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Klein Tools warranty covers any defects in quality or workmanship.
It does not cover a tool if the tool simply wears out or has obviously been abused.
Our quality data demonstrates that we have very few quality issues. Those that we do find are addressed aggressively. Our quality is excellent because we use the highest quality materials and employ the most modern manufacturing and quality systems in the world - right here in the USA.
All Klein Tools distributors are required to process warranty returns.
If you have a problem with a warranty return, you may want to consider using a different distributor because most of our distributors perform this process without hesitation. They know we back up our products and provide them prompt credit for warranty returns.
To review specific warranty by product group, please review
Warranty - by Product Group
.
If you have a warranty return and your local distributor is unwilling to process it, please call 1-800-553-4676 and we will process your return directly.
U.S. Return Process:
Step 1. Contact your KLEIN customer support representative toll free at (800) 553-4676 to receive a WRA (Warranty Return Authorization) number.
Step 2. Box up all tools and send them to:
KLEIN TOOLS
8200 6th Street SW
Cedar Rapids, IA
52404-7029
Be sure to mark the WRA number on the box.
Canada Return Process:
Step 1.
Contact your LOCAL Klein Sales representative to request credit for a defective item. If you do not know your local representative, please call 800-553-4676 to request the contact information.
Step 2.
Arrange for the sales representative to retrieve product and provide disposition on warranty claim.
