But what error did I make?
99.9% of the time the dealers say the prep wasn't good enough, or that the base concrete was flawed.
Jim
PS I'm not a dealer, I am just parroting what they usually post.

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I don't want to go all CSI on this, but does anyone see the scratch marks behind the blemish? IMHO it looks like the kickstand dug into the epoxy as you were backing up, assuming this happened while moving your bike backward. I work on motorcycles all day long, and the concrete behind our shop where we roll bikes in and out looks like this in some spots. Mostly from HD's and larger cruisers. Either on the bike or off, with the kickstand down and heading backward as you step, or waddle (if on the M/C) the bike's moving back and forth and the sidestand skims over the pavement. Just a little past vertical and the stand will touch down and kiss the pavement. The scratches trajectory after the blemish look like this may have been the case. Again, on white concrete it looks like a big "dig" and a following "skimming" afterward as you stepped from one leg to another. Kinda looks similar in the photo, and if you have a heavier bike it'd definitely auger into that epoxy pretty easy, and you'd maybe not realize. Sorry to be so longwinded.
Im taking a look at your pictures and I notice a couple of things...
1st - The small bubbles all over the floor. Those look to be outgassing bubbles. When im installing a epoxy floor its always cheap insurance to use a good primer that penetrates deep into the open pores of the concrete. This will seal the floor and take care of outgassing problems. This also gives the epoxy the strongest hold onto the concrete surface.
2nd - The pictures under the pealed spot reveal something to me. I cant tell for sure but it almost looks as if the epoxy is still wet underneath. If this is the case then two things could have contributed. One the finish was applied to thick. This could possibly be the case. Two the A&B parts of the epoxy were not properly mixed. Then you could end up with some areas that will remain sticky or uncured.
Most likely its weak/soft concrete. This is a hit or miss subject. Some guys assure you they can cure this problem and others wont touch it. Think of your floor like a hard boiled egg. You just put a shell over the unstable white and yoke. As long as the egg doesn't take a hard hit, lifting forces (hot tire lift) or sheer forces (turning tires on the epoxy) it should be okay.
I hope you get it fixed up.
I haven't heard from this customer yet, but it does look like there is something going on under the coating. Am I the only one seeing this? I would like to see the floor once you peel that area off, lets try to figure out whats going on and see if we can fix it.
I haven't heard from this customer yet, but it does look like there is something going on under the coating. Am I the only one seeing this? I would like to see the floor once you peel that area off, lets try to figure out whats going on and see if we can fix it.
I understand your wanting to promote installation business. But lets be realistic here, alot of people cannot afford you. I'm sure you do an awesome job. This is no reason to badmouth or degrade anyone who wants to have a nice floor and is willing to do it themselves. ANYTHING done by a true professional will and should have a different outcome. We do sell an awesome "KIT" that most people can do fairly easily. For the most part they must be having great results, we have been in business for over 30 years.
Bring a repeat customer of Legacy Industrial, I agree with the statement "The vast majority have a good experience. Many come back for other projects, second homes, businesses, etc..".... I used the HD 100% solids (White) and added a urethane top coat. Awesome, awesome, awesome. I cannot say enough about the product and customer support, and as for the quality of the product, just ask all the people who constantly ask "What professional install team put this floor in for you? I have never seen a floor that looks this good." That would be ME, and I have the shirt to prove it. Novice installer, professional results.
Look at all of the debris that's around the tear and stuck to the underside of the epoxy.
Maybe:
1. It was gouged.
2. The floor was not vacuumed enough after grinding.
3. Some sort of spall caused by a weak spot in the concrete.
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