Bring it to their attention they will make it right. They always do. And in response to you question I think I have gotten something used, but it was slightly. A new set of the 15-19mm mini ratcheting wrenches (fabulous to have by the way). They came off the truck in new packaging. Most of them seemed oily, not clean machine oil but dirty oil. They were covered in fingerprints. One also had what appeared to be some crud in the groves of one of them. They all worked flawlessly none were marred or harmed in any way so I didn't even say anything about it. Lifetime warranty regardless so in this particular case I let it slide. I was pretty disappointed at the same time though I expect better than that out of them. But in this particular case I figured it mattered very little if they were hot off the line or fresh out of some deadbeats box that didn't pay his driver. All I know is they have a good home now and I am happy with them. Now depending on the product, like in your case I would not let that go.
