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Craftsman 260 Tool Set

CycloneISU

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Joined
Mar 25, 2008
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106
Location
Ankney, IA
After looking at the tool set for about a year. I finally decided to go ahead and spend some money. After opening the package and started putting the sockets away I notice that some of the chrome was either flaking off, looked dirt, and it was even missing one 8mm socket. I can say I'm more than a little disappointed. Has anyone else have the same problem? I know they are just tools but I would like them to look nice at lest until the first time I used them, or am I asking to much?

http://www.sears.com/shc/s/p_10153_12605_00933260000P?adCell=A3
 
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billymade

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Apr 2, 2008
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New Mexico
Sad but true; the Craftsman quality control from Danaher seems on a downward slide, some have attributed this to the closing down of one of the manufacturing plants or the pressure from Sears Corporate to reduce costs; it maybe a little of both... who knows! Take your receipt, plus whatever tools you want warranted and get replacements from your local Sears; it is not uncommon for large sets to be missing sockets or have duplicates of the same size... good luck! :)
 

amishman

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Jan 6, 2006
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579
Location
Northern California, USA
I have this set, but the model that came out a year or two back that has the same kind of chest, but not the top opening design that the new set has. So, mine is like 2 years old.

Anyway, the socket set has done nicely for me. I have not seen bad sockets or chrome thus far.

tj
 

Fedwrench

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Dec 9, 2007
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Valley of the sun
I don't know if it's mandated changes in the chroming process due to environmental concerns or penny pinching but, you can see ill finished sockets hanging on the display hooks at your local Sears. It has been discussed here before. I would take the set back because, they may not replace the individual pieces since they're part of a large set. Another example of Sears flawed at time customer service. There may also be a 1800 number on a packing slip inside the tool set to call with problems.
 

Merkava_4

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Dec 26, 2007
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Clovis, CA.
I'm thinking you should take the set back, get your money, and order a set of tools from Mike Wren. I don't have any Toptul tools yet, but going by the photos some of the guys have posted, they look to be leaps and bounds above Craftsman in quality.
 

nissan_crawler

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Jan 12, 2008
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Wichita, KS
I'm thinking you should take the set back, get your money, and order a set of tools from Mike Wren. I don't have any Toptul tools yet, but going by the photos some of the guys have posted, they look to be leaps and bounds above Craftsman in quality.

Yep. Honestly, Craftsman is going down the crapper, and fast. Hell, some "experts" say sears won't make it through this year. I had missing sockets, and one that was stamped on the wrong end when I got my last set. No chrome issues, though.
 

goodfellow

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Dec 17, 2006
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2,288
Location
NoVA
This isn't a recent problem with Craftsman. I've purchased toolsets with mis-stamped sockets, crows feet, and wrenches way back in SEARS' heyday (the 1970's). In the 1960's they had a bad run of 3/8" short sockets that flaked chrome very easily. In all cases Sears stood behind the product. It's a Danaher problem nowadays, but it has always been that way, even before Danaher.

Take the sockets, and the receipt, back to a store and they will make it right -- they always have for me.


BTW -- Bad chrome and stamping errors are not unique to Craftsman. I've been around long enough to remember SNAP-on, MAC and Vulcan tools having the same problems at some point in time.
 
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Bo Heck

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Jan 3, 2009
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795
I convinced my brother to buy that set when it was $100 bucks off last weekend, I think. He was missing an 8mm too I believe but he had an extra one that looked like about a 1/4" but it was clearly a reject, it was not chromed, had rusted a little bit and bore no markings whatsoever. He called up there and got told the guy the deal and had it resolved quickly. All the other pieces looked good to me.
 

MarkH

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Joined
Dec 19, 2005
Messages
1,353
Location
Kansas
Since Sears is a retailer, they purchase these from vendors just like we buy from them.

Vendors usually have a cost point in the contract they have to stay under. We are buy 50,000 96 piece tool kits for $25.00 each. The vendor if their costs goes above that looses money, so they do what ever they can to get it out the door and under that cost. The purchaser will expect deliver just l will as the retail purchaser, **** it up boys.

I have seen some surprises from around the world and the Chinese manufactures have been screaming for the last 12 - 18 months on contracts they are loosing money on. Expect some price increases. So the boys at the plant are pushing them out, so what the 8MM sockets were not available pack em and let Sears fix it later we have to get paid. Then if you are closing a plant why the hell do I care pack it up and let both the company and Sears hang.

Sorry just a fact about what you are buying. I got some tap sets from one of the iffier import vendors the package states the wire and letter sizes on them. They aint wire and letter sizes by my caliper, the cheaper regular sizes substituted. That was a management decision. The decision to closem and ship it on the pack you got was made most likely was not a management one, most contracts have vendor performance clauses.

Sorry it is just part of the game that has not changed for well my lifetime. Pay more usually less chance of the goof you pay the inspection costs. Pay less it increases, we will fix it later it is cheaper is the concept. Still we buy many Sears kits each year. One or a batch can have issues but still at the cost point there is not too many other games as simple in town for our business.
 
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CycloneISU

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Joined
Mar 25, 2008
Messages
106
Location
Ankney, IA
Just a update. I called and they are sending me new sockets for the ones either missing or in bad shape. I also got to thinking, I think you all may have corrupted me. These are tools after all right? Does it matter how they look just so long as they work. :headshake I need a nap my head hurts.
 

voidifused

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Joined
Nov 18, 2008
Messages
219
Location
Canada
Just a update. I called and they are sending me new sockets for the ones either missing or in bad shape. I also got to thinking, I think you all may have corrupted me. These are tools after all right? Does it matter how they look just so long as they work. :headshake I need a nap my head hurts.

Tools must look nice, it show's that you are proud of them and you are proud of the work you do with them.
 

T56 Impala

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Dec 8, 2007
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Location
Roswell GA
Okay, you hit the hump. That question has been posted by everyone here. You are on the verge of becoming a tool-o-holic! If you fall on the side of "They need to be perfect" than you have the sickness. If you fall on the side of "They are just tools" then, well, what the heck are you doing here anyway!!!
 

paramudduck

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May 24, 2007
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Location
ohio
Teasing and annoying the animals what else?

It's great if they look nice. But I would rather have a beat up old one that works. The bling means nothing to me. By the way I like satin better too.
 

dougcoug

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Joined
Sep 12, 2006
Messages
43
Location
Southern California
Just a update. I called and they are sending me new sockets for the ones either missing or in bad shape. I also got to thinking, I think you all may have corrupted me. These are tools after all right? Does it matter how they look just so long as they work. :headshake I need a nap my head hurts.

If you buy something brand new, it needs to be perfect. When you buy it used, you factor in the normal wear on it and deal with it. Imagine if you bought anything new and noticed faults right away; a car, TV, computer, etc. Wouldn't you want it perfect?
 
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