Craftsman 299 pc. Easy-to-Read Socket Set

[billymade]

Actually, I am just your average guy on the floor at Sears (not management) but I try to help when I can! Unfortunately, in this day and age customer service seems to be something that is a scarce commodity; I try to keep a customer perspective when I am at work and try to get things done; get people what they want and need with in reason. I even tell people to call the national customer service hotline, when the local management in my store is not responsive or doesn't get things done for them. Again, I am glad that things finally got worked out for you; from a "little person" on the floor trying to help out when I can....

 

[goodfellow]

Actually, I am just your average guy on the floor at Sears (not management) but I try to help when I can! Unfortunately, in this day and age customer service seems to be something that is a scarce commodity; I try to keep a customer perspective when I am at work and try to get things done; get people what they want and need with in reason. I even tell people to call the national customer service hotline, when the local management in my store is not responsive or doesn't get things done for them. Again, I am glad that things finally got worked out for you; from a "little person" on the floor trying to help out when I can....

Good for you Billy!!! That is a great attitude, and will serve you well (not just at SEARS).

I can recall a time (60's and 70's) when the sales folks at SEARS and WARDS were trained to project that kind of service attitude. When you went to the retail outlets they actually knew their product lines because the sales people were trained in the use and application of the products.

If you went there to buy a compressor, or other high-end machine, they actually knew what they were talking about. Now, they couldn't tell you the differnece between a 2 stage and single stage compressor, or the logic between a left vs. right tilting table saw. Darn, I miss those days.

 

[ni[x]it]

Great deals to be had. Not only are they back in stock, They are 20% off!

Add to your cart, and view cart.. after discount, the $459.oo set is going for...
Item Total $367.99

 

[dps]

... they actually knew what they were talking about. Now, they couldn't tell you the differnece between a 2 stage and single stage compressor, or the logic between a left vs. right tilting table saw. Darn, I miss those days.

Yes and no on missing those days. Some knew, some did not, not always easy to tell who was who. Now the Internet makes it cheap and easy to learn all about things yourself, or easy to ask others whom you might trust if you don't have/want to make the time to learn about it yourself.

The service was definitely better overall, but those people were more likely to make a living wage back then. And it was reflected in the price of the products. A decent compressor or table saw might set the average wage earner back a month's pay, now it's a week's. You get more for your money with products now than ever before, though you often don't have the opportunity to upgrade to a truly higher standard anymore, only additional bells and whistles.

I am saddened by the "I don't give a s**t" attitude that seems to be so prevalent these days in many younger people. It's one thing to say "I don't know," an entirely different thing to say "I don't care."

 

[billymade]

Maybe, this is a overall reflection on society in general; I will say that lately, I had a couple of workers that really tried to help me at Walmart of all places (can you believe it!)! This guy walked me to the whole other side of the store until we found the area and the employee that was in charge of the department to try to find what I needed (they didn't have any). Those were the best customer service "moments" I have had lately, I find Lowe's and Home Depot to not be very helpful and overly busy but I have found helpful people there too; they seem understaffed. I guess it depends on the person but training, company culture, local management have allot to do with it as well. Age of a employee can have something to do with it but a bad attitude can cross all ages and types of people. One thing I find is a lack of the ability of employees to stop socializing with their co-workers and help customers to the point where you feel like you are "interrupting" employees when you ask for help. I socialize at work too but if I see someone that needs help, I will stop and ask them "may I help you" and proceed to do whatever it takes to get the job done. I will say that your average american has become less polite in public, common courtesy, and manners seem on the outs. I think there are general trends in certain stores but I am also from time to time pleasantly surprised and find people that are helpful!

 

[Stuey]

I have to agree - it seems like people have learned to treat store employees like ****. Every so often I'm asked if I work at a certain store because of the color shirt I chose that day, or because I'm rumaging through merchandise.

I remember that a few years ago looking for a comforter at Macys, some old lady asks me where a certain section was. I said I'm sorry, I don't really know. Then I go back to doing what I'm doing, and she goes on to say that people are useless these days. I then replied how I was supposed to know where the department she was looking for was. "Don't you work here." No...

On the other hand, back when I worked at a supermarket during HS, I was frequently asked if I worked there. The green shirt, nametag, and me putting things back onto the shelf wasn't enough. Somestimes when the inquirer looked to be a good sport, I'd say "No, why?"

I've had mixed experiences at Sears. Some associates go waaaay out of their way to find things out for me and to help find what I'm looking for. That may be because they're bored due to too few customers, but whatever, Then there are the idiots. "How much does that drill press weigh?" "How should I know, we don't have a scale."

 

[T56 Impala]

I can't say my experience at Sears has been bad. The one close to me, an old re badged K-Mart, has employees that don't go out or their way to help, but help they will if asked. The big mall Sears store has a great tool guy working there. He knows where everything is, he knows everything about them and will even suggest other brands if he sees the need. I have been there at opening when no one else is around. This guy will talk tools all day if you wish.

The Lowes I shop at is pretty good too. They are helpful and seem knowledgeable. The Home Depot is another story. No one every helps, even when asked. The place looks like **** and is poorly lit. I've never been a big fan of HD anyway. I hear they have closed or refused to open 85 new stores. It seem they are in a bit of a bind right now.

One place I always liked to shop was Ace. They don't have one close to me here. Too bad too. The folks there seemed a little older and had a good idea of what they were talking about.

Most of the bug chain stores tend to give us good service. Its all about how much money you spend though. We easily spend $1000 or so every season change for kids clothes. They love to help people who spend.

 

[anaxagoras]

wow, this is damn tempting to get.

Sears quality is not quite what it used to be, but that's still a damn good value for all those sockets. Esp with the 20% off now being offered.