Craftsman 299 pc. Easy-to-Read Socket Set

[ni[x]it]

This is the largest and most complete socket set I've seen. Ever.

Just enter 00935299000 into the search box (or Craftsman 299 pc. Easy-to-Read Socket Set )

I got an email that these were back in stock.
I've been watching them almost daily for about 6 months now, and finally they are back.

Also, right now, with your 10% craftsman club discount, you can knock off $46.oo
Then there is free shipping, $19.oo
Out the door price was $414.oo, not including tax.

I hope someone finds this usefull.

 

[Phatsub]

Good find! That's a boat-load of sockets for sure.

 

[ni[x]it]

Good find! That's a boat-load of sockets for sure.

Good point, with all those sockets, don't forget to budget in 2 sets of Hansen Socket trays (one set for 6 point, one set for 12 point). I already got them in anticipation.

 

[T56 Impala]

I wish you guys would stop finding these things!!!! How are resale values on Craftsman sockets on Ebay? I wouldn't mind having all new sockets and selling off my old ones. I guess with all these I could sell my Proto's too. STOP THE MADNESS!!!!!

 

[Wiggawam]

I have been waiting for these! Thanks for the info.

 

[Lightning]

Does this include hex and torx sockets? Does it have complete sets of 6 point sockets?

 

[April]

The list of sockets is here: http://download.sears.com/misc/IL35299.pdf

It's every socket that Sears/Craftsman sells, so it's a complete set of everything. Just 6 and 12pt sockets... nothing else.

 

[myers212]

There's a few 8 point sockets in there also. Maybe 11 or so.

 

[Moose-LandTran]

I wonder how much shipping to the UK is..?

 

[ni[x]it]

I have been waiting for these! Thanks for the info.

I played the ultimate party foul. I waited to post...
I wanted to get my shipping confirmation first.

 

[Moose-LandTran]

I played the ultimate party foul. I waited to post...
I wanted to get my shipping confirmation first.

That's how it's done!

 

[Kevin54]

New sockets, then have to get another box, then more ratchets to go with the sockets, and another box.....what a viscious cycle. LOL!!!

 

[ni[x]it]

Well this *****. TODAY only... git er done!

Items Total: $390.99
Est. Craftsman Club Discount: -$39.10
Standard Shipping: $20.95
Shipping/Delivery Discount: -$20.95
Est. Pre-tax Total: $351.89
Total Savings Applied: -$129.05

Thats about $60 less then I paid.
I guess I get to find out how bad Sears customer service is.

-Edit: Awesome! They agreed to refund me the difference!

 

[heelsroll]

Yep, but they're gone, had it in my basket but no dice. Damn!

 

[ni[x]it]

Sears is the WORST vendor EVER.
only 3 business days after placing my order, and refunding me the difference, I get THIS!!!

Total out the door, $351.oo + $29.oo tax =

<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-01.JPG">

<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-02.JPG">


<b>Every single laser etched "easy to read" socket that Sears makes. 6 point, 8 point, 12 point, deep
and shallow. 1/4" through 1/2".

I think my *only* disappointment here is the hansen socket trays.
They don't hold every single socket. I just didn't do enough research to
realize how BIG the sockets got.
It doesn't matter...
for the cash, and having everything there... I'm *thrilled*. THRILLED goddamnit.</b>


<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-03.JPG">

<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-04.JPG">

<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-05.JPG">

 

[PoorOwner]

everything look fine to me..? Looks good..

How are they worse vendor ever? They credited you the extra discount and that's how catalog orders typically arrive.. all loose in a box barely adequate to survive UPS

 

[ni[x]it]

everything look fine to me..? Looks good..

How are they worse vendor ever? They credited you the extra discount and that's how catalog orders typically arrive.. all loose in a box barely adequate to survive UPS

I must sincerely apologize, I was being sarcastic.
Lots of people hate sears here. I've had nothing but the best of luck.
I was surprised after only three business days, this 61 pound package showed up on my doorstep for early morning delivery.

 

[eschoendorff]

Sears is the WORST vendor EVER.
only 3 business days after placing my order, and refunding me the difference, I get THIS!!!

Total out the door, $351.oo + $29.oo tax =

<IMG BORDER=5 SRC="http://nixit.net/uploader/uploader/z32%20misc/Socketset/Socketset-01.JPG">

Mmmmmm.... cake.... nom nom nom

 

[PoorOwner]

you got a good deal I wish I had pulled the trigger, but decided to sleep on it and it was gone, alot of people must have ordered it or they must have only 5 box at a time or something.

 

[89MustangGX]

Good luck on your refund.

Back in April they agreed to refund me the difference between what I paid and what the sale was supposed to be (website error), and I'm still waiting.

Adam

 

[PoorOwner]

I have had good luck with e-mailing customer service, calling is like dealing with a whole different crew who never seem to understand what you are telling them.

everythings seems more clear (to them) when you e-mail, and you can avoid yelling also.. (or getting yelled at, LOL)

Once they even told me thru e-mail to order a $300 item and then let them know afterwards to get the discount credit. Risky, but it worked.

 

[89MustangGX]

I won't post all the details, but I have been calling and calling since then (with names/dates/etc. all written down) and each time assured that my refund was being processed -- except for the last two times that they actually told me it had gone through on such and such date and it just needed to show up with my bank. I called one last time, they had no record of me, and when I spoke to a supervisor she told me they never issue refunds, all of the 10+ previous people I spoke to were wrong, and I need to take my issue up with a store manager (even though I ordered online) and she couldn't help me. I reluctantly made two calls to the store manager that went unreturned.

That was enough for me, hopefully my CC company can figure it out with the dispute I filed. Talk about customer disservice.

Adam

 

[billymade]

Man, sounds horrible! Give these folks a call and they should (hopefully) straighten things out for you!
Customer Relations Hotline:
1-800-549-4505

Email us your questions, comments and experiences
or send a letter to:
http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?refLink=relations&adCell=A4

Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179

 

[Stuey]

They still owe me $27. Over 6 weeks ago they "forwarded my inquiry to research" and then never got back to me. I sent an email recently asking what was going on, and got a respond saying that I was already properly refunded. Then, they credited 4 cents to my credit card. So now they owe me $26.96...

That looks like a pretty good deal, but I imagine that they should/could have packaged it better. Then again, that probably would have cost extra.

 

[ni[x]it]

Shrug,
I called customer service Saturday to price match the 'new' price.
They refunded me the money and it showed up on last nights credit card cycle thing.

I think it's all about treating the customer service people with respect. It works more often then it doesn't.

 

[Moose-LandTran]

I have got to get me one of those sets.

If i can't get the set in one go, i'll just buy the "component" sets. Haha, the exchange rate makes it soooo cheap for me. And my mate who arranges a bunch of shipping for my US purchases knows a guy at DHL so i get postage even cheaper.

All i need now, is the money to buy it!

 

[89MustangGX]

Man, sounds horrible! Give these folks a call and they should (hopefully) straighten things out for you!
Customer Relations Hotline:
1-800-549-4505

Email us your questions, comments and experiences
or send a letter to:
http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?refLink=relations&adCell=A4

Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179

I corrected my original post -- I ordered in April, not May. I will try this tomorrow. I'm not opposed to doing some leg work, but this is incredibly rediculous.

it]I think it's all about treating the customer service people with respect. It works more often then it doesn't.

I definitely know how to conduct myself over the phone -- I've been on the other end before. In fact, one of the times I called the representative was actually really surprised and commented on how I was so calm about this and he would be flaming mad if he was in my shoes. He was one of the guys who "put the refund right through," btw.

The only time I may have lost my cool was when I spoke to the supervisor and she started spouting off and interrupting me whenever I tried to speak. She continued to go on and on about she works for Sears.com and not Sears and they are different and I'm talking to the wrong people and everyone else I spoke to was wrong and she couldn't do anything to help me and I was wasting my time. I tried to explain to her that to the customer (me) there is only Sears and it does not matter who she reports to, or who her boss's boss is, or who signs her paycheck, or anything else for that matter, it is all Sears to me in the end, and I expected her to either have the answers to fix my problem or to find them out -- not pass me off. I also explained that I flat out didn't believe her about all of the 10+ people I had spoken to (and wrote down names, employee numbers, dates, and times) being wrong. She didn't care. I asked her what she was going to do to fix my problem since I now considered it her problem and she told me it wasn't her problem, I needed to contact a store manager and it would be his problem.

Nice job Sears.

Adam

 

[89MustangGX]

Man, sounds horrible! Give these folks a call and they should (hopefully) straighten things out for you!
Customer Relations Hotline:
1-800-549-4505

Thread hijacked again.

UPDATE:

I called these guys and explained the entire situation. They said it is a Sears.com issue and transferred me to Sears.com. I explained the situation to the representative who could see all my notes and said she didn't know why I wasn't credited. She transferred me to her Supervisor who said she couldn't see that I had called except the one time before and had no notes on me at all. She states again that what the last supervisor told me was correct and that everyone else was wrong and I needed to deal with a Sears store as it was their problem. She transferred me to her manager who reiterated the same thing, except he could see all my notes and all the times that I called.

I explained in no uncertain terms that as a manager I expected him to take the responsibility of fixing the problem no matter what the heirarchy was or who was ultimately responsible because to me it was "Sears" who was responsible. All he kept doing is saying the same thing, finally he agreed to call the store and said he would try to resolve it for me but he couldn't guarantee anything since it wasn't his department's issue. He suggested that I really needed to go to a store myself and talk to a manager in person, but he would see what he could do. I told him I have spent an unacceptable amount of time and energy on this trying to fix Sears' mistake and I expected better customer service out of the company, like I had traditionally recieved in the past, and all he could tell me was that he would do the best he could but it would probably be up to me to fix it with the store. He was so non-chalant about it, it almost made me sick. I have no idea how someone like that could get into management. I did note that he introduced himself as a manager for Sears.com and KMart.com -- maybe that really is part of the problem?

So, now I'm waiting for the store manager to call me back. Of course I'm still waiting for him to call me back from the two times I called on the 4th when he was going to call me within an hour.

Not holding my breath here.

Adam

 

[89MustangGX]

Still no call from the Store Manager or the previous Manager I spoke with. Typical.

I decided to call back Customer Relations one more time. I was transferred specifically to a Sears.com customer relations person after explaining the situation. (Side note, she said there are only about 15 of them.) She did some research and spoke with her manager and offerred me the credit I was after. She gave me an order number and indicated that it had gone through. I will not truely believe it until I see it on my online banking but I do have some confidence in her because of getting that number.

I also took the time to let her know how dissatisfied I had been with the service up until this point and she looked over the notes in my order and agreed -- saying she would pass the information onto management. I also let her know how much I appreciated her taking the reigns and fixing the problem and how I hoped she could be a model for the rest of the company. I also let her know through the whole process she is the only one who has apologized to me...and that means something to me.

We will see!

 

[Jiffycake]

holy ****! I use like 25 sockets out of my 120ish set for everything lol.

 

[Moose-LandTran]

Still no call from the Store Manager or the previous Manager I spoke with. Typical.

I decided to call back Customer Relations one more time. I was transferred specifically to a Sears.com customer relations person after explaining the situation. (Side note, she said there are only about 15 of them.) She did some research and spoke with her manager and offerred me the credit I was after. She gave me an order number and indicated that it had gone through. I will not truely believe it until I see it on my online banking but I do have some confidence in her because of getting that number.

I also took the time to let her know how dissatisfied I had been with the service up until this point and she looked over the notes in my order and agreed -- saying she would pass the information onto management. I also let her know how much I appreciated her taking the reigns and fixing the problem and how I hoped she could be a model for the rest of the company. I also let her know through the whole process she is the only one who has apologized to me...and that means something to me.

We will see!

Well that's good. It's a step forward!

 

[spoolin spec v]

holy ****! I use like 25 sockets out of my 120ish set for everything lol.

Excatly. LOL

but, I have had nothing but the best of luck with sears, and their products. if they break, They swap it out right there, or I have another at my door in 3-5 days, with a 25 dollor gift card

 

[Jiffycake]

Yeah, its an awesome investment.

 

[billymade]

Well, I was going to suggest calling one more time but didn't want to aggravate you! Well, sounds like you got a better response the second time; none of this is acceptable I know but I try to point people in a direction where things will (hopefully) get resolved. Good to hear things were better a second time around!

 

[heelsroll]

Total out the door, $351.oo + $29.oo tax =
<b>Every single laser etched "easy to read" socket that Sears makes. 6 point, 8 point, 12 point, deep
and shallow. 1/4" through 1/2".
I think my *only* disappointment here is the hansen socket trays.
They don't hold every single socket. I just didn't do enough research to
realize how BIG the sockets got.
It doesn't matter...
for the cash, and having everything there... I'm *thrilled*. THRILLED goddamnit.</b>

Nixit, thanks for the awesome pics. I was having a hard time figuring out what was and wasn't included in the set, both from the online catalog and the pdf, so I created my own spreadsheet.

Like you, I want to put them in Hansen trays, but I know I will absolutely hate the open stacks, so I wanted to see how it would work out. I'll attach it here, maybe it will help somebody else.

Can't wait for the set to arrive!

Best,
J

 

[89MustangGX]

Well, I was going to suggest calling one more time but didn't want to aggravate you! Well, sounds like you got a better response the second time; none of this is acceptable I know but I try to point people in a direction where thing will (hopefully) get resolved. Good to hear things were better a second time around!

I did finally get my credit -- thanks!

Adam

 

[billymade]

Cool, glad to hear things finally got handled and you got your credit back! My goal is to always (if possible) cut through the fluff, find a personal that can help and get things resolved! Now, if I could just find a Snap-On dealer that would warranty my tools! LOL!

 

[ni[x]it]

89MustangGX: Congrats on the credit. I certainly wasn't eluding that you were rude on the phone. I guess I was making a blanket statement, because everyone on this forum seems to hate sears and everything they stand for... the anger is so great, I wouldn't want to be on the other side of the phone with them either. I'm not even joking, After talking to Customer Service, my credit showed up Tuesday evening that following week.

JiffyCake: I agree, I've had plenty of sockets to choose from in the past. And I certainly didnt "NEED" this... but for the price and what you get, I chose to make this an investement for life. (so long as sears stays in business )

And for the record I have so far used a 10mm long socket and an 8mm short socket, both 1/4". That's it.

Gluteny?

 

[89MustangGX]

Cool, glad to hear things finally got handled and you got your credit back! My goal is to always (if possible) cut through the fluff, find a personal that can help and get things resolved! Now, if I could just find a Snap-On dealer that would warranty my tools! LOL!

This is exactly what I expect when I elevate a concern to management. Unfortunately, that didn't happen -- the management I spoke with (all of them!) were clueless, and even when I gave them an out and told them exactly what I expected them to do for me, they couldn't handle it.

I hope you are in management and training people somewhere in their organization, because they need more people like you.

Thanks again.

it]89MustangGX: Congrats on the credit. I certainly wasn't eluding that you were rude on the phone. I guess I was making a blanket statement, because everyone on this forum seems to hate sears and everything they stand for... the anger is so great, I wouldn't want to be on the other side of the phone with them either. I'm not even joking, After talking to Customer Service, my credit showed up Tuesday evening that following week.

Hey, I was pretty ripped about the whole thing, so maybe I took it the wrong way. No hard feelings.

Adam

 

[T56 Impala]

Web site show these as in stock..... just an FYI