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Brick and Mortar Locations?

jeepnut24

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A simple question I have been wanting to ask for a while. Why don't the truck brand tool companies have any brick and mortar locations? I realize there are expenses and trying to cover the country would be difficult, but why not at least a store in some of the larger cities? As a weekend warrior, I would love being able to hit a brick and mortar location to pick up new tools and warranty broken tools. Shopping online is great, but talking in person is much better. You know, real service...:thumbup:
 
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Fedwrench

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This has been discussed before and that's ok. I think the main reasons why there aren't real stores are: The sales model is based on truck to shop service and pay while you earn lifetime weekly payments. Mechanics often work long hours too include weekends (some shops here are now open on Sundays) and can't make to a store during lunch. Secondly, most people not in the trade experience severe sticker shock when they see the tool prices. With dealers visiting the shops, they tote and promote new tools or tools on sale for the techs to see and feel. Although the best shopping is to see what the money making techs in your shop use.
Snap on had stores in a few areas several years ago but, I believe they're all closed now.
 

Davefr

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A simple question I have been wanting to ask for a while. Why don't the truck brand tool companies have any brick and mortar locations?

Because 99% of the tool buying consumers wouldn't pay truck brand pricing and professional mechanics don't want to spend their off hours at B&M stores.

Retail locations depend on high sales velocity to cover overhead. I don't think boutique tool sales would even cover overhead. And besides that you'd get the truck dealer's in a frenzy over the channel conflict.
 

Shadowdog500

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Find out the nearest truck brand guy lives in relation to you and go to his house. I have a Snap on guy practically around the corner from me. If I need to see him, I give him a call sometime during the day and usually arrange to meet him at the truck in his driveway sometime after dinner. Works great for me because I can get access to the truck practically any time I want and don't have to wait for him to come to me.

Chris
 
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jeepnut24

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I would think this would compare well to Apple and their stores. They offer a product at premium and they still do well with a B&M location.
 

Davefr

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I would think this would compare well to Apple and their stores. They offer a product at premium and they still do well with a B&M location.

Apple is a consumer oriented product offering that appeals to the masses. Truck tools are not.
 

Yojinbo

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I think the comparison to Apple is fair. If you want to get closer look at what Hilti has done with both stand-alone stores and "Pro Shops" inside HDs stores.

A fun thing to do on a Sat morning is hang out by your Hilti store in your Home Depot and count the number of times a consumer says "But I can buy an XXXX brand for less right over there...."

I'm not convinced that Hilti is making any money staffing these outfits...
 
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jeepnut24

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Apple is a consumer oriented product offering that appeals to the masses. Truck tools are not.

Apple is a premium priced computer/electronic supplier that is appeals to the minority of the computer market. How is that different than truck tool brands that offer a premium tool targeted at a sub market? It seems like there are enough of us not on a truck route that would buy from a BM shop rather than online. It is clearly working for apple as they are gaining market share. I think the truck tools would easily appeal to the masses if they were more visible to the regular consumer.
 

48548

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I would buy from a Snap ON store if i could and work on a good customer relationship and discount, even better, plus seeing all the tools in person would make me buy more as well. But I am also a weekend wrencher...
 
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geko29

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I think they'd do better by contracting with a small retail chain like Ace or True Value to set up microstores inside existing locations, rather than opening their own stores. Hell even one of the auto parts chains might work.

But even then, it's a bit of a stretch, as there's a limited market, and part of the value included in the high prices is that the store (and service center) comes to you and financing terms are available. Eliminate those advantages, and 99% of customers will buy the house brand tool for 1/10th the cost with a lifetime warranty. Volume just won't be there.
 

back2class

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I see a big problem with the idea. The markup is huge because of the middleman on truck brand tools and the liberal monthly payment options. If you price lower than the driver charges, your core biz model is screwed. I also think the truck brands have built a bit of a cult following that most buyers, even of premium tools would not be lured into as they are overpiced. They have built a market out of convienence and financing...thay have no real advantage in the brick and mortar world. Not when you can already buy top shelf tools like Armstong, Proto and Wright off the shelf and they are every bit as good. Outside the Automotove repair world nobody cares if their wrench is Proto or Snap-On.
 
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jeepnut24

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They have built a market out of convienence and financing...thay have no real advantage in the brick and mortar world. Not when you can already buy top shelf tools like Armstong, Proto and Wright off the shelf and they are every bit as good. Outside the Automotove repair world nobody cares if their wrench is Proto or Snap-On.


ZERO convenience for those of us weekend warriors not on a route. Sure I could work with a local dealer, but still not exactly convenient compared to a BM location.

The other thing going for them are name recognition. Armstrong Proto, and Wright are great tools, but with little recognition to the average consumer. While most people buying tools know Mac, Snapon and Matco. They just cant easily get them locally if they want them. Apple used to have this issue as well, but the slowly increasing number of BM location is solving that. Plus some sales through other BM locations. They can keep the financing and the prices, just make it easier for us weekend warriors who want face to face service.
 

Bruce Lancaster

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There is SOME willingness to pay more for higher quality name brand stuff in a retail location. If I go to Home Depot, I can buy pliers in three places: The ones in the tool aisle are nameless Chinese ones for dirt cheap. I dislike this kind of stuff and use only good brand antiques, BUT a lot of this low cost stuff really does seem to be entirely adequate and strong enough for considerable use.
Across the store, there is a tool section in the electrical area...I can buy Klein tools, which I consider pretty damn good in pliers at least, for a LOT more than Chinese stuff. Right next to the Klein pliers are more pliers with a brand name (cannot think of it) that look pretty good and cost about half of Klein.
This stuff has been that way for years, which surely means there are three grades of customer spending money at their different levels in a mass market setting.
I think truck tools, though, raise the ante too much for most normal people. The price differences between China, decent brand like Craftsman, and the ********* Snap-on stuff are enough to terrify the guy changing his oil in his driveway.
Mechanics need good tools, but other driving factors are status (I suspect the mech with Craftsman wrenches in a garage full of Snap-on users gets a lot of ridicule, even if his tools never break!) AND, probably very important, Snap on stuff is pretty easy to cash in when you are done with it. That is a real benefit that would be meaningless to the hobbyist with a little toolbox with a handle on top.
 

Davefr

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ZERO convenience for those of us weekend warriors not on a route. Sure I could work with a local dealer, but still not exactly convenient compared to a BM location.

Yes, but weekend warriors in search of high end/expensive/cult tools is a very tiny fraction of the market. (Definately not enough to generate the sales velocity needed to support a B&M store.)

GJ members are not normal in terms of consumer purchasing demographics.

SO seems to have addresses this market with an online presence and free freight.
 

daveblank

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Apple is a premium priced computer/electronic supplier that is appeals to the minority of the computer market. How is that different than truck tool brands that offer a premium tool targeted at a sub market? It seems like there are enough of us not on a truck route that would buy from a BM shop rather than online. It is clearly working for apple as they are gaining market share. I think the truck tools would easily appeal to the masses if they were more visible to the regular consumer.


The # on consumers with computers far out weighs the # of consumers that know what tools are for & how to use them. Computers become outdated on a regular basis, lots of tools don't. Snap On has tried it, it didn't work.
 
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