Cornwell Ratchet

[mrbreezeet1]

Will Cornwell warranty a ratchet for chrome starting to come off the edge's, and starting to rust?
Guess l would have to mail it somewhere, We don't have a Cornwell dealer around here.

 

[tweedlestan]

Yes they will. Sorry I don't have their address handy.

 

[mrbreezeet1]

Thanks, That's OK, I'll dig it up.
It will be a while before I can ship it.

 

[Skin]

Cornwell Tools
Attn: Warranty Return Department
635 Seville Road, Wadsworth OH 44281


Toss it in a flat rate box with a piece of paper with a quick run down of the problem and a return address. New ratchet will be in your hands in a couple weeks from the time you mail it off.

 

[CWP1616L]

Make sure you put the part number on the note!!

 

[morregerbert]

i have a cornwell ratchet with broken gear and i called to customer service to get rebuild kit and they told me that nothing cant be done thru them, they dont do any kind of replacements or repairs and i have to go to local dealer to get it replaced or repaired, now im trying to hunt one down. which is almost impossible.

 

[mrbreezeet1]

Ok, thanks, I know too, that ratchet used to slip, or change direction, I don't recall what one, if pressure was applied to the head.
But this ratchet did this since day one.
It's the little 1/4" drive size, but is really 3/8" drive.

Cornwell Tools
Attn: Warranty Return Department
635 Seville Road, Wadsworth OH 44281


Toss it in a flat rate box with a piece of paper with a quick run down of the problem and a return address. New ratchet will be in your hands in a couple weeks from the time you mail it off.

Make sure you put the part number on the note!!

 

[mrbreezeet1]

i have a cornwell ratchet with broken gear and i called to customer service to get rebuild kit and they told me that nothing cant be done thru them, they dont do any kind of replacements or repairs and i have to go to local dealer to get it replaced or repaired, now im trying to hunt one down. which is almost impossible.

Thank you for your email regarding Cornwell Tools warranties. The local dealer in your area will be glad to resolve any warranty issues you may have. If you don't know who your local dealer is, or if you don't have a dealer, broken tools may also be sent directly to Cornwell Tools for repair or replacement at the following address:

Cornwell Quality Tools
635 Seville Rd.
Wadsworth, OH 44281
Attn: Broken Tools

Thank you,
Cornwell Quality Tools

 

[billymade]

I've sent in Cornwell ratchets; that had chrome peel (typically at the end of the handle) and they sent me brand new ones in the mail.

 

[wrenchr]

Yup like billymade said just mail that sucker in!!

 

[mrbreezeet1]

Good deal, Snap on is pretty good like that too.
I was waiting and waiting for snap on to send a mailing label, I was like WTF, and was ready to call them back, and what shows up, but 2 brand new ratchets. Never even had to send the old ones back. Good service, and nice that they trusted me.

 

[mrbreezeet1]

Found another one in my box that was flaking too,
Sent me two brandie new shinny ones!
Thanks,