A few weeks ago I broke the tip on a Snap On screwdriver. I work in Abq, NM and a Snap On truck parks near Starbuck during lunchtime so I stopped in. The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in. 
Broke my first Snap On tool.
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The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
Bigblue&Goldie
Well-known member
Is that typical of them to put a new blade in? I figured they'd swap out the whole screwdriver.
owenst7
Well-known member
A few weeks ago I broke the tip on a Snap On screwdriver. I work in Abq, NM and a Snap On truck parks near Starbuck during lunchtime so I stopped in. The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
Just the tip?
Did she spit on it?
CV90
Well-known member
yup, and i guess there's the possibility that if you destroy the handle that they put the old tip into a new handle
just the tip
OP
Just the tip.
Jweebothee
Well-known member
A few weeks ago I broke the tip on a Snap On screwdriver. I work in Abq, NM and a Snap On truck parks near Starbuck during lunchtime so I stopped in. The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
What area of the city? i can never find a truck when i need it lol, but always see them when i have no time
IME you can get the shank replaced(more than once if you are a heavy user) but once you buy a handle, it's yours to keep. Take care of your "handle".
Tinner
Well-known member
I've gotten a whole new screwdriver a few times, usually just the blade. I know one driver who would replace the whole thing when he needed the handle to replace a really bad one in a used set.
It's always been their policy to just change the part that's bad.
JAKE-THE-TOOL-MAN
Well-known member
I'm not sure how it works with the newer instinct soft handles but I've gotten blade replaced in a few of those and whole screwdrivers replaced on a few hard handles from them crumbling or from solvents destroying the handle. I was never a huge spender like some on the truck but I probably bought enough from my old driver for him to hook me up on warranty a few times.
the.wong.kid
Well-known member
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snap on usually only warranties the blade, not the handle part
espyking83
Well-known member
How'd she handle the shank, stud?
TKM
Member
a few years ago i bought a rough frazzled tool box at an estate sale ,once the property of a mill wright
Inside among other things were three ½ ratchets beyond help --A sears,A Canadian tire and a Snap on As I walked into Canadian tire i held the wrench up to the girl behind the counter ,she pointed to where the new were in and out in less than five Sears the transaction took at least thirty minutes because the Sears guy wanted to talk about his home projects ,we still visit
The snap on guy- the transaction took better than a month and at least five trips to the truck,in the end i wore him down and got my wrench repaired i suppose if you spend a couple thousand it might be easier to get warranty I certainly would not seek them out for new tools
Inside among other things were three ½ ratchets beyond help --A sears,A Canadian tire and a Snap on As I walked into Canadian tire i held the wrench up to the girl behind the counter ,she pointed to where the new were in and out in less than five Sears the transaction took at least thirty minutes because the Sears guy wanted to talk about his home projects ,we still visit
The snap on guy- the transaction took better than a month and at least five trips to the truck,in the end i wore him down and got my wrench repaired i suppose if you spend a couple thousand it might be easier to get warranty I certainly would not seek them out for new tools
Buckgnarly
Well-known member
OP
The truck parks off Eubank & Central behind Chili's/Taco Cabana/Starbucks between 1200-1300hrs.
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daddy2coull
Well-known member
A few weeks ago I broke the tip on a Snap On screwdriver. I work in Abq, NM and a Snap On truck parks near Starbuck during lunchtime so I stopped in. The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
Was it a flat blade screwdriver tip? Now be honest, we're you honestly using it on a slotted screw?
OP
Flat tip on a vintage Homelite case.
daddy2coull
Well-known member
Just thought I'd ask. You don't get many slotted screws on vehicles these days and they always seem to break lol
mykvr6
Well-known member
you know I have a mini soft grip flathead that I broke the tip off as well. Just the very end snapped off all the way across. You can still use it as a flathead, its just slight thicker and of course about an 8th inch shorter. Weird. I was actually using it on a slotted screw on something small. I can't remember. But I hardly use that set, I keep it in the drawer in the house for little screws on toys or whatever, couldn't believe it when it happened.
G_P
Well-known member
If the truck gives you any trouble, just call/email Snap-On directly about the warranty issue. They have always been great to me and get the new tool or parts sent out fast.
Herod
Banned
You violated the Snap On warranty and expected them to honor it? Then criticize them when they went above and beyond?..... Do your research before you start trolling.....
I warranty stuff on the snap on truck all the time. I don't have an account and I've never bought one tool off a truck. Ever.
Buckgnarly
Well-known member
So what's your point? You also violate the warranty but have a driver that is good enough to warranty stuff anyway?....
MikeF2316
Well-known member
That could be dangerous to your (my) wallet, knowing where a tool truck was for an hour every day.
Bigblue&Goldie
Well-known member
I love when people ***** about tool companies not warrantying tools that they bought second hand. I can guarantee these same people wouldn't warranty a ******** thing if they owned the tool company.
Herod
Banned
You violated the Snap On warranty and expected them to honor it? Then criticize them when they went above and beyond?..... Do your research before you start trolling.....
Here's the point....you called that dude a "troll" for telling his story and doing something that can be done. From your self-righteous soapbox.
I have a shoebox in my truck where I put all my broken snap on. You can bet when I see the truck guy in a parking lot...he's fixing or replacing my busted up stuff. I've done it many times.
Do you really think puffing up and calling that dude names was appropriate?
Buckgnarly
Well-known member
Wow!....
......when you make posts criticizing a company about warranties that should not even be warranties, then in my opinion, that is trolling. It's done way too much on here, and it gets old.And nowhere did I call him a troll, I said he was "trolling".
Do you think puffing up your chest to the poor driver is appropriate?
actually, snappy requires a receipt...if you're at a shop on a guy's route most of the time you can get anything warrantied, if you buy something from time to time
good on the guy that he'll warrant the stuff, when he doesn't have to...do you ever actually purchase anything from him?
jeffmoss26
Well-known member
here we go again!
Cope
Well-known member
I've been buying Snap On tools since 1965, and this is the first I've heard of this requirement. Several members here have called Snap On because they don't have a dealer and Snap On sends them replacement tools. That may be one dealer's way of dealing with warranty.
Lookin4'67Galaxieconv
Well-known member
A few weeks ago I broke the tip on a Snap On screwdriver. I work in Abq, NM and a Snap On truck parks near Starbuck during lunchtime so I stopped in. The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
Shouldn't you have put the blade in?!
Cope
Well-known member
Probably not like your avatar, but I knew a couple who were both Mac dealers, and the wife was attractive.
Herod
Banned
Buckgnarly;4370842 Do you think puffing up your chest to the poor driver is appropriate?:spit::headscrat[/QUOTE said:
most drivers say nothing of it to regular customers...but joe blow off the street with a bucket full of stuff he just got that weekend at the swap meet? yeah, they can refuse that if they want to
jeffmoss26
Well-known member
I don't work at a shop either so I don't have a regular dealer...but when I do call the guy it's always to buy something, I may have him fix a broken tool at the same time and he usually does not mind.
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+1
The Snap On dealer is a female named Marsha and was super, we chatted and she put a new blade in.
+1