uniballer
Well-known member
I had a 5 year knowing my snappy dealer, all of a sudden I get a new one. He said the other guy was givin a new route! The prices are higher with this guy. should I go find the other guy?
Changing snappy dealer?
- Thread starter uniballer
- Start date
kiatech
Well-known member
Its up to you really, he calls the shots.
yjWrangler
Well-known member
If you know his number you could always call him and arrange to meet somewhere.
firebox40dash5
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1. Find old guy, offer to do business with him, might have to be a "cash customer" and meet him at his house or on his route.
and/or
2. Just don't do any business with the new guy. He'll either figure it out, or he'll get out.
I'd hate to lose either off my tool truck guys, they're both pretty damn good and willing to wiggle on price. If I had one that was all MSRP all the time, I'd just stop buying from them.
and/or
2. Just don't do any business with the new guy. He'll either figure it out, or he'll get out.
I'd hate to lose either off my tool truck guys, they're both pretty damn good and willing to wiggle on price. If I had one that was all MSRP all the time, I'd just stop buying from them.
Big Gus
Well-known member
Just don't buy from the new guy.
Neuswede
Well-known member
If your "house" is in his route territory, then it shouldn't be a problem. If he and you both live inside someone else's territory, than it is a problem, but he should be able to work around it as a "cash sale". They typically don't lose a franchise over it, but Snap On will require any profit go to the new guy for any sales made in that territory.
Find a friend on your guy's new route and run it through him if you have to. There's always a way around an obstacle if you look hard enough.
schmelpboy
Banned
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It's just my opinion, but I could care less about who's route is where. For example, my family business was just given a snappy dealer....We didn't have any input, I find it ridiculous that snappy thinks they can make rules about another person's business without their permission....really, that driver is lucky he is allowed to sell to our guys, he just doesn't know it. My snappy guy is ALWAYS MSRP. So, I buy nothing from him except really old stock stuff he finds hidden away once in awhile. Any time I see a snappy truck, I write down their phone number. When I need something, I go through my list of phone numbers until I find what I want and then I go get it. I will NEVER buy for MSRP, I can do that on the internet. On top of that, my snappy guy never does any of the BOGO stuff when it is going on, never gives a deal on anything, and keeps all of his promo stuff but claims he is giving it away...(He has a small route, we have 10 guys that have been buying for 32 years, not a single guy has ever won anything). He's just a crappy dealer all around. So, I go find a better one. I have only warrantied 2 things as long as I have been buying snappy....and he bitched about both of them. To me, it's like anything else; if the service is bad at Applebees, if your waiter doesn't serve you properly, is a general ***, and you could get the same food anywhere else, why wouldn't you go across the street to TGI Fridays? Sorry for the rant!
honcho
Well-known member
After reading the occasional post about changing / losing snap-on dealer I wondered what the rules are concerning snap-on dealers and their routes. I found the 2011 franchise agreement and if a dealer strictly follows the rules, they are not allowed to sell to anyone other than people on their Snap-On provided or Snap-On approved customer list. I guess that's why another poster stated that you might have to be a cash customer to continue using your old dealer.
The franchise agreement that I read can be found at http://www.unhappyfranchisee.com/wp-content/uploads/2012/01/SnapOnFDD2011.pdf
It provides a lot of information and I can't imagine why anyone would want to buy a Snap-On franchise because Snap-On imposes so many restrictions that favor the franchisor (Snap-On Corporation) over the franchisee (the tool truck owner/operator) and limit the franchisee's ability to grow the business to a level where the franchisee can make significantly more money than a typical employee.
The franchise agreement that I read can be found at http://www.unhappyfranchisee.com/wp-content/uploads/2012/01/SnapOnFDD2011.pdf
It provides a lot of information and I can't imagine why anyone would want to buy a Snap-On franchise because Snap-On imposes so many restrictions that favor the franchisor (Snap-On Corporation) over the franchisee (the tool truck owner/operator) and limit the franchisee's ability to grow the business to a level where the franchisee can make significantly more money than a typical employee.
kiatech
Well-known member
SO came by last week and did a head count.
Crusty Nut
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I don't get all this policy BS. This is a free country. I can and do choose to spend or not spend my money with anyone I damn well please.
You may not get truck credit, but if you need credit either save longer first or use a credit card.
You may not get truck credit, but if you need credit either save longer first or use a credit card.
This is a second (at least) thread on this subject.
I'll repeat my opinion. There are three parties involved. Snap On, the Truck, the Customer. So Snap On and the Truck conspire to tell Mr. Customer how he will spend his money. Only problem here seems to be that Mr. Customer has all the $ that the other two want. Use your leverage and don't part with $ till you get what you want.
I'll repeat my opinion. There are three parties involved. Snap On, the Truck, the Customer. So Snap On and the Truck conspire to tell Mr. Customer how he will spend his money. Only problem here seems to be that Mr. Customer has all the $ that the other two want. Use your leverage and don't part with $ till you get what you want.
Chadwilliam1
Well-known member
all this just to buy tools from snap on. if the old driver wont take your cash then just put that money the bank.
honcho
Well-known member
Read the Snap-On franchise agreement. That's the contractually binding document for a Snap-On franchisee. Unless I've read it wrong, their "territory" is the Snap-On list of of "core" customers or Snap-On "approved" customers. I read this to mean that if a potential customer is not on the the dealer's list, they're not supposed to sell to them. If Bob's Repair Shop is on a dealer's route, if the dealer goes by the details of the franchise agreement he is contractually bound to not sell to someone not on his route, even if a mechanic from Ted's Repair Shop (next door to Bob's) visits him when he is at Bob's. Make sense? Sounds awfully bureaucratic and restrictive to me.
I'd like to hear straight from an experienced Snap-On dealer on who they're allowed to sell to in their assigned "territory"
Heavy Metal Doctor
Well-known member
All I can say I my last dealer got out BECAUSE of SO ridiculous rules getting worse as time went on. I'd worked with him for 16 years and we are friends, so I trust what he told me. He said the day his district "business" mgr (or whatever they call it) gave him hell for doing stuff to take care of his customers that was "outside" of SO's policy was the day he knew he was done......
The new dealer is good - but being new to franchise business he's just following rules given to him. So far it hasn't created any troubles and probably never will since he was not in the game 10 or 15 years ago when you could get anything you needed from the SO truck.....now it's ONLY whats in the SO catalog or the RWD catalog......
The new dealer is good - but being new to franchise business he's just following rules given to him. So far it hasn't created any troubles and probably never will since he was not in the game 10 or 15 years ago when you could get anything you needed from the SO truck.....now it's ONLY whats in the SO catalog or the RWD catalog......
dlewis
Well-known member
That is what I was wondering!
He is not using same number, new guy got his old cell!
Pisses me off, my prices are 20% higher, WTF people.
I know its not SO, so who dicking who?
Alot of factors go into his pricing,new franchise,new truck,maybe he has to store his truck because he can't park at home etc.
What ever happened to "the customer is always right" rule? I'm not a professional mechanic, retired, and buy tools because I want to, not because I have to. I don't think I live in the SO guys territory, but so what. I pay cash and its gravy to him.
KEH
KEH
fatfillup
Well-known member
I would let the new SO guy know that his pricing is higher then the last guys and that he needs to adjust or you cant' buy from him. It wouldn't hurt to show your buying history but there is a good chance he already has it. Do it nicely and it may work. Be a d**K and it won't for sure.
Otherwise, buy from you old guy.
I have owned a small business since 1988 and I wouldn't do a SO franchise because of the rules. Don't know that I would do any franchise but lots of folks do well at them.
As far as the customer always being right? I disagree but the customer is always the customer and needs to be treated as such.
Otherwise, buy from you old guy.
I have owned a small business since 1988 and I wouldn't do a SO franchise because of the rules. Don't know that I would do any franchise but lots of folks do well at them.
As far as the customer always being right? I disagree but the customer is always the customer and needs to be treated as such.
fflintstone
Well-known member
KPSquared
Well-known member
The customer is always right. You dictate the proceedings. If new SO guy is sucking, tell him. If he doesn't change his ways, tell everyone you know within 100 miles of you not to put up with the B.S.
To me it just sounds like Snap-on knows they have a bunch of guys by the balls so they can do whatever they want.
I would have to be in a whole different world before I would put up with SO's policy and pricing. It's a joke.
To me it just sounds like Snap-on knows they have a bunch of guys by the balls so they can do whatever they want.
I would have to be in a whole different world before I would put up with SO's policy and pricing. It's a joke.
fatfillup
Well-known member
I can assure you the customer is not always right. I will agree it is his money and he (the customer) can spend it anyway he chooses and the customer should be treated with respect. But to assume the customer knows more about what I have spent 30 years learning is crazy. I politely correct customers everyday. Most have no problem if it is done correctly. The ones that continue to insist they are right get shown the door. They can choose to spend their money most anyway they choose, but I can also choose not to do business with them.
I will agree that SO is often to big for their britches.
firebox40dash5
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I've had run-ins with a couple of these stereotypical "new" tool guys. They usually think they're untouchable, because of all those rules... they think they'll just charge whatever they want (meaning always MSRP), and you'll have no choice but to buy from them. The other shops down the row from mine have a different SO guy who's in that camp.
They're the ones who won't get one dime of my business, and no one would piss on them if they were on fire. I'm lucky to have pretty awesome SO and Matco guys. They'll wheel and deal, go out of their way to help out good customers, and their good customers treat them the same.
Test Tech
Well-known member
Forget Snap-on's policy!! In the worst case you drive into the old drivers new route in the best case you meet at his house. Cash is still king!
GeorgiaHybrid
Well-known member
That only means he can not go to that shop or run a Snap-on credit account for someone on another route (they would have two in that case). You can go to ANY driver and meet him somewhere on his route and pay cash or buy on truck credit from that dealer. Snap-on can't dictate where you spend your money but they can dictate to the franchisee where he can sell as they buy a protected area that other dealers are not allowed to sell in.
That is no different than any other franchise operation. You purchase the exclusive right to market a product in an area.
That is no different than any other franchise operation. You purchase the exclusive right to market a product in an area.
MattPersman
Well-known member
If you buy online it comes pretty fast it is MSRP for most items I have to do it cause the snap on guy won't stop here even though he goes to the shop behind us :shrugs:
honcho
Well-known member
If you read the Snap-On franchise agreement, which the dealer signed, Snap-On does not grant exclusive rights. They give you a list of 200 potential "Core Customers" and Snap-On alone can grow it, shrink or otherwise adjust the list as they see fit. I don't think any smart Snap On dealer is going to turn away a cash customer, but I'm sure some do. Several respondents have mentioned about how a Snap-On dealer stops at a shop next to theirs but not their shop. That's most likely because their shop isn't on that dealer's list from Snap On corporate.
They got really rough metal forks at Applebees. The next time I go there, I'm gonna bring my own plastic fork.
GeorgiaHybrid
Well-known member
They have a protected area. That list is just what you called it, a "core list" that is in that area. You can add or delete shops and stops to your route as you see fit if you are a dealer in that area. You will find that many dealers have shops they dont stop at because the people there never buy tools, the techs are dicks or sometimes they are asked to leave because of a prior dealer.
Snap-on can increase the physical size of the route or decrease the size of the route but any shop within those boundries are good to go with that dealer.
SKAutomotive
Well-known member
I like how one franchise owner is forbidden to sell to a guy who works in another franchise owner's area (even if they do it outside of the route), but SO has no problem selling to you direct and not letting your tool guy get a cut, essentially cutting his throat.
Also, owning a SO franchise is quickly becoming a bad investment. Techs cannot afford tools with how pay has been going.
Also, owning a SO franchise is quickly becoming a bad investment. Techs cannot afford tools with how pay has been going.
GeorgiaHybrid
Well-known member
I have news for you, all internet sales have a percentage given back to the dealers.
SKAutomotive
Well-known member
Source of this information, because my rep was very clear when he told me he beats MSRP prices to make sure he can get sales over the internet, because the sees no money for internet sales.