinued one. But people get it a bit backwards about the timeline.
- We introduced the dual flex head 78300 and simply no one bought it. I designed it and signed the payment for tooling on it to be made from scratch, and it just never sold.
- We then discontinued it. It was discontinued before anything else ever happened.
- 78318, 18" nano ratchet for 3/8" drive nano sockets was pitched, including Fedwrench here said we should make a long handle 78300. We had a 6-24mm 3/8" set coming out and this made the most sense, do all the sizes in 1 wrench, since 1/2" sockets only went to 24mm as well. Almost no one was one board with this here, it seemed like a good way to double down on a bad idea - something that was discontinued and we were still sitting on inventory for. And again required new tooling.
- Luckily I head up the department and I just said whatever, this thing looks cool, we're going to make it.
- The combo of that impressive looking long ratchet, our already popular nano sockets and the new 6-24mm set had a doubling, tripling effect on people and it snowballed.
- The 78318 went out of stock despite making a ton, many times. Still to this day. The popularity of 78318 made people find 78300, especially while 78318 was out of stock. People bought them up. Our customers still had 78300 inventory (this a year removed now) because it was a dog, it never sold. When those all dried up people asked us why we discontinued it, but we hadn't made a single piece in ages at that point.
- To make a 78300 again it would have displaced production of other wrenches for nano sockets that at this point were backordered in the 10's of thousands, so we'd be taking away people's owed tools in order to ramp up an old tool no one originally bought.
We've been making outside hex Nano sockets since 2016, one discontinued product within the line ain't shabby - but I have one here. $500, I know what I got
