It isn't just carports. The USA has become tribal in nature, meaning people's focus has changed from a collective expectation of we are all Americans helping one another to, 'if you aren't a part of our tribe wait over there until we are ready to serve you, and don't ask questions." Many of us expect things to be done by standards that do not exist anymore. As people retire, and established small companies change hands or close, we find it increasingly hard to get things done. My heart goes out to everyone here who has experienced frustration but my heart also knows that this is going to be par for the course going forward. We wait patiently for things that will never happen. My other half and I typically sit down for a glass of wine one evening during the week, and every week we end up discussing how if we didn't do our own customer service solving problems, there would be no customer service at all. We find fewer and fewer companies we can use successfully although they are still out there. Failure is with everything - the door knob set to the outside garage door is 30 years old and going strong. The inside door set, same model, now made in china, gets 2 to 3 years between failures. Breaks the day after the warranty is up. Parts that were forged 30 years ago are cast now. Probably the best thing about y'all cancelling the installs is you don't have to deal with a hurried install that has future problems no one will deal with.
