Broken snap-on hand tools

[Poe34]

Hey guys, what is the best way to get my broken snap-on tools replaced? I kept them in my truck for a while hoping to see a truck at a local business, but of course, I didn't spot one until I took the tools out, lol. Should I just ask a local repair shop when the truck stops there? Are they usually on a schedule?

 

[Snapped-off]

Reach out to snap on directly via phone or email. I've never personally had an issue doing so while inbetween trucks.

As long as it's not a bucket full of old rusty tools, they shouldn't give you a problem.

 

[Rinspeed]

Awesome customer service but I have called the couple times I needed it.

 

[2ndGearRubber]

Call customer service, have your part numbers for the tool ready.

 

[rust in the eye]

I'll second all the above. Just got off the blower with them minutes ago myself.
877 762 7664

 

[SRSemenza]

I'll second all the above. Just got off the blower with them minutes ago myself.
877 762 7664

For the technology challenged ......................... also known as the horn.

Seth

 

[Jgaz]

Twice since I retired (10 years) I’ve used their warranty services.
Emailed them both times.
Once I had a conversation established it was simple to email them photos or what ever else was needed to handle the warranty

 

[mreisner]

For the technology challenged ......................... also known as the horn.

Seth

I know I can't be the only one thinking this..

 

[oldschoolcraft]

Snap On's official policy is you need to be the original buyer with the original receipt. I've only reached out to them twice for warranty, both times due to QC issues with new tools I bought direct.

Both times upon emailing them they sent me a scripted response asking me to respond with a copy of the receipt. Both times I gave them the order number.

I've heard people have had success getting tools warrantied without receipts by calling in

I've never been on a Snap On truck but I've heard many drivers won't want to warranty a random person's tools because of the effort on their part. They may deny you. They are independent franchisees and while they can get Snap On to send them a replacement tool, they have to fill out paperwork, and if you didn't buy the tool from them, and you aren't going to buy more tools from them, they have little personal incentive to help you other than being a "good guy" or karma or word of mouth.

 

[yardiron]

It helps to open and account with them, whether your buy anything or not, at least that way they have you the system. I've had a Snap On account for about 45 years or so but never had to deal with them by phone until about 12 years ago. Many of the local dealers all seem to have gone away. The few that are left won't deal with walk on customers. Apparently if your not in their 'territory' they can't sell to you and have no interest in warrantying anything. I rarely bother anymore and just call them for warranty.
Something that's either good or bad, depends how you see it, is that with screwdrivers, they tend to just replace the whole screwdriver rather than just swapping out the blade as a truck will do. If the original is no longer available, the set is no longer complete. I have half a set of rubber grip screw drivers that I hate because of this. My originals were all black plastic handles not rubber that gets slimy when greasy.
I called a few years ago about a replacement end cap for a ratcheting screwdriver and they sent me a complete new ratcheting screwdriver.
I've never had a problem with warranty.
Calling them is faster and they've always sent me a shipping label for returns.

 

[Wamsutta]

.

 

[oldwino]

I’ve usually dealt with my driver but on one occasion after I retired I called into customer service about a broken hard handle screwdriver. Just wanted to order a replacement handle but they said it would be easier to just send me a new screwdriver. No pictures required. They asked that I destroy the old one

 

[seber]

I’ve usually dealt with my dri

 

[seber]

I’ve usually dealt with my driver but on one occasion after I retired I called into customer service about a broken hard handle screwdriver. Just wanted to order a replacement handle but they said it would be easier to just send me a new screwdriver. No pictures required. They asked that I destroy the old one

I've done the same. So I destroyed the shafts but repurposed the handles.

 

[oldwino]

I did the opposite, I destroyed the handle and repurpposed the shaft

 

[jsaw]

Do you have any friends that are mechanics that have a snap-on dealer if so give it to them and get them to warranty it for you

 

[zendriver]

Some years back I contacted them for replacement 15mm socket, they kind of gave me the “third degree” over not having a receipt for tools I purchased 40 years earlier

Mechanic where we work, I had a snap on that would get testy, if another employee wanted him to do a warranty exchange

No doubt regular customers he treated better

 

[boom10ful]

I just tried to warranty my Snap On ratchet that I purchased four years ago through Mcmaster-Carr. Even with the invoice they were unable to help me and referred me back to Mcmaster for warranty. Mcmaster however switched suppliers at some point and they sent me a Matco ratchet instead. Not too happy with Snap on and just reinforces my decision to keep buying Icon or Tekton. What's the point of paying a premium for subpar service and my Snap on truck never shows up?