Brand New Rusty Tools?

[Pudge87]

Just wondering how often this happens with orders purchased online. I ordered a pair of Gearwrench pliers from Advance and IMO they came in, in pretty bad shape for a new tool. I took them to a local Advance and they swapped them no questions, but I don't think I would've ever sent this to a customer.

 

[jjjrmx5]

If they sit in a large warehouse with limited climate control and lots of temp swings that could happen in less than 6 months.

I had a box stored at a facility and was gone for 4 months from that facility that had a constant influx of deliveries and open/closed dock doors along with no A/C and had a full set of C'man pliers 2 months old look like that after 3 months.

If they sat in a shipping container from Taiwan or SE Asia where humidity messes with tools daily, then yep to that too.

Warehousing metal items takes skill.

Some retails don;t understand it or move stock so slow they pay no attention.

I'm glad they don't sell milk.

 

[jeremy v]

It looks to me like you may have received a customer returned item. Look at your second picture just to the left of the hinge rivet and you can tell that the rust has grown in the pattern of someone's fingerprint. Someone probably bought it and handled it a bit putting their finger oils on it and then returned it and it rusted during the time it took to end up in your hands.

I have only had one bad purchase from Advance Auto. It was a Gearwrench socket set that was obviously previously used upon looking at it. There was grease inside 3 of the sockets, slight knicking of one of the sockets, exterior scratches in the chrome and one socket had dried rtv silicone in it. I called Advance and they fixed the situation quickly and painlessly, but it is still always nicer to not have the problem to begin with.

 

[Duct Tape Man]

You're in SC, right? Hot humid air, explains the rust. However, I agree, I would have never sent this to a customer as "new".

 

[Skin]

Yea that's pretty bad, but they will all do it in time anyway. Every brand I have from Channellock and WF made Craftsman to Snap-On and Knipex has light rust on it. Its just what happens to natural finish pliers combined with humidity. Every once in awhile I just give them a light rub of WD40 so the rust on my stuff is more or less cosmetic and that stops actual scale from being formed. Using them often helps a lot too.

 

[Pudge87]

You guys seems like you would've done the same thing. I'm normally not the person that will nit pick everything, but I just thought that was bad.

On another note, the GearWrench 3/8 wobble extension set and the OTC Compression Tester on the same order, came in perfect. In no way I'm trying to bash anybody with this thread.

 

[jjjrmx5]

You guys seems like you would've done the same thing. I'm normally not the person that will nit pick everything, but I just thought that was bad.

.

I would have sent those pliers back all day long and asked for a new pair.

If NLA then I would ahve stated at 75% off and settled at 50% or just give me my money back.

I deal with rust both surface and more from flea mkt tools every week, but if buying new, if I gotta put time in to pretty them up new from the factory they better have come at a "wicked-cheap" price. LOL Boston style.

 

[joshmodelskidoo]

salt water from the boat ride also could probably be a factor, but mostly temp changes i would think

 

[G_P]

It looks to me like you may have received a customer returned item. Look at your second picture just to the left of the hinge rivet and you can tell that the rust has grown in the pattern of someone's fingerprint. Someone probably bought it and handled it a bit putting their finger oils on it and then returned it and it rusted during the time it took to end up in your hands.

That is definitely someones fingerprint rusted on there. Was it in any sort of packaging when you got it? Or just the pliers in a box?

 

[Pudge87]

Figured somebody might have asked, so I took a pic of that too. Yea it was in a package, and it did somewhat look like it had been opened, but its nothing more than a couple of plastic snaps that hold the package together.

 

[davethorik]

one of my coworkers bought a brand new set of starrett solid-rod style inside micrometers from msc. they arrived and all of the stems were rusted badly. msc made it right with him with another clean set. mustve been a fluke

 

[Hootbro]

That fingerprint could have even been from the factory worker in China who packaged it.

I bought a watch one time that came in with a fingerprint on the inside of the crystal. It happens.