Bendpak

[LXCam]

Re: Bendpak is seriously ****!

Not being easily able to get a hold of them is a problem too.

All though he didn't directly say it reading between the lines plus another comment he made has me thinking he called on Saturday. Unlike many on the internet I'm not offended when customer service fails to answer the phone at 3:00am Sunday morning. No that's not directed at you or the OP but I have seen people here and other forums loose their mind because no one picked up the phone or returned the call by Sunday night.

 

[ItsNemo]

Re: Bendpak is seriously ****!

All though he didn't directly say it reading between the lines plus another comment he made has me thinking he called on Saturday. Unlike many on the internet I'm not offended when customer service fails to answer the phone at 3:00am Sunday morning. No that's not directed at you or the OP but I have seen people here and other forums loose their mind because no one picked up the phone or returned the call by Sunday night.

True. Although I'd expect at least the answering service to work if it said leave a message lol

 

[c39er]

Re: Bendpak is seriously ****!

Bendpak was to only company that offered to build me a custom sized lift.
It's been 10 years of trouble free service with it too.

 

[Blueline]

Re: Bendpak is seriously ****!

Sorry to hear about your troubles. Im in the market now for a new 4 post lift. I keep going between Bendpak and a manual safety release design. Hope you get it sorted, Ill check back in tomorrow to see how you made out.

 

[Buck41]

Re: Bendpak is seriously ****!

I have a XPR10A from BP I bought 5 years ago and yes it arrived scratched where it was handeled by forklift. I installed the lift myself. Bendpac and the retailer offered me a smoking deal on the damages. I got paint, new stands and lift pads. I use this lift a least 10 times a week. I have no complaints with BP. BP customer service was good. BP made this old wore out GI happy.

 

[Joe69]

Re: Bendpak is seriously ****!

I can't tell by the pic how bad the plug is stripped, but here's an idea that has worked well for me. Coat your hex bit with valve lapping compound and try to loosen it. The compound is gritty, and will provide extra traction. It's worth a shot.

Joe

 

[finn]

Re: Bendpak is seriously ****!

The plugs are metric if I recall. Did you use a proper metric hex wrench or an incorrect SAE ball end wrench?

 

[gorilla]

Re: Bendpak is seriously ****!

Do we know if Bendpack manufactures its own hydraulic cylinders? This might be a vendor quality issue for them. Not necessarily their fault.

 

[finn]

Re: Bendpak is seriously ****!

So... from what you've read on the internet you are judging and throwing bradysdad into a group of non-owners of Bend Pak who've read bad reviews of Bend Pak on the internet. Kind of a double standard don't you think.

Nope, not a double standard. I went through the forty plus posts on this thread again. There are probably a half dozen actual owners, non of whom had problems serious enough to slam Bend Pac, other than the op. Most said that any issues they had were resolved satisfactorily. The main issue was scuffed paint.

None of the people bitching about Bend Pack actually owned one. They are addicted to fake news. I guess it’s part of the new norm to pile on without having actual experience.

It’s an internet syndrome.

By the way, an acquaintance just had a new Rotary professionalinstalled in his shop.

The installers used a can of blue paint to touch up the shipping scuffs.

 

[Junkman]

Re: Bendpak is seriously ****!

I have had a couple of Bend Pak lifts, and there is no doubt that they get scratched in shipping. They will send you paint to touch up the scratches. If you received a defective part, they will replace the defective part. Bend Pak goes out of their way to make sure that all customers are satisfied, and will do whatever is necessary to fix a problem. Your title to this thread, reminds me of a sign in the service managers office that I saw back in the 1960's Chevrolet dealership. It was short and to the point... "we deal with reasonable people reasonably, and unreasonable people not at all". That is a business motto that both consumers and business's should adhere to. Be reasonable, and don't take an attitude, and you will be way farther ahead in both life and business. I am certain that Bend Pak will make this right!

PS... I don't ever expect a business to answer the phone outside of normal business hours, unless they are a funeral home.

 

[ItsNemo]

Re: Bendpak is seriously ****!

Nope, not a double standard. I went through the forty plus posts on this thread again. There are probably a half dozen actual owners, non of whom had problems serious enough to slam Bend Pac, other than the op. Most said that any issues they had were resolved satisfactorily. The main issue was scuffed paint.

None of the people bitching about Bend Pack actually owned one. They are addicted to fake news. I guess it’s part of the new norm to pile on without having actual experience.

It’s an internet syndrome.

By the way, an acquaintance just had a new Rotary professionalinstalled in his shop.

The installers used a can of blue paint to touch up the shipping scuffs.

Sure they finally got things sorted but a year to resolve my problems was awful. I would not buy a Bendpak again nor would I recommend one to someone else. Scuffed paint was the least of my problems.

 

[cullen]

Re: Bendpak is seriously ****!

A 2000lb lift traveling over 7500 miles from China had a couple scratches? That's not bad. The stripped plug is not acceptable but Im sure Bendpak would make it right on that. Or maybe you have a garage with some tools to fix it yourself so you don't have to wait for delays.

 

[protegeV]

Re: Bendpak is seriously ****!

A 2000lb lift traveling over 7500 miles from China had a couple scratches? That's not bad. The stripped plug is not acceptable but Im sure Bendpak would make it right on that. Or maybe you have a garage with some tools to fix it yourself so you don't have to wait for delays.

I feel like my lift would have had a lot less scratches if they put a little better than tissue paper thick cardboard around the lift and SOMETHING between the lift pieces that rattle against each other in transit. Wouldn't have taken much effort or cost to properly package.

 

[ford33]

Re: Bendpak is seriously ****!

If OP started install this "weekend" and posted his troubles here on GJ late Saturday stating product and customer service is ****, maybe OP should have read the Bendpak website instead of posting a misleading post here.

Customer service hours are clearly stated. M-F 6:00 am - 4:30 pm Pacific time.

He didn't even give Bendpak an opportunity to respond.

Unrealistic expectations from the OP? Another instant gratification situation...

I hope OP gets satisfaction from BendPak and tells us the outcome.

 

[wssix99]

Re: Bendpak is seriously ****!

So I'm not saying you SHOULD have to deal with such things on a new product, but you should expect this with a freight item.

+1

All of this is normal and BendPak has a special FAQ on their site about it. The time to deal with this is when the unit shows up at the shipper. ...not after the install has started.

I've had shippers play floor hockey with Bend-Pak orders and I've refused some of them. No problem - BendPak took care of it right away.

These scratches aren't normal and are hard to avoid in a shared truck where things are shifted around by forklift operators (who don't read the tags on the crates) at every terminal along the way. BendPak will send a can of touchup paint.

 

[TTMotorsports]

Re: Bendpak is seriously ****!

I got my dannmar lift shipped and it was scratched up real bad. Called them and they said they arrive that way from China sometimes. They refunded me $550 for the damage and sold it basically to me as a open box scratch dent model. Said about 10% arrive looking used or scratched up bad. Same mfg as bendpack overseas.

Sent from my SM-G965U1 using Tapatalk

 

[protegeV]

Re: Bendpak is seriously ****!

I got my dannmar lift shipped and it was scratched up real bad. Called them and they said they arrive that way from China sometimes. They refunded me $550 for the damage and sold it basically to me as a open box scratch dent model. Said about 10% arrive looking used or scratched up bad. Same mfg as bendpack overseas.

Sent from my SM-G965U1 using Tapatalk

Lot better than what bendpak did for me. They sent cans of touchup and an $80 oil drain

 

[Candoo]

Re: Bendpak is seriously ****!

I got a bendpack lift years ago. Had some shipping damage but came with a touch up can. Ram had slight leak after a few days, contacted them and I got a new ram in days. very happy to date.

 

[c39er]

Re: Bendpak is seriously ****!

I feel like my lift would have had a lot less scratches if they put a little better than tissue paper thick cardboard around the lift and SOMETHING between the lift pieces that rattle against each other in transit. Wouldn't have taken much effort or cost to properly package.

China cardboard very thin.... mericans like things cheap... accept thin cardboard and scratches to get cheap price.
No whining.

 

[protegeV]

Re: Bendpak is seriously ****!

China cardboard very thin.... mericans like things cheap... accept thin cardboard and scratches to get cheap price.
No whining.

$3500 lift with $1.72 worth of cardboard. Yeah that makes a ton of sense. I would have gladly paid another $50 for a respectable amount of packaging.

 

[PoorOwner]

Re: Bendpak is seriously ****!

Once in a while BP will come and post a video of their in ground scissor or grand prix or something lift, happy customer talking about their shiny new lift, how did they get theirs in perfect condition?

 

[protegeV]

Re: Bendpak is seriously ****!

Once in a while BP will come and post a video of their in ground scissor or grand prix or something lift, happy customer talking about their shiny new lift, how did they get theirs in perfect condition?

I brought that up, especially all the lifts ypu see on the tv shows in pristine condition. The rep claimed they have a "white glove" delivery service available that guarantees the cosmetic condition. I never heard of it or saw it advertised anywhere....

 

[brownbagg]

Re: Bendpak is seriously ****!

my leaky ram, they charge me $350

 

[soj]

Re: Bendpak is seriously ****!

I bought a HD9XW from GJ user Mystic195 in 2015. Came in scratched a bit and one of the ramps was bowed from end to end. That yellow string is stretched tight from end to end. All shipping damage. Shipped by an LTL carrier, so it was probably loaded and unloaded several time between CA and AR. They fork lift them from the end so I am sure there is a lot of bouncing going in and out of the van. Also the hyd. power pack was completely out of its cardboard box. No visible damage, but noted on the freight bill. It was unhurt and has worked fine.

I called the dealer and they took care of everything with BP. They send a replacement ramp and a can of paint. They wanted the bowed ramp back, probably for the freight claim. I probably can't find the scratches now.

Two weeks later the rod seal blew out on the ram. Again I let the dealer deal with BP and they sent a new ram. BP did call me to get a tag number off of the old ram. They said they had a bad batch from a supplier and wanted to confirm if it was one of those. They didn't want the ram back so I still have a pretty heavy addition to my scrap pile. Now if steel scrap prices would just go up.

Was the buying experience perfect? No way, but most of the problem was on the shipper. The dealer, GarageEnthusiast.com was great, and the lift has been trouble free since.
jp

 

[soj]

Re: Bendpak is seriously ****!

I brought that up, especially all the lifts ypu see on the tv shows in pristine condition. The rep claimed they have a "white glove" delivery service available that guarantees the cosmetic condition. I never heard of it or saw it advertised anywhere....

Don't know if they still do it or not, but they used to have info on their website about straight through trucking, but you had to wait until they had a full load coming to your area.
jp

 

[soj]

Re: Bendpak is seriously ****!

my leaky ram, they charge me $350

How old was it? It's a two year warranty on hydraulics.
jp

 

[kbuhagiar]

Re: Bendpak is seriously ****!

Once in a while BP will come and post a video of their in ground scissor or grand prix or something lift, happy customer talking about their shiny new lift, how did they get theirs in perfect condition?

It may be unusual, but it's not impossible...

I purchased my Direct Lift Pro-Park 8S from a regional distributor (Shop Equipment USA, Hayward, CA) last year, and paid extra to have it delivered (120 miles) and installed. After doing my research and hearing the stories about scratches and such, I steeled myself to accept a few scuffs/nicks/dings (which goes completely against my OCD nature), so long as it passed my inspection as new and 100% functional.

Much to my surprise it was delivered in perfect condition; couldn't find a single scratch on it anywhere. In fact, the only blemish was one caused by the installer (slipped wrench on a column) and I wouldn't have noticed if he hadn't have pointed it out.

I mentioned to the installer how I was expecting to find some scratches and scuffs and he led me to believe that this distributor is pretty particular about the condition of his merchandise and goes above and beyond to make sure they aren't banged up when received. Good fortune on my part.

PS I love this lift and would do it again in a heartbeat.

 

[logical]

Re: Bendpak is seriously ****!

When I bought mine my dealer said if I could wait an extra week or so they prefer to consolidate orders so they get direct shipments. I wasn't in a big hurry and didn't think anything of it. I realize now it was probably good that I agreed to the extra time to avoid damage.

 

[Iroc-Z]

Re: Bendpak is seriously ****!

I have 2 xpr-10a lifts and so far they have been maintenance free. Use them daily. Are they a top of the line lift? No. Are they middle of the road? Yes pic of heaviest truck lifted.

 

[JoeMX82]

Re: Bendpak is seriously ****!

Let me try to clear up a couple of things that I have read in the comments here:

1) Again, I do not care about the scratches - that is fine - what I care about is it really looks like the lift has been used. heavy wear marks were components bolt together, motor mounts of column etc.

2)Obviously I was pissed off when I wrote this post, could I have titled it better, yes, but you have to understand my position. Arranging for time off work. Arranged with pregnant wife to handle kids solo so I can work in garage, etc. I really needed this to go well. Now wife is annoyed she is parking outside

3) Yes I called BP on Saturday afternoon. No I did not expect them to answer but I did expect to be able to leave a message. The machine says please leave a message when you hear the tone and then just disconnects. Extra frustration when I do not have a job that allows for me to step away during normal business hours very easily. I wanted to be able to detail the issues in a message, and hopefully get a voicemail or email with resolution Monday.

4)Again, I do not care about cosmetic scratches but I have another lift (made is USA) but shipped 1,700 miles to me and arrived without a scratch on it. yes I paid double so was okay saving $3K for a few scratches but it should be noted that it is not that hard to do a bit better of a job.

 

[Git]

Re: Bendpak is seriously ****!

I sympathize with you

I bought a Bendpak Motorcycle Lift, actually labeled as a 'Ranger', but I bought that particular one because of the Bendpak name.

First one was delivered and I thought the same thing - they sold me a used one and charged me full price. Scratches, rust, etc. Wasn't happy so I contacted Bendpak. They are located just North of Los Angeles in Santa Paula, and they agreed to trade it out for another one. I actually hauled the old one back to their facility in my truck, we swapped it out, they gave me a couple of motorcycle jacks for my trouble and sent me on my way.

Got home and started putting the new one together and there were some major issues with how some things were lining up. Called Bendpak again, this time they sent someone out with a 3rd lift, we swapped it out and it has been good ever since.

**** Happens, but in my opinion, Benpak will make it right. Give them a chance to resolve your issue

 

[finn]

Re: Bendpak is seriously ****!

Let me try to clear up a couple of things that I have read in the comments here:

1) Again, I do not care about the scratches - that is fine - what I care about is it really looks like the lift has been used. heavy wear marks were components bolt together, motor mounts of column etc.

2)Obviously I was pissed off when I wrote this post, could I have titled it better, yes, but you have to understand my position. Arranging for time off work. Arranged with pregnant wife to handle kids solo so I can work in garage, etc. I really needed this to go well. Now wife is annoyed she is parking outside

3) Yes I called BP on Saturday afternoon. No I did not expect them to answer but I did expect to be able to leave a message. The machine says please leave a message when you hear the tone and then just disconnects. Extra frustration when I do not have a job that allows for me to step away during normal business hours very easily. I wanted to be able to detail the issues in a message, and hopefully get a voicemail or email with resolution Monday.

4)Again, I do not care about cosmetic scratches but I have another lift (made is USA) but shipped 1,700 miles to me and arrived without a scratch on it. yes I paid double so was okay saving $3K for a few scratches but it should be noted that it is not that hard to do a bit better of a job.

Makes no sense. Number one says the scratches aren’t a big deal, yet number 4 says they are a big deal. So are they a big deal or not.

Your wife being pregnant and being pissed has nothing to do with BendPack, whatsoever.

Bend Pack is closed on Saturday. So are probably 80% of companies. You couldn’t leave a phone message. So call them on Monday during regular business hours when they can help you, or better yet, send them an email. Email works 24/7.

And next time, yes the right tool to remove the hex plug from the cylinder so you don’t strip it.

Mine came out easily.

 

[JSK]

Re: Bendpak is seriously ****!

@JoeMX82,

PM sent.

- JSK
Sr. VP Sales & Marketing
BendPak

 

[bradysdad]

Re: Bendpak is seriously ****!

Makes no sense. Number one says the scratches aren’t a big deal, yet number 4 says they are a big deal. So are they a big deal or not.

Your wife being pregnant and being pissed has nothing to do with BendPack, whatsoever.

Bend Pack is closed on Saturday. So are probably 80% of companies. You couldn’t leave a phone message. So call them on Monday during regular business hours when they can help you, or better yet, send them an email. Email works 24/7.

And next time, yes the right tool to remove the hex plug from the cylinder so you don’t strip it.

Mine came out easily.

Finn....sounds like you have a vested stake in BendPack. Are you affiliated with them? The fact that you call people who do research before purchasing something, Fake News, is just ignorant. FYI, BendPack was at the top of my list of vendors until I started reading feedback from customers. I am not spending $4,000 with a company that doesn’t give a **** about the quality of their product. (Not talking about paint scratches either). Read the posts on this forum...blown cylinder seal, bent this, scratched that, leaky hose, etc... Yes, BP did the right thing and took care of it, but my point is, for a $4,000+ investment, the customer SHOULD NOT NEED to fix anything out of the box to make it work as designed. Period.

A pregnant wife or wrong wrench has nothing to do with BP, Unless you consider the fact that the pregnant wife and need for a wrench never would have been needed if BP had manufactured the thing correctly to begin with.

What BP does have control over is their supplier selection and quality control, whether manufactured in US or overseas.

I am more prone to hold companies responsible for their decisions on such a large investment than to give them a pass due to name recognition. That is not fake news Sir! It’s called consumer rights.

 

[finn]

Re: Bendpak is seriously ****!

Finn....sounds like you have a vested stake in BendPack. Are you affiliated with them? The fact that you call people who do research before purchasing something, Fake News, is just ignorant. FYI, BendPack was at the top of my list of vendors until I started reading feedback from customers. I am not spending $4,000 with a company that doesn’t give a **** about the quality of their product. (Not talking about paint scratches either). Read the posts on this forum...blown cylinder seal, bent this, scratched that, leaky hose, etc... Yes, BP did the right thing and took care of it, but my point is, for a $4,000+ investment, the customer SHOULD NOT NEED to fix anything out of the box to make it work as designed. Period.

A pregnant wife or wrong wrench has nothing to do with BP, Unless you consider the fact that the pregnant wife and need for a wrench never would have been needed if BP had manufactured the thing correctly to begin with.

What BP does have control over is their supplier selection and quality control, whether manufactured in US or overseas.

I am more prone to hold companies responsible for their decisions on such a large investment than to give them a pass due to name recognition. That is not fake news Sir! It’s called consumer rights.

Nope, no interest in them.

His only ***** seems to be that he can’t get a hex plug out of the end of the cylinder. If the plug is the one I think it is, it’s a relatively soft plug installed for shipping, and should come right out if you use the correct metric hex key, but will probably strip if you use an SAE key.

All the other ******* are just whiny drama.

I personally don’t care if he buys a top of the line Mohawk, or the cheapest Chinese import out there.

I just dislike threads that intertwine small technical issues with irrelevant drama, like most reality tv shows. Then everyone, including those that never even saw, let alone owned the product, piles on.

His thread should have been titled “ I’m incapable of removing a pipe plug, so please help me because my world is now upside down”.

 

[JoeMX82]

Re: Bendpak is seriously ****!

I'm pleased your bolt came out easily, so did the front bolt on mine. However, as I stated, that is what the rear looked like before I touched i, i.e. it was stripped from the factory or previous owner which is my assumption. I even took the cylinder to a shop and they were not able to get the bolt out as the metal is so soft they can not get enough torque on it without destroying it more. They recommended cutting of the welded on plug and making a new one.

Nope, no interest in them.

His only ***** seems to be that he can’t get a hex plug out of the end of the cylinder. If the plug is the one I think it is, it’s a relatively soft plug installed for shipping, and should come right out if you use the correct metric hex key, but will probably strip if you use an SAE key.

All the other ******* are just whiny drama.

I personally don’t care if he buys a top of the line Mohawk, or the cheapest Chinese import out there.

I just dislike threads that intertwine small technical issues with irrelevant drama, like most reality tv shows. Then everyone, including those that never even saw, let alone owned the product, piles on.

His thread should have been titled “ I’m incapable of removing a pipe plug, so please help me because my world is now upside down”.

 

[JoeMX82]

Re: Bendpak is seriously ****!

Replied, thank you.

@JoeMX82,

PM sent.

- JSK
Sr. VP Sales & Marketing
BendPak

 

[ItsNemo]

Re: Bendpak is seriously ****!

Nope, no interest in them.

His only ***** seems to be that he can’t get a hex plug out of the end of the cylinder. If the plug is the one I think it is, it’s a relatively soft plug installed for shipping, and should come right out if you use the correct metric hex key, but will probably strip if you use an SAE key.

All the other ******* are just whiny drama.

I personally don’t care if he buys a top of the line Mohawk, or the cheapest Chinese import out there.

I just dislike threads that intertwine small technical issues with irrelevant drama, like most reality tv shows. Then everyone, including those that never even saw, let alone owned the product, piles on.

His thread should have been titled “ I’m incapable of removing a pipe plug, so please help me because my world is now upside down”.

Then don't read the threads.

If Bendpak doesn't want people complaining about their quality, then they should fix their quality problems.

 

[PCMusicGuy]

Re: Bendpak is seriously ****!

I imagine BendPak will ship whatever replacement parts they need to make it right. I had some issues with my QuickJack new and they fixed me up.

Also, when did damage due to freight delivery become acceptable ? It's unacceptable and the manufacturers should totally be making claims against the carrier's insurance. I bought Lista cabinets, in a custom color combination, and they were not perfect and had them replaced twice before I got some that I accepted. For the really, really picky perfectionist out there, even they would have not been happy with the ones I ended up keeping. The best freight experience I had was with a company out of Austin called Formaspace. I had a custom bench built there and it was delivered in a wooden crate and super well packed. Of course, shipping was $500.

 

[Farmall450]

Re: Bendpak is seriously ****!

@JoeMX82,

PM sent.

- JSK
Sr. VP Sales & Marketing
BendPak

Good man