SnowBlaZeR2
Well-known member
What I'm saying is that it says tools have been denied exchange because they had rust on them. To me that's not saying they will replace it just because it has rust on it, just that if you have a cracked socket with rust on it they can't say no because of that rust. You see what I'm saying or no?
I will go back to the story I've told a few times. A guy at the counter in Sears (I was eavesdropping) wants to exchange his ratchet because it is rusty. It looked like he found it at the beach somewhere and it wouldn't turn. After complaining to the kid working there the manager eventually came up and gave him a brand new ratchet off the shelf. That ratchet would probably still work fine if he had taken care of it, or even owned it in the first place. He probably ended up with a free ratchet and it kind of pissed me off. I pay for my tools and I take care of them. If one breaks during normal use I will take it back and have it replaced. But if I leave one in my boat and it rusts shut, then tough ****, I'm a *****. That speaks volumes for the stupidity of some, or the overkill of the Craftsman warranty.
JMO.
I will go back to the story I've told a few times. A guy at the counter in Sears (I was eavesdropping) wants to exchange his ratchet because it is rusty. It looked like he found it at the beach somewhere and it wouldn't turn. After complaining to the kid working there the manager eventually came up and gave him a brand new ratchet off the shelf. That ratchet would probably still work fine if he had taken care of it, or even owned it in the first place. He probably ended up with a free ratchet and it kind of pissed me off. I pay for my tools and I take care of them. If one breaks during normal use I will take it back and have it replaced. But if I leave one in my boat and it rusts shut, then tough ****, I'm a *****. That speaks volumes for the stupidity of some, or the overkill of the Craftsman warranty.
JMO.



