Benpak xp-10cx

[Pachuke]

Please Beware, Bendpak lifts are not built in the USA as i was told by a company i purchased one from (BABCO SALES) in British Columbia.

It is assembled in USA. Which to me means. Not much since i had to assemble all components here. More like Packaged.

I purchased this lift in 2007, Immediately upon assembling i noticed some problems. Pin wholes in arms were drilled off center making it impossible to install. Phoned bendpak in lemon wood California. Told me to grind to fit.

My response Not a prayer. Send me new arms. a month later 2 new arms showed up. Next problems Pin play, arms drooped when lifting a dodge dakota. Measured pin movement. 50thsd side to side. Phoned them again. Oh Thats okay. Who are they kidding. I checked rotary, and Girolift, If they had 1 thousands clearance i was lucky.

Dropped about 1/2 inch. thought to myself. Hey this seems rather extreme, Phoned Bendpak ,Oh that's within tolerances. Hey again thought, I DON'T THINK SO. I went to a couple of shops and compared there lifts. No droppage in arms.

Carriage slopp i call it. I have at least 1/2 inch movement in carriage, again phone. Same old story. YUPP within tolerances. So Here's my question.

If you buy a new vehicle and it wanders all over the highway, Dont Complain cause it's within specifications. And Even thow there is a sticker on the hoist that says Ali or ETL approved. Next time think while you under a vehicle. Was this inspected from the chair of the guys office or did they actually go out and look at it.

I have been in the Automotive industry 35 years, And have never been treated like a criminal, Tell now .

Good luck with getting any warranty if you complain to Bendpak . Remember .it s with in specifications. And dont bother asking for Specifications. There lost in Transit.

 

[brownbagg]

you seem to have a hate for bendpak so go ahead and send it back you be happy. remember you get what you pay for, go ahead and order that mohawk or rotary that you really wanted.

 

[e-tek]

Lots of guys here have had no problems with any BP warranty work. Some have seen BP go WAY out of their way to accomodate people. It would seem to me that they are very high servive-oriented company.
Everyone knows where they are made, it keeps the prices down.
I agree with BB above - return it and get another if that's what you really want! Good luck.

 

[Pachuke]

Thanks guys for your response., I am not a UN-reasonable person. All i asked Bendpak was Please come out and look at this lift. They would not even respond to my request. That was 2 weeks after i received Lift. Now its been almost 2 years and a millon E-mail request later, they will not even answer my mail.

I had a company that install these lifts for them in Canada, Alberta come out and they even told me , You have more balls than i do, Disconnect the power and remove the lift, which i have done. Still with Workers Compensation and Men that work for me refuse to work underneath it. There is no way i can trust this lift.

I do appreciate the lower cost, however i do not appreciate the quality. Rotary at the time came in at least another 2500.00 . That being Said i did find a Company that manufactures lifts in USA and did go look at one in ST Paul AB. It is a Girolift. Man this is real Engineering. NO Cable, pulleys, chains, .

I watched it lift a Dodge Ram 3500 dually welding truck loaded. I was amazed, not a grunt or effort. It was only a 12,000 lb lift. Looked like a 15. So that's where i sit, .

Looking at a replacement . Never to cautious when someone is underneath.

Thanks Guys
Al

 

[Pachuke]

All i can say is Next time i think of saving a dime,. Kick me where it hurts. Ill never compromise quality for safety again.

 

[brownbagg]

something not right about this post

 

[ovilla]

Bendpak is a responsible company that is very customer focused. Check out any past posts about folks that had issues and you'll find that they always get their issues resolved to their satisfaction. Anyway, I wouldn't give up on them - talk to someone higher up if you're not happy perhaps with whoever you're dealing with. Just give them the opportunity to address your issues and make it right.

 

[mechamunch]

something not right about this post

haha, you said it man. highly suspicious.

 

[x2twister]

Pachuke,

Sent a PM.

I'll refrain from using this thread for self-serving interests. I will allow you to post the outcome should you wish to do so.



I am at [email protected] if you need to chat at all.

Sincerely
Gary Mcvay
BendPak Inc

 

[Pachuke]

So You Guys think this is suspicious. Good nice to know that no one believes every thing that is said,.

Now it has been almost 2 years, and many E-mails, someone suggested give them a break and they'll come threw. Well i received a E mail confirming that only after i complained, many many times, they have agreed to come and fix the lift. This is not suspicious,.

Any time you Guys would love to come and have a look . Id be glad to show you. I have nothing to hide. Next time your under a Lift and the arms are drooping 1 1/2 inches,. Run . Hey that's only a Little Dodge Dakota. Try a 1 ton truck. My arms drop almost 2 inchs and a bit,. You should her the Carriages Snap.

But than i guess your employees Do not mind standing under something that may or may not be safe.

 

[Pachuke]

Oh i just watched a Video by the way , of a lift that was supposed to be rated at 12,000 lbs, and they lifted a 15,000 lb piece of steel and the carriages buckled. Made in Japan.

Certified IN USA. This was a company that actually does test to see if there actually safe top use. I was under the understanding that they should be able to lift 1 1/2 times ther actual capacity. Not that i would ever try. That would be Ludicrous.

Good thing for safety standards.

 

[revlover]

Oh i just watched a Video by the way , of a lift that was supposed to be rated at 12,000 lbs, and they lifted a 15,000 lb piece of steel and the carriages buckled.

Seems about right...

 

[PistolWhip]

Any pics or videos of the issues your speaking of? I'd be curious to see what it looks like because its hard to understand what your describing.
Either way, I hope it works out for you and I also hope that you post the outcome positive or negative. You should be as quick to compliment if they stand up and address your issue as you would be to bash for failing to.

 

[chevelle67]

caveat emptor

 

[mechamunch]

He's been waiting two years? What?

 

[e-tek]

Only he and Bendpak know the entire story. As with everything, there's three sides to every story: his, BP's and what everyone else thinks!
Personally, I've had incredible service and have seen 19 out of 20 people say the same.

 

[x2twister]

It was a PM (Private Message) sent to Pachuke so I feel obligated to keep it Private. Curiously, the PM was never responded to even though I had sent it to Pachuke a week ago – nor did I receive as of yet a direct email to myself via the link on this post. Typically that is the frustrating part in customer service - offering communication with no return. However, as Pachuke pointed out, I guess it can be perceived as avoidance. It surely was not my intention. In fact quite the opposite. I am eager to show off in public forums, but given these forums are intended to be informational resources I am reluctant to post what may be perceived as sales rhetoric.

All of us at BendPak, myself especially, view customer service issues as opportunities to shine. Not just on car forums and that was my concern. I did not want it to appear simply as BendPak’s damage control quenching a forum fire to protect our good name. As the Service Manager, I take offence to anyone that may perceive that we only address those persons publicly alleging misconduct. We work very hard around the globe to protect our good name and I make it a personal responsibility to maintain our A+ rating on BBB.

But nonetheless, here it is (was) the PM sent to Pachuke. I will leave it at that.

Gary McVay
BendPak Inc.




Pachuke,

This is Gary McVay, Customer Service Manager at BendPak. I am very sorry to hear about your experience with our lift. I would like to address this for you immediately. I have some concerns that I wanted to cover and then perhaps we could chat via email if needed? ( [email protected] )

Am I correct in understanding that you have ½” of arm sag under load? That yield is within tolerances considering 300% safety factor. Are your arms level under no load? They should have a 3/8” pitched up attitude.

The .0005 tolerance is a necessary tolerance for the pins to be able to rotate and arms swing freely. You mentioned Rotary and Girolift having .001, ours is 50 times smaller than that. Perhaps there is a miscommunication on that number?

Although Girolift may seem intriguing, they are a much lesser known brand for many reasons. However, if you are impressed with their carriage/arm design, perhaps you would like us to swap your carriages and arms with our XPR version. (Seemingly identical to theirs) Take the time to investigate this link that shows details of our XPR models. ( www.astudyinliftdesign.com )

I will be happy to ship you 2 new carriages from our latest XPR design along with a set of 4 interior gear style arms and pins. I will hire the service center that came out last time to do the work at no charge to you. Parts, labor and freight are all on BendPak.

The order is already placed and will be shipping tomorrow on Flatbed to Canada. I will have T&D service center contact you for a service appointment. I hope this gets us going in a positive direction and I look forward to resolving this to your satisfaction.

Gary McVay
BendPak Inc.

 

[revlover]

Only he and Bendpak know the entire story. As with everything, there's three sides to every story: his, BP's and what everyone else thinks!
Personally, I've had incredible service and have seen 19 out of 20 people say the same.

I concur with this statement.

 

[PistolWhip]

caveat emptor

Let the buyer beware!