called So for warranty

[warmpancakes]

3 screwdrivers and a wrench, they told me "new items are on the way and I should field destry the old items"

they told me theres no reson to send in old items

 

[Bjkearns]

well then whats the issue?
you get to hold onto the old tools and are given new tools seems pretty generous and good for you

 

[Mr.Nutcase]

What brand, Gearwrench?

 

[Crash913]

What brand, Gearwrench?

Snap-on I believe

 

[warmpancakes]

yes snap on but whats to stop a dishonest person from selling the old tools or swapping them with a truck guy?"

 

[Moose-LandTran]

yes snap on but whats to stop a dishonest person from selling the old tools or swapping them with a truck guy?"

Nothing...

 

[supraman1990]

I would say Karma.....

 

[warmpancakes]

just called them again for some reason the wrench is being replaced by a s9479a socket its a dodge van/truck ball joint socket? uh ok ? and the order shipped today

 

[Jeepguy]

i just ran into this with them. any individual tool that costs less than $X amount for SO to manufacture they consider it "not worth taking back" shipping is usually more than what its worth.

 

[warmpancakes]

just did some research and the socket is the large one for C bodies and trucks I need the small one for the a,b,e bodies that i work on darn

 

[Teken]

This is where it hits pay dirt . . . High price up front, and excellent service after the sale!

 

[warmpancakes]

for all the craftsman warranty people I have to drive to sears snap on I made a phone call and they sent a free catalog too

 

[Crash913]

So if you needed those tools RIGHT NOW you would be singing a different tune right?

 

[warmpancakes]

if I needed them right now I have other issues they are a ratchet screwdriver and 2 flat heads plus a "fan clutch" wrench If I only have 2 flat head screw drivers in my box 30 got stolen

 

[mrshaun]

well sight unseen they went by the closest part number i guess. If they would have had the tool in hand it would have been different. do you have a dealer close by?

 

[warmpancakes]

I have a dealer close but he *****, he doesnt want to warranty stuff , he says screwdrivers with twisted tips is "abuse" im moving in a few weeks and the driver in that area is the guy i used to deal with he is great will pretty much warranty anything unless its blantant abuse like the 1/2 extension I used as a punch

 

[Moose-LandTran]

I would say Karma.....

Ha.. Okay, Earl..

just called them again for some reason the wrench is being replaced by a s9479a socket its a dodge van/truck ball joint socket? uh ok ? and the order shipped today

Get them to send you the right one.

i just ran into this with them. any individual tool that costs less than $X amount for SO to manufacture they consider it "not worth taking back" shipping is usually more than what its worth.

Your avatar makes me want to puke.

just did some research and the socket is the large one for C bodies and trucks I need the small one for the a,b,e bodies that i work on darn

Again, call them and get them to send the right one.

If I only have 2 flat head screw drivers in my box 30 got stolen

What???

 

[warmpancakes]

sorry it should be if there was only 2 flat heads in my box the other 30 were stolen , I have a magic tool box drawer screwdrivers breed in the box

 

[mrshaun]

I have a whole truck like that. as long as you pay it money it keeps making tools

 

[warmpancakes]

id be in trouble if I had the truck I have backup tools for my backup tools

 

[Kool Coe]

yes snap on but whats to stop a dishonest person from selling the old tools or swapping them with a truck guy?"

In addition to that, what if a person doesnt even own old SO screwdrivers or wrenches, and calls about a warranty. SO going to send free tools?

 

[warmpancakes]

im sure people have done it

 

[Merkava_4]

Now you got me wondering if I should call before I send in my 7/16" wrench.

 

[mkdive]

To all you guys with the "field destroy" responses-

I had GW once say to keep a 1/2" XL wrench when I called to get a replacement. Everything else I have warrantied, the company asked for the broken tool back. Hell I remember a GJ member a week or so ago...had a thread about a waterloo top box that had a small dent in it when it was shipped to him. Waterloo told him the same thing, (field destroy).

You all are just some lucky bastards!

 

[warmpancakes]

i will be smooshing the tools in a press at work cause karmas a *****

 

[warmpancakes]

Now you got me wondering if I should call before I send in my 7/16" wrench.

I would if they want it they will pay for shipping in to them

 

[kornjulio]

When I called, they referred me to a dealer rather than warrantying thru the mail. How'd you swing it?

 

[warmpancakes]

just told them I had to tools for warranty

 

[Coach James]

I would say Karma.....

Who is Karma?

Coach

 

[chadster1]

Who is Karma?

Coach

She can be a real *****. You really do not want to meet her.

 

[Scooterfish]

She can be a real *****. You really do not want to meet her.

True, however on the other hand Karma can be great if you are on her good side. What goes around comes around.

 

[chadster1]

True, however on the other hand Karma can be great if you are on her good side. What goes around comes around.

Good point. I guess I should of said that she can be a real ***** and you really do not want to piss her off.

 

[warmpancakes]

well box arrived yesterday Im not impressed with the BP screw driver handle the shanks is made in spain and is beautiful, so today im gonna smoosh some stuff in the press

 

[mrshaun]

what did you send in? part numbers.

 

[warmpancakes]

I didnt send anything in I called about a

ssd8 they replaced with a shd8r Love the handle
ssdmr4b swapped for same
uds106 they swapped with a bsgd5
s9470a swapped for s9479a

 

[SiGmA_X]

SnapOn's are no longer USA made, correct? I assume that explains your feelings toward the new tools.

 

[trythis]

I dunno about smooshin them.. Just grind off the snap on name, and use for abusive measures. That way nobody can sell 'em as snapon, but you can whack the **** out of them without having to ruin something you really want.

You don't pay the high snap on price just because its extra special, space plastic; it's the people you're paying for and the service they provide.

 

[J.A.F.E.]

SnapOn's are no longer USA made, correct? ...

No, that is not correct. The vast majority are made in the US but are not marked as such.

COO is clearly identified on the website for every tool.

 

[Merkava_4]

I didnt send anything in I called about a

SSD8 they replaced with a SHD8R Love the handle
SSDMR4B swapped for same
UDS106 they swapped with a BSGD5
S9470A swapped for S9479A

Fixed it.

..........

 

[warmpancakes]

SnapOn's are no longer USA made, correct? I assume that explains your feelings toward the new tools.

all of the pieces except the blue point are USA made the blue point is made in spain its a nice piece I just dont like the handle design its got a small handle