Ordered a couple from Amazon - great question on the foot pedal pump. My guess is they get them in bulk and cheap. Too lazy to make the right handle and too cheap to make it right. Refusing to answer a supplier question is just plain horrible business. Next lift will not be Bendpak.
Last Bendpak anything I will buy. Customer service is - well - horrible. I started 3 cases all of them resolved a day later without resolution by an automated system.
Very disappointed in Bendpak. I should not have to buy a new pump every 3 years with 5 lift cycles. It will catch up to them if it has not already.
Customer service 'dumb as a bag of rocks' and 'horrible' is being charitable. With one exception, every one I've dealt with could not pour piss out of a boot if I stamped the instructions on the bottom of the heel. I'm convinced that all but that one have never operated a lift, maybe never actually seen one. When I told one ***** that the bridgejacks arms do not extend out far enough to hit my lift points, he sent me a lengthy reply about how I should not use bridgejacks on pinch welds!!! There isn't a pinch weld on the car, and the photo I sent him of the lift point, a photo which he kept losing, clearly showed that.
I've now heard that the once-great Bendpak was bought out, the owner is a penny-pinching bottom liner, and many employees were laid off and replaced by minimum wage phone and email answerers.
They sold me a 4 post lift with a leaking hydraulic cylinder, sent a replacement cylinder with a different part number, failed to tell me or include a one sentence note that their different vendors use different numbers and so can be ignored. Then one of the bridgejacks leaked fluid all over the car below it! It appears to me that anything on the lift that has hydraulics is not actually made by Bendpak, and they use the lowest bidder. They are an assembler, not a manufacturer.
The worst decision I made this year was buying a Bendpak lift.
