
Also, just a quick little rant. I was looking up some parts cody this morning. Decided to check a few invoices out. I checked the invoice from having the 8400 pump checked out.
When I got back to the shop the mechanic was already here. But he couldn’t have been here long. He was reading in the diagnostic manual what to check. He hooked his set of gauges up to the tractor. I started it up for him. He hooked up another test gauge at 2 different test ports. I started the tractor and ran it for him. He checked his gauges. He read up in the manual every time before doing something. Then he used my socket to remove a valve from the hydraulic pump. He checked the spec on it. It was out of spec therefore further determining that it was indeed the pump that was the problem. He checked a few more specs in the manual to make sure he wasn’t missing anything.
We went over the issues I had a third time. Referred to a few more things in the manual. Then we discussed the options on getting a new or remanufactured a pump. He said he’d take care of talking to parts for me. I briefly mentioned my tool sales to him, gave him my card, we were done. I’d say at the most he was here just over an hour.
I checked the invoice today from that trip. It cost $115 in mileage just to get him over here. The rest was $493.32! What! It was maybe over an hour. Half of which he spent educating himself, one of the 4 tools he actually used was mine. It was a quick diagnostic check. That’s crazy.
I guess I’ll use this as yet another reason why I need to further educate myself so that whole situation can just be avoided. But I also feel like I’m these situations the should have to investigate a little before they get to the customer and it’s on the customer’s dollar. I understand it’s different when you’re right there. But when literally over half of the time was him reading through the manual to read what to do next, that shouldn’t be on us. That should not qualify as labor cost.