I got involved in a 'service contract'. Seemed like a good idea at the time. 'I thought' the company was dependable and would be a service you could count on. I was travelling extensively at the time and thought there was some peace of mind knowing they would be a call away. Bottom line -- I fell for their BS spiel. During a regular service I had the capacitors were 'weak' claim and should be replaced now pitch. Went ahead and had them changed. Their gimmick was the 'guaranteed' price nonsense was to your advantage. Complained and got a small adjustment. Speed ahead to the next service and I'm told the evaporator coil was plugged and would have to be removed in order to clean it properly. They wanted approx $800. I 'thanked' the tech for bringing it to my attention and called the company headquarters and fired them.
Contacted a local, good reputation firm, and they have been very reliable. Their tech inquired about the new capacitors. HVAC tech was aware they are a frequently pitched item. They cleaned the coil and serviced the equipment for around $180.
I usually don't get involved with service contracts. Wish I'd listened to myself on this one.