Craftsman Premium Grade Ratchets

[Hootbro]

Kiatech's experience is what I've been saying about Sears FOR YEARS: they have no concept of customer service. If you order an item at a great price and get it, kudos. Just be ready to not get your item because of their mistake, and they have no idea how to extend sales beyond sale dates, even if their error caused you to not get your item. But they will baffle you with ******** over the phone for hours, it's like they don't know how to say "no" so you have to read between the lines.

I agree with what you are saying but most times when you are either dealing on the phone or online chat with Sears, you are dealing with someone from India and they have a script and menu system to follow. If it not on their computer screen the answer for someones situation, then you are hosed.

Does not excuse Sears at a corporate level, but popping a gasket over the phone or getting irate with the actual customer service rep will get you nowhere. They are just not that flexible to make what would be a common sense decision.

 

[Ign]

I agree with what you are saying but most times when you are either dealing on the phone or online chat with Sears, you are dealing with someone from India and they have a script and menu system to follow. If it not on their computer screen the answer for someones situation, then you are hosed.

Does not excuse Sears at a corporate level, but popping a gasket over the phone or getting irate with the actual customer service rep will get you nowhere. They are just not that flexible to make what would be a common sense decision.

India from typing you are? Make sentence sense not does. Sears job has hire you!!

JUST KIDDING!!

 

[jonathan75]

The best way to handle Sears is not to call that number or deal with anything online for errors. Go into your local store and they will fix it for you. My local Sears will handle any online errors for me and will make all adjustments on the spot in person. Everybody knows my name and I know theirs. Build a relationship with your local store and you will see that they will do anything to make it right. I travel a lot and there are some bad employees at some stores but if you ask for one of the assistant managers they will always do a good job. They train the managers very well.

 

[PeterT]

Its not only Sears Customer Service that is bad, they have bad policy. Amazon for example doesn't charge your CC until the item ships, in fact other good online retailers do the same. I've had orders cancelled within an hour or two of placing an order. CC gets charged and then I wait 3-5 business days for a refund. Their shipping department leaves a lot to be desired on how they pack shipments.
Regardless, I will probably keep buying certain items and of 5 orders, 4 go seamless and the 5th is screwed up, I guess I can live with that.

 

[xbeatles4x]

Anyone happen to have any decent coupons? I was planning on using my 15 off 35 (I think that is what it was) to buy the 3/8 ratchet and it is no longer associated with my account.

 

[xbeatles4x]

Screw it, I bought it anyway. I just realized sears gave me $7 surprise points on top of my $7 in free money from completing the ratings of stuff. I also had a $5 off $20. Grand total was $25 for the 3/8 wrench.

 

[kiatech]

The 3 amigos

 

[pettybird]

I only roll with Snappy ratchets

I own the Snap-On rotating head 3/8 drive ratchet and love it to pieces. I bought the 1/4 expecting it to be the same. Instead, I got one that skipped teeth from day one. My dealer put in THREE new full mechanisms and no change. I got a second one and it's been flawless. My coworker was looking at one on the truck, and I took it from him and did a quick check--same deal. There was another next to it and it's been great.

Even the best of the best has off days.

I liked these cman ratchets in the store, but since I already have all three thin profile it felt like a giant leap sideways to buy these. And I also appreciate the low profile quick release...you really have to mean it to release the socket.

 

[pipsters]

I own the Snap-On rotating head 3/8 drive ratchet and love it to pieces. I bought the 1/4 expecting it to be the same. Instead, I got one that skipped teeth from day one. My dealer put in THREE new full mechanisms and no change. I got a second one and it's been flawless. My coworker was looking at one on the truck, and I took it from him and did a quick check--same deal. There was another next to it and it's been great.

Even the best of the best has off days.

I liked these cman ratchets in the store, but since I already have all three thin profile it felt like a giant leap sideways to buy these. And I also appreciate the low profile quick release...you really have to mean it to release the socket.

It's too bad there is no quick release on these premium ratchets. If there was they would be in my box. I have the thin profiles and love them, hope they never break.