To avoid these ads, REGISTER NOW!

beware ebay sellers with snap-on

B

back2class

Well-known member
Joined
Jan 7, 2009
Messages
2,723
I listed 2 snap-on sockets and snap-on pulled them. I called ebay and they said it was because snap-on requested they do so. Turns out since I stated snap-on has a lifetime warranty that was a violation since warranty does not transfer. Who knew. It got my account suspended untill I filled out a quick lesson on rules and promised to reform my ways.
Just a heads up that snap-on is even more on the warpath.
 
To avoid these ads, REGISTER NOW!
G

gatewaysysop

Well-known member
Joined
Nov 11, 2008
Messages
3,293
Location
Arizona
back2class said:
I listed 2 snap-on sockets and snap-on pulled them. I called ebay and they said it was because snap-on requested they do so. Turns out since I stated snap-on has a lifetime warranty that was a violation since warranty does not transfer. Who knew. It got my account suspended untill I filled out a quick lesson on rules and promised to reform my ways.
Just a heads up that snap-on is even more on the warpath.
Click to expand...

:wtf:

Wow. I used to see the warranty being touted all the time in auctions. I wonder how many sellers are getting hit by this? I imagine it must be a good proportion of those selling SO. Ouch.
 
O

oldtools

Well-known member
Joined
Sep 15, 2008
Messages
2,706
SO sockets are not life time gaurantee? Paying all those premium for nothing? If they claim their tools are so good, they should back it up.
 
S

Snappy

Well-known member
Joined
Nov 26, 2008
Messages
1,914
Location
S.E. PA
Sounds familiar:mad: They removed 3 of my auctions total. The seller is suppose to email Snap-on to find out the actual reason why they ended the sale. I emailed them all 3 times and they never got back to me. Actually , I'd like to meet these jerks in person.:rant: Ebay finally emailed me & said the reason my listings were "probably" removed was becase I stated that the item was warranted through the mfg.:monkey_pi WTF ? I think they are really just pissed because I'm selling S.0. stuff. I never had any questions asked when I warranted stuff on the S.O. truck. :thumbup:I think these clowns have too much free time on thier hands !:fawk:
Scott
 
M

mmg440

Well-known member
Joined
Oct 24, 2008
Messages
360
Location
Dixion, Missouri
oldtools said:
SO sockets are not life time gaurantee? Paying all those premium for nothing? If they claim their tools are so good, they should back it up.
Click to expand...


To me it would seem all the major tool manufactures are trying to limit warranties (I am referring to corporate rules of warranty) to limit there losses. It will abandon customers and loyalty but this it not the part the daily operations of such company's are looking at it is merely profit and loss for the moment. It is amazing after years of education said company's can forget what got them were they are to begin with. The prices certainly have not gone down to reflect the reduced customer service and satisfaction.

I am having a hard time believing some of the "premium prices" SO and Mac are trying to charge for limited warranty items. I am glad I am not really having to buy a large amount of tools at this point.
 
Last edited:
A

Adam McLaughlin

Well-known member
Joined
Oct 13, 2008
Messages
1,843
Location
Santa Rosa, CA
I gotta jump in on that point for a moment. I spent 21 semesters almost completing a PhD in Economics at Cal.

One of my pet projects was equating prices of goods over time. If you compare Snap On tool prices from the 20s, 30s, 40s or 50s to now, you will see that now the tool prices are higher, MUCH higher than they were many years ago.

I have always tried to figure out why this is. Did the tool trucks start to finance about this time, and adjust prices accordingly, or... did they just multiply the prices by 3 or 4 times for some other reason?

Adam
 
K

kythri

Well-known member
Joined
Jan 3, 2007
Messages
6,330
Location
Lebanon, OR
Eh, it's the same reason that diamonds are more expensive than colored gemstones: marketing hype.

Price something high, people think it's premium, people clamor to buy it. Tack on the "professional" image, the limited accessibility (via the franchise truck dealers, not available in any store, only available online from one source, etc.), and you've got a mega-hit.

It's a great racket, if you can make it work, and apparently, they can.
 
To avoid these ads, REGISTER NOW!
L

lbgradwell

Well-known member
Joined
Mar 21, 2007
Messages
4,707
Location
Oakville, ON
zuspiel said:
Wow. I feel your pain... Is that a hollow, sheet metal ratchet??? I think I see a seam... :puke:
Click to expand...

No, it's a Bahco ratchet. Probably quite decent, but not SO.

Even though SO owns Bahco, the Seller ought not to be able to say it's "made by SO"...

I'm actually happy that SO is cracking down on the whole warranty thing. That is, I'm not happy they don't actually honour their warranty like they should, but at least the Buyer may not be duped into thinking the tool can be (easily) warranted. As a corporate entity, SO blows...
 
Last edited:
K

kythri

Well-known member
Joined
Jan 3, 2007
Messages
6,330
Location
Lebanon, OR
Sadly, eBay doesn't really care if their buyers get shafted, as long as they get their money.

I can't tell you how many times their "Powersellers" consistently violate eBay's policies on keyword spamming or other blatant fraud, but they continue to get away with it, because eBay is making out like a fat rat on the deal.

"Sockets that snap on to a Mac or Matco ratchet for the craftsman" - we've all seen it, I'm sure.
 
R

Richard Givan

Well-known member
Joined
Nov 26, 2008
Messages
230
Location
Richmond, KY
kythri said:
Eh, it's the same reason that diamonds are more expensive than colored gemstones: marketing hype.

Price something high, people think it's premium, people clamor to buy it. Tack on the "professional" image, the limited accessibility (via the franchise truck dealers, not available in any store, only available online from one source, etc.), and you've got a mega-hit.

It's a great racket, if you can make it work, and apparently, they can.
Click to expand...

The exact same process works for Rolex watches. It's a good product, sure, but not for the prices they charge. They continually and artifically raise the retail prices, too, which inflates the value of the used product, thus making everybody buy into this mystical concept of enduring value.

But everybody knows a Rolex when they see it (though I suspect strongly it's a fake), so the demand stays strong and they can keep it going. In the public mind, the cachet of the brand is unshakable.

An Omega watch is every bit as well-made, accurate, and durable (some ways slightly better, some ways less), but can be had for about 35% of the Rolex prices which more accurately reflects a true pricing structure.

But, got to say, I can't blame Rolex for milking it for all it's worth.
 
P

paramudduck

Well-known member
Joined
May 24, 2007
Messages
1,758
Location
ohio
Yet another example of why I seldom buy or recommend Snap on these days.

With all the crappy dealers and the even crappier tricks corporate pulls. It isn't worth the premium.

What made Snap on was the salesmen coming to the shops from the beginning. So it's not a new thing, just higher prices for status and bling factors.
 
E

Elwood77

Active member
Joined
Nov 12, 2008
Messages
28
Location
Connecticut
I hope this will help bring the price of used SO tools down a bit.
In my area the pawn shops charge almost full retail price for worn out & broken SO tools because "they have a lifetime warranty... so it's like your buying a new tool...." blah blah
 
M

Merkava_4

Banned
Joined
Dec 26, 2007
Messages
14,518
Location
Clovis, CA.
Almost every auction with a Snap-on item, the seller is pushing the life time warranty bit - are you guys saying the seller's not supposed to say that?
 
S

Skyline

Well-known member
Joined
Nov 11, 2008
Messages
3,586
If you buy something online off the Snap-on web site, it makes you "Accept Now" a page of legaleze that says that the warantee is not transferable from the original purchaser. This disclaimer was added in the last few months.

Now in real life, since 99% of S-O tools do not carry a serial number, returning a used broken item should not be too big a problem. Do they expect you to show a receipt? That would be nuts. I have Snap-on tools that I've owned for 30 years! Let me see; where did I put the receipt for that 10mm wrench I bought in 1980??? If an item has a serial number...you could have a problem unless a friendly dealer helps you out with a return; who knows.

The bottom line is this.....Snap-on HATES the fact that 1,000 S-O tools sell every day on eBay. They hate even more that a portion of these are sold new, (which in theory violates franchisee rules). They are just doing everything then can within legal limits to be a general PITA to eBay S-O sellers. But if they could legally shut it down, it would already be shut. The law is in the favor of the sellers though; as copywrite and trademark limitations of sale pretty much go out the window once a product leaves a legitimate sales source. That does not mean you can make false claims about a product, or use the trade name improperly, but they can not stop you from selling an item you own legally.

I agree that much of the new S-O stuff being sold on eBay is a legitimate problem. But I think S-O is dead wrong about thinking that eBay is hurting them. A strong secondary market for their product HELPS new sales enourmously. If eBay did not exist, people would still be able to sell their used, unwanted tools; they just would get less money for them, and probably have a much harder time finding a buyer. Don't you feel better about buying an expensive S-O product knowing that you could sell it in a minute for a good chunk of new price?
 
Last edited:
T

TangoFoxTrot

Well-known member
Joined
Jan 23, 2009
Messages
1,961
My guess is the dealers that sell the tools off the truck are getting really pissed that so many of their potential customers are buying Snap On, both new and used, off of Ebay instead of their truck. Snap On Corporate is probably trying to wrangle this in to placate their angry dealers. I've seen other companies where this has happened, and dealers who bought certain territories are getting undersold. It's almost impossible to control this in the internet age.

Snap On has always played games with their warranty coverage. If you try and get an older tool warrantied through a dealer that's never laid eyes on you before, he's probably going to put up a fight and give you the "official" company line.

I think Snap On would sell a lot more tools if they just had a policy similar to Craftsman where they pretty much just had a no questions asked return policy. They certainly should for what they charge. How is it that Sears can afford to have this policy, but Snap On, with their obscene price mark up compared to Sears, can't?

The ******** corporate policies of Snap On are just one more strike against the company in my eyes. The prices they charge for their products at are no where near what they cost to actually produce. This board has already shown where Snap On will rebadge another company's product, and markup the price 300-400% for the identical item. Isn't reasonable to think they probably use that same sort of markup with all their other products?

I'm not questioning the quality of Snap-On's product, but their entire sales model really does gouge the consumer with an obscene markup.
 
You must log in or register to reply here.
To avoid these ads, REGISTER NOW!
Top Bottom