Have you tried calling Quincy?
I tried via website and they point to local distributors. And I didn't get anybody contacting me back. I guess I should call.
I always think about another experience from my life. I work in IT and computer is my main tool. So, I got best Lenovo at a time with 24hr same day service. Guess what? In 2 years it broke and it was on Friday night.
At that time I was working without weekends and needed computer. But 24hr service is business days. So, technician came in on Tue of next week(can't do Monday) and they had to _order_ part which would take a week. I called and argued and they overnighted this part so I had computer running exactly one week after it broke. 24hr? Really?
I am not saying HF=Apple by any means (quality wise). But I buy Apple only since. They are here in 2 locations. I can drive pretty much any time and drop my laptop/phone for repair and it will take couple hours to fix or replace. This is huge. This is not about Apple being better than Lenovo, it's about my convenience.
So, right now I have to jump through hoops, call and beg so they take my money but then if I have issue with pump/equipment they most likely going to tell me it's "improper installation" or "misuse" or something else like that. There is plenty of reviews of Quincy pointing to that. And of course I'm not going to hire "licensed" Quincy technician to install that pump. And if I get other "reputable" pump, how are they going to go about warrantly? I know, they will ask me to ship 150lb pump to them for inspection and then they will want me to pay for shipping back to me (if they honor warranty)
Yes, I'm not a business and for home use I just need what I need, not "the best"
My only concern with HF pump is a noise. I do prefer slower spinning quiet pump if possible.
Will take current pump apart and see what I have and then decide.
P.S. I'm not HF fan at all, but $$ and convenience - wise there is no alternative right now. And I don't think HF pump will break with my use.