My question to you guys is.... Is this normal Bendpack quality?
I had a bunch of scratches, but no rust luckily. I spend a few hours touching up the scuffs/scratches and now the lift looks great. I ordered a black one to match my shop, so paint was easy to duplicate and I didn't worry about BendPak sending me any paint (although I probably deserved it).
Although there is no doubt in the other pictures, this looks like just dirt to me. And its hard to tell there is something wrong with the pulleys
Mine had some bad scratches on the middle of the runways where a forklift had handled the packages (he picked it up in the middle). BendPak seems to have gone to great lengths to protect the runways if they are end loaded with a forklift (1/4" boards are inserted where the forks will rub near the shipping brackets). Unfortunately, the ConWay forklift operator didn't know how to handle the package and scratched mine. It's too bad too, because it could have easily been avoided. I didn't notice any instructions telling them the proper way, but maybe there was something that I missed. Having known this, I would told clued them in on how to do it to avoid damage.
The bottom line is this - I'm a perfectionist and at first, it really bummed me out seeing the scuffs and scratches on a brand new purchase that I spent my hard earned money on. But in reality, this is a heavy shop tool and I came to the realization that it's not going to have the same paint job as the new car I just brought. Honestly, mine looks great from 5 feet away - and you will find the functionality far outweighs any of the initial cosmetic issues you might have.
BTW, with the traveler not riding on the runway flanges like that, have your friend check that the cross-brace (approx. 1 x 1/4" strap) under the cylinder isn't bent up or something. It should be straight across.