Craftsman tool exchange ??

[mad57]

Ok so today i brought back like 20 diffrent things that were broke bent rusty ect for new tools. They replaced the screw drivers with new, the sockets with new ...but gave me reconditioned wratchets the working mechanics are new but in old handels some more beat up than what i gave them , it was never like that in the past say 5yrs ago, any body else have this?? please dont tell me to buy *******, matco ect sears only question Thanks mad57.

 

[devilphrog]

That is always how it has been for me around here. Everything is replaced with new except for the ratchets. I have gotten a few ragged looking ratchets before as exchange, but the guts inside are new so no worries!

 

[eddyyy302]

When I take tools for replacement, I pull the replacements myself off of the shelf and take them with the old tools to the register. I have NEVER received rebuilt ratchets using this method, as a matter of fact the last long 3/8 ratchet I took in they did not have in stock and I upgraded to the polished version that was like $10 more with no questions asked.
From some of the posts that I read here I honestly believe that your results at sears are directly related to the way in which you handle the situation.

Dan

 

[rsanter]

I keep my tools in good shape
I will not allow them to give me **** beat up stuff for my nice stuff.
in the past I have had them give me new and when they have refused to do that I have told them that I will wait while they go rebuild mine or they can just give me the kit (which they wont)
generally they wont argue and they will go rebuild mine

bob

 

[Shadowdog500]

Up until 5 years ago my sears would rebuild the ratchet. Now they give you a factory overhauled ratchet with no other options. ***** a little if you ask me.

 

[stinkythings.com]

Sears is on borrowed time anyway. I don't see them being aorund in 5 years.

 

[AUDIHenry]

I had a ratched replaced. They pulled one off the shelf.

The warranty means you get a new one, not a half-used one when you take it in.

 

[boostedgt]

the last 3/8 ratchet i turned in they gave me an older more beat up one that had been rebuilt. its just one of my junkyard ratchets so im not too concerned about the looks i just want it to work. if i turned in a mint cond one i would like a mint looking one back though

 

[trailwart]

will they give you rebuild kits for the ratchets so you can keep your old ones