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Bad day with Craftsman

Chris Adams

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Oct 21, 2007
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I picked up a Craftsman ratchet today, 3/8, part number 44833 a fully polished professional extra long handle.
The finish is very nice, smooth chrome.
It has quick release, something I like.
Even had a good review on their web site.

It has a plastic shift lever, something I wasn’t too crazy about but was willing to live with.
The bad news, it works better one way than the other.
After a half-hour of playing with it the ratchet had begun to make a lighter click when turning it to tighten.
Good strong clicking on loosen, but weak click on tighten. That’s with no load, just a socket held in one hand to provide drag.

It would also double catch a few times on first lock up, sort of a bump.

Popped it open and had a look. When you toggle it one way the rocker gets a good angle and bites the gears as they come back against it. The other way, it sort of sags back, barely making contact. If you were moving fast on a bolt it would be hit or miss.

Took it the rest of the way down and can’t find any burrs or other imperfections that could cause this.

It would appear the rocker is ‘less than perfect’.

Gonna return it to Sears tomorrow, but have not decided if I’m going to bother to get another one. Still want a long handle 3/8, but maybe not a Sears.

To make it worse, while messing with this I decided to clean up my old (1985) 43784 Craftsman 3/8 ratchet.
I found the socket retaining ball is CRACKED!
It’s about broken in two but still holding together.
Dang. It’s seen more or less constant light use since new, and has worked with no complaint or problems before today.
And I’m sure when I take it back they won’t have a kit, they will just offer me a new plastic selector… Probably no better than the 44833 I will be returning.

This ain’t my week for ratchets.
 
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ImportTuner

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I picked up a Craftsman ratchet today, 3/8, part number 44833 a fully polished professional extra long handle.
The finish is very nice, smooth chrome.
It has quick release, something I like.
Even had a good review on their web site.

It has a plastic shift lever, something I wasn’t too crazy about but was willing to live with.
The bad news, it works better one way than the other.
After a half-hour of playing with it the ratchet had begun to make a lighter click when turning it to tighten.
Good strong clicking on loosen, but weak click on tighten. That’s with no load, just a socket held in one hand to provide drag.

It would also double catch a few times on first lock up, sort of a bump.

Popped it open and had a look. When you toggle it one way the rocker gets a good angle and bites the gears as they come back against it. The other way, it sort of sags back, barely making contact. If you were moving fast on a bolt it would be hit or miss.

Took it the rest of the way down and can’t find any burrs or other imperfections that could cause this.

It would appear the rocker is ‘less than perfect’.

Gonna return it to Sears tomorrow, but have not decided if I’m going to bother to get another one. Still want a long handle 3/8, but maybe not a Sears.

To make it worse, while messing with this I decided to clean up my old (1985) 43784 Craftsman 3/8 ratchet.
I found the socket retaining ball is CRACKED!
It’s about broken in two but still holding together.
Dang. It’s seen more or less constant light use since new, and has worked with no complaint or problems before today.
And I’m sure when I take it back they won’t have a kit, they will just offer me a new plastic selector… Probably no better than the 44833 I will be returning.

This ain’t my week for ratchets.

Trying to be positive ... now you can take both ratchets back to Sears under warranty ...
 

MAD

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Try fixing your old ratchet with the gear from the new crappy ratchet . Then return the pile of parts for one new one.
 

Merkava_4

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Probably for about the same price as that Craftsman you could get an Armstrong 11-973.

11-973.jpg
 

Merkava_4

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I don't own one but my brother has bought two of them and they are well built with a comfortable handle. And oh yeah . . they have a metal switch. ;)
 

bmwpower

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Don't overlook proto
 

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Chris Adams

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Try fixing your old ratchet with the gear from the new crappy ratchet . Then return the pile of parts for one new one.

I love the idea, but sadly, their isn't a single part that could ever interchange. The 1985 part is about 20% bigger and tougher in all ways.
Would be cool though.
 
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Chris Adams

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That Armstrong does look very good. Price with shipping is a bit more than twice what the Craftsman sold for... I may keep an eye open for one though.
If it had a socket release button I would buy it anyway.

Stanley Proto ratchets any better than the Craftsman?
Thanks
 

wrenchr

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That Armstrong does look very good. Price with shipping is a bit more than twice what the Craftsman sold for... I may keep an eye open for one though.
If it had a socket release button I would buy it anyway.

Stanley Proto ratchets any better than the Craftsman?
Thanks

Proto all the way!!!!!!!!! Old or new style!!! :thumbup:
 

Merkava_4

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As you can see, Armstrong and PROTO are about the same price.

I've ordered from MSC before and the are fast! They have shipped everything I've ever ordered by air even when I payed for ground delivery. I've gotten stuff from them overnight when I didn't expect to see the goods for two days.
 
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Deafautotech

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when i bought a tools and i am expect it to working instead keep breaking my tools... i already cracked the pawl of my snap on ratchet after i bought it since three months.. it are on way for second rebuild for second time!! i was knew that i was too tough on my tools... but it is lot of better than craftsman because craftsman ratchet would broke in pieces and busted my hand than my snap on ratchet which i tried to and it only break pawl but stay one direction instead make nothing working...
 

plinker

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Found this a while back, It might be possible to find a kit on ebay as this does list the part#'s for the ratchet kits.

-----------------------------------------------------------------------
February 12th, 2007 03:35 AMFebruary 12, 2007 Ratchet Rebuild Kit List

1/4 inch:
44807 Teardrop Quick Release 43424
44812 Teardrop Quick Release, Fine Tooth 43424
43187 Round Head, Fine Tooth 43426
43174 Round Head 43425
43186 Teardrop Quick Release, Obsolete 43427
44994 Teardrop Quick Release, Thin Profile 43432

3/8 inch:
44813 Teardrop Quick Release, Full Polish 43434
44833 Teardrop Quick Release, Full Polish, Long 43434
44808 Teardrop Quick Release, Long 43434
44811 Teardrop Quick Release 43434
44815 Teardrop Quick Release, Flex 43434
44834 Teardrop Quick Release, Stubby 43434
44835 Teardrop Quick Release, Offset 43434
44836 Teardrop Quick Release, Flex Ergo 43434
44837 Teardrop Quick Release, Black Oxide 43434
43781 Round Head, Fine Tooth 43436
42794 Round Head, Fine Tooth Flex 43436
43175 Round Head 43435
43784 Teardrop Quick Release, Obsolete 43437
44593 Torque Wrench 44525
44594 Torque Wrench 44525
44596 Torque Wrench 44525
44995 Teardrop Quick Release, Thin Profile 43438

½ inch:
44814 Teardrop Quick Release, Full Polish 43444
44809 Teardrop Quick Release 43444
44816 Teardrop Quick Release, Flex 43444
44838 Teardrop Quick Release, Black Oxide 43444
44977 Round Head, Fine Tooth 43446
44983 Round Head, Fine Tooth Flex 43446
43176 Round Head 43445
44985 Teardrop Quick Release, Obsolete 43447
44595 Torque Wrench 43445
44597 Torque Wrench 43445
44996 Teardrop Quick Release, Thin Profile 43439

Obsolete has now been reclassified to no longer supported, see new Teardrops
---------------------------------------------------------------------


i have 2 3/8 and one 1/2 armstrong ratchets. the gears are interchangable with snap on's.

I have a Armstrong 11-903 3/8dr ratchet that needs a gear, Can you tell me which snap-on gear / ratchet kit# would fit?
 

Merkava_4

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Part Number 11-965 contains parts with instructions for repairing the 11-978 or 11-979 ratchets. In cardboard box. Approx. Weight .13 lbs.

Part Number 11-969 contains parts with instructions for repairing 11-913 and 19-913 ratchet. In plastic bag. Approx. weight .10 lbs

Part Number 11-970 contains parts and instructions for repairing 11-918 and 19-918 Hinge Handle. In envelope. Approx. weight .09 lbs.

Part Number 11-990 contains parts with instructions for repairing the 11-972, 11-973 or 19-972 ratchets. In cardboard box. Approx. weight .13 lbs.

Part Number 11-991 contains parts and instructions for repairing the 11-974 flex head ratchet. In cardboard box. Approx. weight .16 lbs.



I don't see the 11-903 listed; is it an older ratchet?
 

plinker

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It's not a sealed head ratchet, so I'm figuring 80's to early 90's vintage. The guy at fastenal didnt find it in thier books so he was going to find out what to do (repair or replace) , but I havent heard back and it been a couple of months.
I also e-mailed Armstrong a couple of weeks after going to fastenal and never got a reply.:headscrat:

The pawl & other parts are in good condition it's just the gear has some marring.
 

Merkava_4

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It's not a sealed head ratchet, so I'm figuring 80's to early 90's vintage. The guy at fastenal didnt find it in thier books so he was going to find out what to do (repair or replace) , but I havent heard back and it been a couple of months.
I also e-mailed Armstrong a couple of weeks after going to fastenal and never got a reply.:headscrat:

The pawl & other parts are in good condition it's just the gear has some marring.

If it were me, Armstrong would be giving me a new ratchet even if I had to ship the old one directly to the factory. :)
 

GT crew

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Dec 28, 2007
Messages
52
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Texas
I picked up a Craftsman ratchet today, 3/8, part number 44833 a fully polished professional extra long handle.
The finish is very nice, smooth chrome.
It has quick release, something I like.
Even had a good review on their web site.

It has a plastic shift lever, something I wasn’t too crazy about but was willing to live with.
The bad news, it works better one way than the other.
After a half-hour of playing with it the ratchet had begun to make a lighter click when turning it to tighten.
Good strong clicking on loosen, but weak click on tighten. That’s with no load, just a socket held in one hand to provide drag.

It would also double catch a few times on first lock up, sort of a bump.

Popped it open and had a look. When you toggle it one way the rocker gets a good angle and bites the gears as they come back against it. The other way, it sort of sags back, barely making contact. If you were moving fast on a bolt it would be hit or miss.

Took it the rest of the way down and can’t find any burrs or other imperfections that could cause this.

It would appear the rocker is ‘less than perfect’.

Gonna return it to Sears tomorrow, but have not decided if I’m going to bother to get another one. Still want a long handle 3/8, but maybe not a Sears.
Now that I finally found the relevant pics I can comment intelligently. The repair kit will probably do little if anything for the conditions described. I experienced similar problems with the 44833, and after close examination found the culprit to be a slightly off center ratchet direction selector hole in the ratchet housing. This off center positioning puts pressure on one side of the selector, causing partial engagement of the pawl in one direction. (In this case tightening) I have written to Sears about this problem, although I have not received a reply as of this post. These type of quality control gaffs are going to kill Craftsman as a brand of choice, if they have not done so already.

The full identification markings on the ratchet: Top=CRAFTSMAN Bottom=USA-KW-44833. I seem to recall a post around here somewhere that identified Craftsman products branded with a 'K' as being produced by S&K.

I am a Craftsman junkie from way back, but there is a limit...
 

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krusty the clown

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It's not a sealed head ratchet, so I'm figuring 80's to early 90's vintage. The guy at fastenal didnt find it in thier books so he was going to find out what to do (repair or replace) , but I havent heard back and it been a couple of months.
I also e-mailed Armstrong a couple of weeks after going to fastenal and never got a reply.:headscrat:

The pawl & other parts are in good condition it's just the gear has some marring.


that the one i used......made in 1981. f720 to be exact. the pawl is the same also.
 

krusty the clown

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Now that I finally found the relevant pics I can comment intelligently. The repair kit will probably do little if anything for the conditions described. I experienced similar problems with the 44833, and after close examination found the culprit to be a slightly off center ratchet direction selector hole in the ratchet housing. This off center positioning puts pressure on one side of the selector, causing partial engagement of the pawl in one direction. (In this case tightening) I have written to Sears about this problem, although I have not received a reply as of this post. These type of quality control gaffs are going to kill Craftsman as a brand of choice, if they have not done so already.

The full identification markings on the ratchet: Top=CRAFTSMAN Bottom=USA-KW-44833. I seem to recall a post around here somewhere that identified Craftsman products branded with a 'K' as being produced by S&K.

I am a Craftsman junkie from way back, but there is a limit...

if thats made by sk the matco's are too?
 

MAD

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Now that I finally found the relevant pics I can comment intelligently. The repair kit will probably do little if anything for the conditions described. I experienced similar problems with the 44833, and after close examination found the culprit to be a slightly off center ratchet direction selector hole in the ratchet housing. This off center positioning puts pressure on one side of the selector, causing partial engagement of the pawl in one direction. (In this case tightening) I have written to Sears about this problem, although I have not received a reply as of this post. These type of quality control gaffs are going to kill Craftsman as a brand of choice, if they have not done so already.

The full identification markings on the ratchet: Top=CRAFTSMAN Bottom=USA-KW-44833. I seem to recall a post around here somewhere that identified Craftsman products branded with a 'K' as being produced by S&K.

I am a Craftsman junkie from way back, but there is a limit...

No, not as a prefix to the part #. The relatively recent S-K made Craftsman tools just have a tiny "k" mark stamped in them. All polished pro series wrenches. No Craftsman ratchets in recent years made by S-K that I know of. There may be some very old S-K made Craftsman ratchets with a K in a circle mark like this socket photo from the alloy artifacts site.
 

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GT crew

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Ah, thanks for clearing that up. I have never had an SK ratchet act like that, but then again I had never experienced a similar C-man failure before. Broken ratchets for sure, but not a defect in the housing.
 
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Chris Adams

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Wow, some great information in this post.
Thanks.

The great post by GT crew is correct. The hole is poorly positioned.
All the long ratchets had the some feel. I checked 6 of them. Got a refund instead of exchange.
I did exchange, with sorrow, my old ratchet for a new junk one.
Totally disappointed.
While from across the room it looks like the one I traded in, it is NOT.
Part number 44808
17.99 retail.
Problems;
Cheesy plastic selector.
Really poor casting, with sharp edges. Looks like a sand casting by a first year student. They all looked like this.
SAME lousy loud click to one way, soft wishy washy click the other way.
Just fiddling with it, I'm un impressed. If there had been any way to fix the old ratchet I would never have traded it in.
This has been my Go To ratchet for light work for 22 years.
It's replacement just got tossed in the junk tool drawer.

Craftsman is blowing it, big time.



Now looking for a long handle 3/8 10-11 inch and a regular handle to replace the one tossed in the junk drawer.
So I checked out Sears, Lowe's and Home Depot and Wal-Mart today looking at ratchets.
Best was at Craftsman but was a set of three, the 99 dollar thin line.
Next best was a husky micro head for 20.00 at Home Depot.
The weirdest was a Stanly (and the Black and Decker clone) with the rotating handle. I can see uses for it, but wasn't impressed with the quality.
The two brands at Lowe's both had plastic selectors and both were hard to shift. The better Kobalt was a workable unit, but hardly worth 40 bucks.
The cheap one at Lowe's was a better bargain at 16 bucks, but still not as good as the Husky.
Only the top of the line Sears and the Husky were not plastic selector.

I want to look at the Armstrong, but no one carries it.
I also want to look at a Proto Big Dawg long handle but also none in our area.
Who carries these, anyone know?
Thanks
 

krusty the clown

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also check industrial supply houses. thats where you'll find us made "non truck" brands like wright and armstrong. i have heard LOTS of good things about cornwell ratchets, i have been thinking about picking one up just to see for myself.
 
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Chris Adams

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Might do that. But I would like to mess with one first.
I bought some Snap-on off e-bay. Two have not shown up after a couple weeks, par for the e-bay course, the other, well I posted another thread on it. Works, but I won't be using it.

The Stanley locater sorta suggests I forget about it. I live in a small area, only 1 million people... So they have no presence here. Nearest is over the mountain range and 45 miles away. After I feed my F-150 90 miles of gas, then pay retail, well, I could order a new Snap-on or whatever for less.
But thanks anyway.
 
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Chris Adams

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also check industrial supply houses. thats where you'll find us made "non truck" brands like wright and armstrong. i have heard LOTS of good things about cornwell ratchets, i have been thinking about picking one up just to see for myself.

industrial supply houses.
Wish they had them outside of Los Angeles. There may be such a thing in the rest of California but in 43 years of tool buying I ain't seen one yet. And a 200 mile round trip to the valley, well, even if you knew where it was and it had a decent price, 35 bucks of premium fuel sorta takes the shine off it...
Ebay is looking better and better.
 
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